TJC Home Improvement

For homeowners across West Virginia, maintaining and enhancing your property is a continuous process. The exterior of your home, including your roof, is crucial for both protection against the elements and overall curb appeal. When seeking a **roofing contractor** or a partner for other home improvement projects, finding a company that delivers quality work and reliable service is paramount. TJC Home Improvement, located in South Charleston, WV, has been a part of the local landscape, offering services designed to address various home exterior needs. This article aims to provide an informative overview of TJC Home Improvement, detailing their location, services, and key aspects of their customer interactions based on available public information.

The decision to undertake home improvements, especially significant ones like roof repairs or replacements, requires trust in your chosen contractor. Homeowners in West Virginia face unique challenges, from diverse weather conditions to maintaining the charm of their properties. Understanding the capabilities and customer experience of a local business like TJC Home Improvement can help you make an informed choice for your next project. While their primary focus is on roofing, they have also engaged in other home improvement areas, striving to provide comprehensive solutions for their community.

TJC Home Improvement is situated at **411 D St, South Charleston, WV 25303, USA**. This address places them conveniently in the heart of South Charleston, making them readily accessible to residents throughout the city and the surrounding areas in the Kanawha Valley. Being a local business means they are familiar with the specific needs of West Virginia homes, from common architectural styles to the types of weather challenges properties in the region regularly encounter.

Their location allows for efficient response times for initial consultations, project assessments, and ongoing work. For local homeowners, choosing a contractor with a strong local presence like TJC Home Improvement often means a more personalized service experience and a team that is genuinely invested in the community it serves. This proximity can also be beneficial for scheduling maintenance or addressing any concerns that might arise during or after a project. Their physical address serves as a central point for operations, facilitating their ability to serve the West Virginia community effectively.

TJC Home Improvement offers a range of services primarily focused on enhancing and maintaining the exterior of residential properties. While their name suggests a broader scope, available customer feedback specifically highlights their work in key areas:

• Roof Repair: TJC Home Improvement has experience in addressing various roofing issues, from minor leaks to more significant damage. Their expertise aims to restore the integrity of your roof and prevent further problems.
• Chimney Cap Replacement: Beyond the roof itself, they also provide specialized services such as replacing chimney caps, which are essential for protecting your chimney from water damage and debris.
• Potential Sunroom Refurbishment: While not explicitly listed as a standard service, TJC Home Improvement has engaged in discussions and evaluations for larger projects like sunroom refurbishments, indicating a capacity or interest in broader renovation work. This suggests they might be open to discussing various home improvement projects beyond just roofing, depending on their current workload and expertise.

It's always recommended to directly inquire about their full scope of current services and availability for specific projects you have in mind.

Based on customer experiences, TJC Home Improvement exhibits several notable features and highlights, alongside areas where improvements might be beneficial:

• Quality Workmanship and Materials: A significant highlight repeatedly mentioned by customers, including one who used them for "repairing our roof and replacing our chimney cap," is the high quality of their work and the materials used. This customer was "thrilled with the service and quality of the materials used for the roof and chimney cap," indicating a strong capability in execution for completed projects.
• Positive Initial Interactions: Customers often report positive initial interactions, including quick responses to inquiries and thorough on-site evaluations for project feasibility, such as the detailed discussions during the sunroom inspection.
• Honest Assessment of Work: There is an indication that when TJC Home Improvement commits to a project, they aim to "make sure it was done right," suggesting a commitment to proper execution and customer satisfaction on those specific tasks.
• Challenges with Communication and Follow-Through for New Projects: A recurring theme in recent feedback points to significant difficulties in communication and follow-through, particularly for new or subsequent projects. A detailed account highlights unfulfilled promises of quotes, unanswered calls, texts, and emails over an extended period (from March to August 2024). This suggests potential issues with project management, capacity, or internal communication, leading to frustration for customers seeking to initiate new work, even those with positive past experiences.
• Impact on Customer Experience for Larger Projects: Despite previous satisfaction with completed work, the lack of communication for a potential large project (estimated at $10-14K) has led to "absolute disappointment" and feeling "simply dropped as customers," even for "recurring customers who paid over 9k in previous projects." This indicates that while the quality of work for completed projects is high, the process of securing new projects and consistent communication can be a significant challenge.

To reach TJC Home Improvement for inquiries about their services, you can use the following contact details:

Address: 411 D St, South Charleston, WV 25303, USA

Phone: (681) 235-4852

Mobile Phone: +1 681-235-4852

It is advisable to use both phone and email if available for communication, and to follow up consistently if you do not receive a timely response.

For locals in West Virginia, particularly in the South Charleston area, TJC Home Improvement has demonstrated a capacity for delivering high-quality workmanship and using good materials for completed roofing and chimney cap projects. This track record of solid execution on specific tasks makes them a potential consideration for similar needs. Their local presence means they are familiar with regional requirements and can provide service to the community.

However, it's important for potential customers to be aware of the recent feedback concerning communication and project management, especially for new or larger proposed projects. While the quality of their work when engaged is praised, the reported difficulties in getting responses and detailed quotes for subsequent work could be a point of consideration. If you can establish clear communication and confirm project scheduling, their demonstrated quality in completed roofing and chimney work could make them suitable for your home improvement needs. It is always recommended for West Virginia residents to have detailed discussions about project timelines, communication expectations, and to ensure all agreements are clear before committing to new work.

TJC Home Improvement

411 D St, South Charleston, WV 25303, USA