Mass & Mass Roofing and Repairs

When the time comes to address roofing needs or other critical home repairs, Washington residents know the importance of finding a reliable and skilled contractor. The right professional can ensure your home is protected and maintained for years to come. Mass & Mass Roofing and Repairs, a local contractor based in Redmond, WA, is one such company that has been a part of the local community, providing a variety of services to homeowners. This article aims to offer a factual and comprehensive look at the company, its services, and the range of experiences customers have had. By understanding both the positive and negative feedback, local residents can make an informed decision that best suits their specific needs and expectations.

Choosing a local contractor is often a preference for many homeowners, as it can mean a deeper understanding of regional building codes, climate-specific challenges, and a commitment to the community. Mass & Mass Roofing and Repairs is a Washington-based business, founded on principles of integrity and craftsmanship. They specialize in a wide array of exterior home improvement projects, aiming to provide solutions that are both effective and tailored to the unique needs of the Pacific Northwest.

The company's approach is centered on getting the job done right, using quality materials and a team of trained professionals. However, as with any service provider, customer experiences can vary, and it is important to consider a full range of feedback to get a complete picture. While some clients have praised the company's professionalism and attention to detail, others have expressed significant concerns regarding communication, project execution, and follow-through. A balanced overview allows potential customers to weigh these factors carefully before making a commitment.

Mass & Mass Roofing and Repairs is situated at a convenient location for many homeowners across the Eastside and the broader Washington region. Their address is 3970 West Lake Sammamish Pkwy NE, Redmond, WA 98052, USA. This location in the heart of Redmond provides easy access to major roadways, allowing their crews to efficiently reach job sites in surrounding areas such as Bellevue, Kirkland, and beyond.

Accessibility is crucial in the home services industry, especially for urgent repairs. Being locally based, Mass & Mass can offer services that are timely and responsive to the needs of the community. This proximity also allows for easier in-person consultations and site visits, which are often necessary to provide accurate and detailed project estimates. The ability to quickly deploy a team for emergency services is a major benefit for local residents dealing with unexpected leaks or storm damage.

Effective communication is key to a successful contractor-client relationship. While some clients have highlighted the team's responsiveness and patience in answering questions, others have noted a lack of follow-through and communication issues. This dichotomy in experiences underscores the importance of clear, written agreements and consistent communication from both parties throughout a project.

Mass & Mass Roofing and Repairs offers a range of exterior home improvement services, specializing in protecting and enhancing a home's exterior. Their services are designed to address common issues faced by homeowners in the Washington region, from routine maintenance to major repairs.

Services Offered:

• Roofing: This includes both full roof replacements and targeted repairs. They have experience with a variety of roofing materials, ensuring they can cater to different styles and budgets while providing durable protection against the elements.
• Gutter Services: They handle gutter repairs and installations, which are crucial for proper water management in a region known for its rainfall. This service helps prevent water damage to a home's foundation and siding.
• Exterior Painting: The company provides exterior painting services, which not only refresh a home's appearance but also add an extra layer of protection against the weather. This service can significantly boost a home's curb appeal.
• Siding Installation: As an exterior contractor, they also offer siding services. Siding is a vital component of a home's defense against moisture and can also play a major role in its overall aesthetic.
• General Home Improvement: Their expertise extends to other related tasks, such as addressing minor leaks, cleaning exterior surfaces, and treating issues like moss on roofs.

This comprehensive list of services means that homeowners can often rely on Mass & Mass for multiple projects, creating a streamlined and potentially more efficient process.

Based on public data and customer feedback, Mass & Mass Roofing and Repairs has several distinguishing features and highlights, as well as some points that prospective clients should be aware of.

Features / Highlights:

• Professionalism and Efficiency: Many satisfied customers have praised the company's professionalism, punctuality, and the diligent work ethic of their crew. The team is noted for working efficiently and leaving a clean job site upon completion, a detail that is highly valued by homeowners.
• Fair Pricing: Several reviews mention that the pricing for services was fair and provided excellent value. They are responsive to questions and willing to explain the details of their pricing, which helps build trust with clients.
• High-Quality Results: A number of clients have been extremely satisfied with the final outcome of their roofing projects, noting that their new or repaired roof looks fantastic and that the work was meticulously done.
• Negative Experiences: However, it is also important to consider the experiences of clients who have expressed dissatisfaction. Some reports highlight poor communication, unfulfilled promises, and work that resulted in new issues. One review details multiple attempts to fix a problem, mismatched materials, and a complete lack of follow-through, which is a serious concern for any homeowner.
• Variable Quality: The varied nature of the reviews suggests that the quality of work and customer experience can be inconsistent. While some projects are executed flawlessly, others appear to fall short of expectations, particularly in areas of repair and problem-solving.

This range of feedback indicates that while Mass & Mass can deliver excellent results, it is crucial for customers to maintain clear communication and oversight throughout their project.

For those in Washington who wish to contact Mass & Mass Roofing and Repairs, their information is readily available.

Contact Information:

Address: 3970 West Lake Sammamish Pkwy NE, Redmond, WA 98052, USA

Phone: (425) 435-5800

For local residents, Mass & Mass Roofing and Repairs is a suitable option for a range of home exterior projects. Their local presence in Redmond means they are a convenient and accessible choice for many in the region. They have a history of delivering professional, efficient, and high-quality work, particularly for larger projects like roof replacements, as noted in several positive customer testimonials. The company's commitment to competitive pricing and responsive initial communication is also a significant draw for people looking for fair and transparent service.

However, it is essential for potential clients to be mindful of the full spectrum of customer experiences. The inconsistencies in communication and project execution highlighted in some reviews suggest that maintaining a diligent and proactive role as a client is advisable. By securing a clear, detailed contract and ensuring open lines of communication from the outset, homeowners can set themselves up for a more positive outcome. Ultimately, Mass & Mass Roofing and Repairs offers a local, full-service option for Washington residents, but it is a relationship that requires careful management to ensure the best possible results.

Mass & Mass Roofing and Repairs

3970 West Lake Sammamish Pkwy NE, Redmond, WA 98052, USA