A & W Contracting

Hello, Georgia residents! A roof is a critical component of any home, providing essential protection from our state's diverse weather conditions. When it comes to a new construction project, a much-needed repair, or a full replacement, choosing a reliable roofing contractor is a decision that can have lasting consequences. For those in Kennesaw and the surrounding areas, A & W Contracting is a name you may encounter. This article aims to provide a clear and factual overview of the company, using publicly available information and customer feedback to help you, as a local user, make an informed choice.

Navigating the world of home contracting can be complex, and understanding a company's reputation, services, and customer relations is key. In this overview, we'll delve into A & W Contracting's location, the scope of their work, and the experiences of real customers. By presenting a balanced perspective, we hope to give you a comprehensive picture of what it's like to work with this Kennesaw-based business, allowing you to weigh the various factors before making a commitment.

A & W Contracting is a locally established business with its office situated in the Kennesaw area. Their address is 3225 Heritage Dr, Kennesaw, GA 30144, USA. This location makes them a familiar and accessible option for homeowners and builders throughout Kennesaw and the wider Cobb County region.

The accessibility of a local business is often a significant factor for homeowners. It suggests that the company is familiar with local building codes, regional weather patterns, and the architectural styles common to the area. Being based in the community they serve allows them to be on hand for initial consultations, project oversight, and follow-up communication. This local presence can be an advantage for those who prefer working with a contractor who is a known part of their community and is easily reachable for any questions or concerns that may arise during a project.

Based on their website and customer feedback, A & W Contracting offers a range of services within the roofing and contracting industry. While some reviews raise concerns about the quality of some of their work, the company's publicly stated services include:

• Residential Roofing: They are involved in residential projects, including new construction homes. Customer reviews mention them as the roofer for homes purchased from a builder, which points to their work in the new construction market.

• Commercial Roofing: Public information suggests they also provide commercial roofing services, positioning themselves as specialists for both residential and business properties.

• Residential Re-Roofing: Their services are not limited to new homes, as they also handle residential re-roofing projects for existing properties.

• Additional Services: A review mentions a technician coming out for a chimney inspection, which indicates they may offer a broader range of services beyond just roofing, although the review also raises concerns about whether they were certified to do the specific work.

• GAF Certified Contractor: A & W Contracting is listed as a GAF Certified contractor. This means they are authorized to offer GAF's System Plus Limited Warranty on qualifying roof systems, which is a detail that homeowners might find useful when considering their options.

The highlights and key features of A & W Contracting, as reported by customers, present a mixed but informative picture that is crucial for homeowners to consider.

• Concerns about Workmanship: The most prominent theme in customer feedback revolves around concerns about the quality of their work. One homeowner described a "massive leak" 18 months after a new roof was installed, with photos and videos from a third-party roofer showing the initial installation was "not installed properly." This raises significant questions about the long-term durability and quality of their work.

• Issues with Customer Service and Accountability: Another major point of concern is their customer service and accountability. The homeowner with the leak reported that A & W Contracting "refused to reimburse me" because a third party had fixed the roof, claiming they were unwilling to "stand by their work." Another review describes a lack of communication from an office staff member and a delay in getting a response about the warranty. This suggests a potential lack of responsiveness and a reluctance to address customer issues post-installation.

• Unprofessional Sales Tactics: One customer described a negative experience with a technician who conducted an inspection and a representative who then tried to collect payment for "maintenance" work that was never authorized or proven with pictures. The customer described the representative as a "scammer" and advised others to "avoid these crooks." This is a significant red flag regarding their sales and customer interaction practices.

• Slow Communication on Warranty: A customer noted it took "more than a week just to get them to finally answer my question about the warranty of their roof." This slow communication on such a critical topic could be a point of frustration for homeowners seeking a quick and reliable solution to a problem.

• BBB Accreditation: A & W Contracting is a BBB Accredited Business, which may provide some homeowners with a level of confidence. However, this must be weighed against the negative customer reviews that detail significant problems with their work and customer service.

For those who wish to contact A & W Contracting, their information is as follows.

Address: 3225 Heritage Dr, Kennesaw, GA 30144, USA

Phone: (770) 428-3240

Mobile Phone: +1 770-428-3240

In conclusion, for residents in Kennesaw and the broader Georgia area, A & W Contracting is a contractor whose reputation, as reflected in public reviews, presents a high degree of risk. While they are a local business and a GAF Certified contractor, the serious allegations of poor workmanship, a refusal to stand by their warranty, and questionable sales tactics are significant factors that any homeowner should consider carefully. The experiences shared by your neighbors highlight a potential for a negative and costly outcome, particularly for major projects.

Choosing a roofing contractor is a decision that requires a great deal of trust. The feedback suggests that this trust may not be well-placed in the long run, as the company is accused of doing "a terrible job the 1st time" and being unresponsive when problems arose. Therefore, while they may be an option for some, it is highly recommended that homeowners conduct extensive due diligence and consider other contractors before hiring A & W Contracting for any roofing work.

A & W Contracting

3225 Heritage Dr, Kennesaw, GA 30144, USA