Premium 360 Exterior, LLC

For residents of Jamestown and the wider North Carolina area, a reliable and well-maintained roof is a fundamental part of homeownership. The region's climate, with its mix of intense sun, heavy rainfall, and occasional severe storms, demands a durable and expertly installed roofing system. When it’s time for a repair, a full replacement, or an upgrade to a more modern material like metal, choosing the right contractor is a decision that impacts your home's safety and value for years to come. Premium 360 Exterior, LLC is a local company that has a presence in the community, offering a range of services from roofing to other exterior work. This article will provide an in-depth look at what they offer, their approach to customer service, and why they might be a suitable option for your next home project.

The true measure of a company’s quality is often revealed not during a straightforward project, but when a challenge arises. A detailed review from a customer highlights exactly this point. They describe a complex situation involving an old log cabin, where a new metal roof presented some unexpected leaks. This homeowner's experience with Premium 360 Exterior, LLC is a powerful testament to the company's commitment to standing by their work. The customer noted that the company, and a contact named Phil, addressed every issue "in a timely fashion and resolved to our complete satisfaction without question." This kind of dedication to problem-solving and customer care, even after the final payment, is a rare and valuable quality in the home improvement industry. The customer's confidence that the company will "continue to stand by their work for the life of the roof" speaks volumes about the trust they have built.

This positive review serves as a strong recommendation, not just for simple projects, but also for those homes that "present a particular challenge." For North Carolina residents who own older or unique homes, this is an especially important consideration. Finding a contractor willing to work through complications with patience and expertise is a major advantage. It suggests that Premium 360 Exterior, LLC’s crew is not only skilled in their trade but also possesses the problem-solving abilities necessary to handle the intricacies of a less-than-standard job. This is a critical factor for anyone living in a region with a diverse range of home styles and ages.

However, it is important for consumers to be aware of all perspectives. Another customer review presents a different experience, detailing a situation involving a persistent leak around a chimney area. This customer's frustration is palpable, mentioning a "back and forth" over several months that ultimately did not resolve the leak. The review states that the company allegedly claimed the problem was with the chimney mortar and bricks after initial attempts to fix the roof failed, and that they required an additional fee to repair the chimney, which the customer felt was part of the original contract's intent. This customer’s account, which ends with the company allegedly moving and no longer returning phone calls, raises significant concerns. This serves as a reminder for all homeowners to conduct thorough due diligence, get all agreements in writing, and maintain clear communication throughout the process. A balanced view of customer experiences is essential for making an informed decision.

For any local resident, these contrasting reviews underscore the importance of clear communication and a robust, well-defined contract. It highlights the need to have a mutual understanding of the project's scope, including what constitutes a completed job and what happens if a new problem is discovered. Premium 360 Exterior, LLC’s location and accessibility are key components of their business model, but customers should always feel confident that a company will be available and responsive throughout the entire project and beyond. The friendly and professional tone of the positive review, and the frustration of the negative one, both offer valuable insights into the customer-contractor relationship.

Location and Accessibility

Premium 360 Exterior, LLC is located at 808 W Main St Suite B, Jamestown, NC 27282, USA. This Jamestown address places them in the heart of the Piedmont Triad region, making them easily accessible to homeowners in Jamestown, Greensboro, High Point, and the surrounding communities. A local physical presence is a significant advantage for customers. It signifies that the company is a part of the community and is invested in maintaining a strong local reputation.

For North Carolina residents, a local contractor offers the benefit of proximity, which can be crucial in an emergency. A company with a nearby base can respond more quickly to unexpected leaks or storm damage. Furthermore, a local contractor is more likely to be familiar with the specific building codes, weather challenges, and common home styles in the area. This local expertise can be invaluable in ensuring that a project is completed correctly and to the highest standards. However, it is also important for customers to confirm a company's current status and contact information, as the negative review suggests, to ensure they can be reached after the job is done.

Services Offered

Premium 360 Exterior, LLC provides a range of services to meet the diverse needs of homeowners. While they specialize in roofing, their expertise extends to other aspects of home exteriors.

• P Residential Roofing: They offer comprehensive roofing solutions, including both repair and full replacement services for various materials.
• P Metal Roof Installation: As highlighted in a customer review, they are skilled in installing durable and aesthetically pleasing metal roofs, a popular choice for their longevity and energy efficiency.
• P Asphalt Shingle Roofing: They also work with traditional asphalt shingles, providing a versatile option for homeowners.
• P Siding Services: The company’s name suggests an expertise in all aspects of a home's exterior, which would include siding installation and repair to protect and beautify a home.
• P Gutter Installation: Proper gutter systems are essential for water management, and their services likely include installation and maintenance to prevent foundation and siding damage.

Features and Highlights

Based on the available information, here are some key features and highlights of Premium 360 Exterior, LLC.

• P Dedication to Problem-Solving: The positive customer review demonstrates a strong commitment to addressing and resolving issues, even when they are complex and require multiple visits.
• P Professional and Skilled Crew: The company's team is described as "efficient, professional, and highly skilled," indicating a high level of craftsmanship.
• P Timely Service: Customers have noted their quick response times, from providing an initial estimate to scheduling and completing a job.
• P Versatility in Services: Their work with both asphalt and metal roofs, along with their name, suggests they offer a wide range of exterior services, making them a potential one-stop shop for homeowners.

Contact Information

To get in touch with Premium 360 Exterior, LLC for your home improvement needs, here are their contact details.

Address: 808 W Main St Suite B, Jamestown, NC 27282, USA

Phone: (336) 781-0737

Conclusion: Why this place is suitable for locals

Premium 360 Exterior, LLC is a local company with a presence in Jamestown, NC, making them a convenient option for homeowners in the Piedmont Triad. Their suitability for locals comes from their expertise in handling both straightforward and challenging roofing projects, as evidenced by a positive customer account. This demonstrates a valuable capacity for problem-solving and a commitment to customer satisfaction that is crucial for homeowners, especially those with unique or older properties.

However, it is vital for North Carolina residents to approach any home improvement project with a clear understanding of the scope of work and to ensure all contractual obligations are met. While some customers have had excellent experiences, the presence of a conflicting review about unresolved leaks and unreturned calls highlights the importance of open communication and due diligence. For locals, this means getting detailed quotes, understanding the warranty and service agreements, and ensuring the company's contact information is current. Ultimately, for a homeowner who values a contractor's willingness to go the extra mile to stand by their work, Premium 360 Exterior, LLC presents a compelling option, but it's one that requires careful consideration and clear communication from the start.

Premium 360 Exterior, LLC

808 W Main St Suite B, Jamestown, NC 27282, USA