New Era Roofing & Restoration Photos

New Era Roofing & Restoration Introduce
For residents and business owners in Lawrence, Kansas, and the surrounding areas, a reliable roof is a fundamental necessity. With the region's climate prone to severe weather, including frequent hail storms, the need for a professional and trustworthy roofing contractor is paramount. New Era Roofing & Restoration has established itself as a leading name in the local community by providing not only high-quality craftsmanship but also an exceptional level of customer service and support. They are a company built on a foundation of trust and a genuine desire to help their clients. As one satisfied customer shared, they were "referred by a friend to talk to New Era Roofing," a testament to their strong reputation and the confidence that locals have in their work. From the initial inspection to the final cleanup, their team is dedicated to making the entire roofing process as smooth and stress-free as possible.
A key aspect that sets New Era Roofing & Restoration apart is their proactive and compassionate approach. A powerful customer review highlights this, noting that a representative "actually CONTACT US after a hail storm" because they knew the customer had been trying to get their roof replaced for a couple of years. This level of attentiveness and genuine care for the community is a hallmark of their business. They are not just waiting for the phone to ring; they are actively working to help their neighbors. This customer-first philosophy extends to every part of their service. From the initial inspection, which a representative, Cody, performed on a Sunday to accommodate a family's schedule, to the ongoing communication from staff members like Cody and Niki, the company ensures that clients are kept informed and comfortable every step of the way.
Furthermore, New Era Roofing & Restoration is an expert at navigating the complex world of insurance claims. The reviews consistently praise their ability to advocate for their clients. In one instance, after a hail storm, the company's rep correctly predicted that a new claim would be approved, and when further inspection revealed the need for a "total tear off and new decking," they "went to the insurance company and fought for more money (and got it) without me having to get involved as the middle-man." This ability to handle the administrative burden and act as a strong advocate for their clients is a huge benefit and a primary reason why they are a trusted choice in the community. Their professionalism, combined with a commitment to quality work, which a customer described as "amazing," makes them an ideal partner for any roofing project.
New Era Roofing & Restoration is conveniently located at 2601 Iowa St, Lawrence, KS 66046, USA. This central location in Lawrence provides excellent accessibility for their clients throughout the city and surrounding areas. Being a local, physically-present company is a significant advantage, as it allows them to provide prompt and reliable service. In the event of storm damage or a sudden leak, having a contractor who can quickly respond is invaluable. Their proximity ensures that their team can be on-site in a timely manner to assess the damage and provide a solution. This local accessibility is a testament to their commitment to serving the Lawrence community with speed and professionalism.
The location on Iowa Street serves as a hub for their operations, from which they efficiently manage projects across the wider Kansas region. As a local business with deep roots in the area, they are intimately familiar with the specific needs of Kansas residents. They understand the local climate, the common types of damage that occur, and the local building codes and regulations. This local expertise is invaluable, as it ensures that every project is completed to the highest standards and in full compliance with all requirements. By choosing New Era Roofing & Restoration, customers are partnering with a business that is not only a part of their community but is also dedicated to its well-being and to providing superior, locally-tailored services.
New Era Roofing & Restoration offers a comprehensive range of professional roofing services for both residential and commercial clients. Their expertise is broad, ensuring they can handle any project with skill and precision.
Residential and Commercial Roofing: They provide services for both residential and commercial properties, including full roof replacements and repairs. The company’s team is knowledgeable in various roofing materials and systems, ensuring a high-quality, durable result that protects your property from the elements.
Hail and Storm Damage Repair: A core specialization is their expertise in dealing with hail and storm damage. They are highly skilled at inspecting roofs for damage, as highlighted by a customer review, and can guide clients through the entire process, including submitting claims and working with insurance companies.
Roof Replacement: When a roof is beyond repair, New Era Roofing & Restoration provides efficient and high-quality replacement services. A customer review noted that the crew "showed up on a Wednesday morning around 7:30 and were completely done when my wife got home around 7:00 that night," showcasing their remarkable speed and efficiency.
Insurance Claim Assistance: A major highlight of their service is their ability to act as an advocate for their clients during the insurance claim process. They will fight to ensure you get the compensation you deserve, even going back to the insurance company to secure more funds when necessary, all without the client having to get involved as the "middle-man."
Thorough Cleanup: The company is very respectful about keeping the work area clean. As noted in the reviews, the crews "cleaned up very good" and were "very respectful about keeping the their mess cleaned throughout the yard during the process." This attention to detail ensures that the customer's property is left in excellent condition.
New Era Roofing & Restoration is distinguished by several key features and highlights that set them apart in the local market. These qualities are consistently praised in customer reviews.
Exceptional Customer Service: The reviews consistently praise the team, including Cody and Niki, for being "great" and for going "above and beyond." Their proactive communication and willingness to accommodate a client's schedule show a strong commitment to customer satisfaction.
Insurance Claim Advocacy: Their ability to fight for their clients and secure the necessary funds from insurance companies is a major highlight. This is a unique and invaluable service, particularly in a region prone to storm damage, and it saves clients a great deal of stress and effort.
Efficient and High-Quality Work: The speed with which they complete a full roof replacement (in one day, as a review mentioned) is impressive. This efficiency, combined with the high quality of their work and their meticulous cleanup, provides a superior overall experience.
Owner and Rep Involvement: The fact that the owner and the rep who sold the roof kept "coming back throughout the 2-day installation process to check on the crew as well as visit with me and my husband to make sure we were pleased" demonstrates a hands-on approach and a dedication to quality control and customer satisfaction.
