Sears Roofing

For homeowners in Troy, Michigan, and the wider Oakland County region, a reliable roof is essential for protecting against the state's diverse and often severe weather. From heavy snow loads in the winter to intense storms in the summer, your roof is your home's first line of defense. When it comes to selecting a roofing contractor, making an informed decision is crucial. Many residents may be familiar with the Sears brand, which has long been a fixture in the American retail and home services landscape. However, for those considering Sears Roofing for their home improvement needs, it's vital to understand the current situation, especially in light of recent company-wide changes and customer feedback. This article aims to provide a clear, factual overview to help local users navigate their options and make the best choice for their roofing project.

The Sears brand, while once synonymous with quality and trust, has undergone significant corporate restructuring in recent years, including bankruptcy filings. This has had a direct impact on various services, including their roofing division. Understanding these developments is key for anyone who has a Sears-installed roof or is considering their services. A roofing project is a significant investment, and homeowners deserve to have a clear picture of what to expect in terms of service, quality, and, most importantly, long-term support and warranty coverage. This article will explore these topics based on publicly available information and customer feedback, providing a balanced perspective for the local Michigan homeowner.

Sears Roofing has a physical presence located at 300 W 14 Mile Rd, Troy, MI 48083, USA. This location makes it accessible to residents throughout Troy and the surrounding communities, including Sterling Heights, Rochester Hills, and Royal Oak. The ease of access to a local office can be a significant factor for homeowners who prefer to have a face-to-face conversation about their roofing needs. However, proximity is only one part of the equation. As we will discuss, the operational status and the ability to fulfill long-term commitments are also critical considerations. For those looking for local services, knowing the physical address provides a starting point, but it's important to dig deeper into the company's current ability to serve its customers effectively.

Public data and customer reviews shed light on some of the challenges associated with Sears Roofing. A significant concern raised by multiple customers relates to warranty issues and a lack of responsiveness. One review highlighted a "worst experience ever," noting that after a roof was installed, it began "falling apart." The customer's attempt to contact the company for a warranty repair was met with an unresponsive phone line, with no call back received. This frustrating experience underscores the importance of a reliable warranty, which is a key component of any major home improvement project.

Another review from the same customer confirmed that even after leaving a review and receiving a "basic response," a follow-up call to the suggested number still did not lead to a callback or a repair. This continued lack of communication and action is a serious issue, especially when the roof damage is "causing damage in my home." This type of feedback highlights a potential gap between the company's advertised services and its ability to provide timely and effective follow-through, a critical aspect of customer service in the roofing industry.

A third review provides a crucial piece of context for these issues, stating, "Since Sears went bankrupt they no longer honor their warranties." The customer who had a roof and central air system installed by Sears confirmed that the warranty for both is no longer covered due to the bankruptcy. This information is highly significant for anyone with an existing Sears roof or considering a new installation. The viability of a company's warranty is often a major selling point for homeowners, and the loss of this coverage due to corporate bankruptcy is a critical factor that must be considered.

Based on the available information, the services offered by Sears Roofing may be a point of concern for potential customers. While the brand traditionally offered a wide range of roofing services, the current situation suggests a potential inability to effectively deliver on these promises, particularly concerning post-installation support and warranty claims.

• Roof Installation: Sears Roofing has historically offered new roof installation services for various types of homes.
• Roof Repair: They have also provided repair services for existing roofs, addressing issues like leaks and storm damage.
• Roof Inspections: Traditionally, they would have offered inspections to assess the condition of a roof and recommend necessary work.
• Warranty Services: This is a point of significant concern, as customer feedback indicates that existing warranties are not being honored due to corporate bankruptcy.

Given the feedback, the features and highlights of Sears Roofing are a subject of careful consideration. The public data points to a number of potential challenges that prospective customers should be aware of.

• Brand Recognition: Sears is a well-known brand, which may initially attract customers. However, this recognition may not reflect the current operational status of their home services division.
• Warranty Issues: A major highlight for any roofing company is a strong warranty. Public data suggests that Sears Roofing's warranties are not being honored, which is a critical drawback.
• Customer Service: Reviews indicate a significant lack of responsiveness and follow-through on customer service requests, particularly for warranty-related repairs.
• Corporate Status: The company's bankruptcy has had a direct and negative impact on its ability to support its customers, making it a key factor in any decision-making process.

For those who need to contact Sears Roofing, the provided information is as follows. It is important to note that based on public feedback, reaching a responsive representative for warranty or repair issues may be challenging.

Address: 300 W 14 Mile Rd, Troy, MI 48083, USA

Phone: (248) 963-5467

Mobile Phone: +1 248-963-5467

In conclusion, for local residents in Troy, Michigan, and the surrounding areas, a roofing project is a serious undertaking that requires a reliable and trustworthy partner. While Sears Roofing may have been a household name in the past, current public data and customer reviews suggest significant issues with their services, particularly concerning warranty claims and customer support. The impact of the company's bankruptcy on their ability to honor long-term commitments is a major consideration. For those with an existing Sears-installed roof, exploring alternative local contractors for repairs and maintenance may be a necessary step. For homeowners in need of a new roof, it would be prudent to conduct thorough research and consider companies with a verifiable track record of strong customer service, stable operations, and reliable warranty coverage. The experiences of past customers highlight the importance of choosing a contractor who will not only install a quality roof but also be there to support you for years to come.

Sears Roofing

300 W 14 Mile Rd, Troy, MI 48083, USA