A & M Waterproofing & Roofing

Navigating the home improvement sector in New York City often requires local residents to thoroughly research contractors before entrusting them with significant property investments like roofing and waterproofing. The harsh weather of the Queens area—including heavy snow, high winds, and periods of intense rain—makes a reliable, high-quality roof an absolute necessity, not a luxury. A & M Waterproofing & Roofing operates within this environment, providing services from its East Elmhurst location.

This contractor focuses on services that address water penetration issues, which are particularly common in older New York buildings and properties featuring flat roofs. When considering any work on your home, especially projects that involve the structural integrity and defense against water damage, it is crucial to review all available public information and customer experiences to make an informed decision. This overview summarizes the publicly available details about A & M Waterproofing & Roofing, including their services and feedback from real customers.

### Location and Accessibility

A & M Waterproofing & Roofing is centrally situated in the diverse and bustling neighborhood of East Elmhurst, Queens, a location that theoretically allows for easy access to clients throughout the borough and surrounding areas of New York. A local presence is often beneficial for quick service calls and post-project follow-ups, especially in a dense area where travel can be difficult. Customers seeking their services can find the primary operational address, as listed in public records, below. It is important to note that public records indicate the business is not currently accredited by the Better Business Bureau (BBB).

The operational address for the company is:

31-09 81st St, East Elmhurst, NY 11370, USA

### Services Offered

As a specialized roofing and waterproofing contractor, A & M Waterproofing & Roofing focuses on critical services necessary for maintaining the long-term health and integrity of residential and commercial structures in the New York region. Their services are designed to address the primary threats to a roof’s longevity: water and severe weather damage. The core services provided are:

• Roof Inspection: Professional assessments intended to identify current damage, potential vulnerabilities, and the sources of active or previous leaks.
• Roof Repair: Addressing general wear and tear, material failures, and minor to moderate damage to restore the roof’s protective functions and prevent internal water intrusion.
• Roof Repair for Storm & Wind Damage: Specialized intervention needed after severe weather events, such as replacing missing shingles, securing damaged flashing, and fixing punctures caused by flying debris common during high winds in the area.
• Waterproofing: While specific details on methods are limited in the provided information, the company name suggests an emphasis on waterproofing techniques, which are essential for flat roofs and brick facades common in Queens to prevent foundation damage and leaks.

### Features / Highlights

A responsible evaluation of a contractor must consider the full spectrum of customer experiences, including both positive and negative feedback. Public reviews for A & M Waterproofing & Roofing present serious cautionary notes that potential New York clients should be aware of. While one historic review mentioned a satisfactory complete roof replacement, recent and more detailed reviews raise significant issues:

• Concerns Over Work Quality and Completion: Multiple customers have expressed profound dissatisfaction with the quality of the work and the completion status. One reviewer provided photographs as 'proof' of 'shoddy work product and practices,' stating they were left 'still waiting on him to come back and finish the work he supposedly had already finished.'
• Allegations of High Cost and Predatory Practices: A particularly alarming complaint details a charge of $1700 in full and in cash to an 'elderly, retired and immobile mother' for simple repair work, without the opportunity for her to review the finished job, highlighting potential vulnerability exploitation.
• Failure to Honor Warranties and Follow-Up: A detailed complaint discusses a 10-year warranty that the company allegedly refused to honor, with the owner or manager, 'Angel,' repeatedly delaying service. The customer noted calling 'around 6 times' only to be met with a request for a new, higher-cost estimate without even inspecting the roof, leading to a month-long wait with no resolution.
• Lack of Communication: The repeated necessity for customers to call multiple times to receive a response, and then be left waiting for appointments that never materialize, indicates a major issue with professional follow-through and communication.
• Reported Reporting to Authorities: At least one customer was 'in the process of reporting this business to the Better Business Bureau of NY,' a serious step that signals a high level of consumer dissatisfaction and an inability to resolve issues directly with the company.

These severe, recurrent issues around service integrity and honoring guarantees are central to the public profile of this contractor.

### Contact Information

For individuals in the East Elmhurst and greater Queens area looking to inquire about roof inspection, repair, or storm damage services, the company's contact details are as follows. Given the serious nature of the customer complaints regarding communication and follow-up, potential clients are strongly advised to document all interactions and secure written contracts that explicitly detail the scope of work, materials, costs, and warranty terms before committing to any service.

• Address: 31-09 81st St, East Elmhurst, NY 11370, USA
• Phone (Local): (718) 760-0400
• Phone (Mobile/Direct): +1 718-760-0400

### What is Worth Choosing

In the highly competitive and essential field of roofing and waterproofing in New York, the decision of which contractor to hire must be weighed carefully against a company's reputation for reliability, quality, and ethical practice. The unique challenge of New York's demanding climate necessitates a contractor who is not only skilled but also trustworthy and accountable, particularly when offering multi-year warranties.

In the case of A & M Waterproofing & Roofing, the overwhelming and detailed negative feedback from customers—highlighting issues such as incomplete, shoddy work, failure to honor explicit warranties, poor communication, and what has been alleged as predatory pricing towards a vulnerable individual—presents a high-risk scenario for the potential New York homeowner. While the provided service list is relevant to the common needs of East Elmhurst properties, the public record raises serious concerns about the execution and integrity of the business practices.

A key factor worth choosing in any contractor is the peace of mind that comes from knowing the job will be done correctly, the property will be respected, and any guarantee provided will be honored. Based on the public feedback available, the evidence suggests that potential clients should exercise extreme caution and may be better served by contractors with a demonstrably stronger track record of customer satisfaction, ethical conduct, and warranty fulfillment in the Queens area.

A & M Waterproofing & Roofing

31-09 81st St, East Elmhurst, NY 11370, USA