Transferable Warranty: An "added bonus" mentioned in a review is that the company "agreed to sign over the warranty to the new owner," which is a fantastic feature for anyone considering selling their home. This highlights their commitment to long-term client support and adds significant value to the property.
For those in Lawrence, Kansas, and the surrounding areas, getting in touch with New Era Roofing & Restoration is easy. Their team is ready to provide you with a consultation and a detailed estimate.
Address: 2601 Iowa St, Lawrence, KS 66046, USA
Phone: (785) 856-9967
Mobile Phone: +1 785-856-9967
You can call them to schedule a free inspection, get a quote for a repair, or start the process of a full roof replacement. The reviews highlight their responsiveness and professionalism, so you can be confident that your inquiry will be handled with care and efficiency.
For locals in Kansas, New Era Roofing & Restoration is an excellent choice for a roofing contractor because they offer a rare blend of proactive customer service, expert craftsmanship, and powerful client advocacy. The glowing reviews from real customers paint a clear picture of a company that is not only highly skilled at what they do but also deeply committed to the well-being of their community. Their expertise in navigating insurance claims and their willingness to go above and beyond for their clients sets them apart as a truly trusted partner. Their efficient, high-quality work, combined with a transferable warranty, provides immense value and peace of mind. By choosing New Era Roofing & Restoration, you are selecting a team that will not only provide you with a high-quality, durable roof but will also stand by you throughout the entire process, making them a truly reliable and trustworthy choice for any resident in the Lawrence area.
New Era Roofing & Restoration Location
New Era Roofing & Restoration
2601 Iowa St, Lawrence, KS 66046, USA
New Era Roofing & Restoration Reviews
insurancejobhailinspect
★ 5★ 4★ 3★ 2★ 1I was referred by a friend to talk to New Era Roofing. Cody called me back and came out to inspect my roof for hail damage. Cody originally came out on a Sunday afternoon just to make it easy for my familys schedule. We soon decided to go with New Era to get our New roof. Cody and Niki are great. They kept me informed and let me know when the materials would be delivered and when the roof would be installed. The crew showed up on a Wednesday morning around 7:30 and were completely done when my wife got home around 7:00 that night. They did an amazing job on my roof and they cleaned up very good. I would recommend New Era to anyone looking for a roof. They go above and beyond and are always willing to help.
Jul 25, 2014 · Skee PickrellWe had a New Era rep who knew we had been trying to get our roof replaced for a couple years actually CONTACT US after a hail storm. They came out and inspected the roof and said they thought that if we submitted a claim to our insurance company that the insurance company would finally agree to replace it. Sure enough, they were right! A few short weeks later we were scheduled to have our roof replaced. After further inspection it was determined that half of the roof actually needed a total tear off and new decking laid. New Era went to the insurance company and fought for more money (and got it) without me having to get involved as the middle-man. It only took a couple days to install and they were very respectful about keeping the their mess cleaned throughout the yard during the process. Also, the owner and the rep who sold us the roof kept coming back throughout the 2-day installation process to check on the crew as well as visit with me and my husband to make sure we were pleased. And an added bonus!....we are in the process of selling our home. New Era agreed to sign over the warranty to the new owner who takes over! Great customer service! I'd recommend them in a heartbeat!
Nov 12, 2015 · MartiKay DeereHired New Era to come out inspect my roof because of some water spots we noticed on our ceiling. They came out and actually found the problem to be hail damage related not to mention the roof was old. They suggested that I contact my insurance company and report the damages. Thanks to New Era my roof was replaced and the guys did an awesome job!
Mar 19, 2014 · Eric S.Disaster from beginning to end. Person they sent to do estimate was out of touch with workmen, back and forth about price, appointments, could never get a straight story from anyone. Work was done on their schedule, not ours, person they sent to repaint ceiling was rude. After the work was done we continued to have leaks. Called them and they came out to look but never returned my calls after that. Finally gave up and went with another company, who looked at their work and said they had failed to finish the job. They left 30 year shingles folded over our ridge line rather than using ridge line shingles. Do not use this company. We spent thousands of dollars and could not be more disappointed.
Jul 12, 2016 · Jennifer BartonVERY UNPROFESSIONAL. I called them on Thursday morning and had to leave a voice message because nobody picked up. Called me back on Friday and set up an appointment for Tuesday morning. I waited the whole day and nobody showed up. I thought that maybe they are busy and even though they missed the appointment time they'll probably will show up later before the day end. I was wrong. I wasted my whole day. I am a very busy person who had to rearrange all of my schedule just for this appointment. I tried to be very understanding and call them the following day (had to once again leave a voice message) about my miss appointment and if they can call me back to reschedule another appointment. They never called me back! I don't know how good they are at what they do but I rather go to another company than deal with PEOPLE WHO HAVE LITTLE RESPECT FOR THEIR CUSTOMER. AT LEAST HAVE THE DECENCY TO CALL ME and let me know they were busy and couldn't make the appointment that day or the following day and I would have understood, especially when I left another voice message about my missed appointment. I WOULD NOT RECOMMEND this company to anyone. I am a person that value people/company who show respect and decency to their customer and this is not a company that demonstrate this! As for the one review before me who gave them five stars, any roofing company that see a customer's roof eligible to claim through insurance will do this. It's not just them.
Jun 22, 2014 · Tiffany Vogel
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