The Roofing Lady

In the vibrant and diverse community of Long Beach, California, a reliable roof is essential for protecting your home or business from the coastal climate and the occasional bouts of intense weather. For many, finding a dependable and professional roofing contractor is a crucial step in ensuring their property remains safe and secure. The Roofing Lady, a local company led by Xochitl, has become a known name in the area, offering a range of services designed to meet the needs of Long Beach residents and business owners. This article provides a comprehensive look at the company, its services, and its standing within the local community.

The Roofing Lady strives to be a professional and customer-focused roofing contractor, aiming to provide a high level of service from the initial consultation to the final inspection. The company is built on the principle of responsiveness and clear communication, even with a busy schedule. Xochitl, the owner, is a central figure in this process, often personally conducting walkthroughs to ensure client satisfaction. For many, this hands-on approach and direct line of communication with the owner are key to a positive experience.

A satisfied customer highlighted this professionalism and dedication, noting that they were impressed by the process "from the initial free consultation to final inspection." The customer felt that despite the owner's "busy schedule," Xochitl was "very responsive" and conducted a "walkthrough after the job was done to make sure I was satisfied." This type of personal attention to detail and commitment to a positive customer experience is often a deciding factor for those choosing a local contractor. It suggests a company that values its reputation and is committed to ensuring its clients are happy with the end result.

However, the company's public reputation is not without its complexities. While some clients have had positive interactions, others have experienced significant issues. A highly critical review from another customer tells a different story, alleging "countless problems" after a roof repair and new skylight installation. This customer claims the company "never got back to us" after being contacted about the problems. A mold inspector's report allegedly confirmed that the "skylights weren’t installed properly," leading to water damage and mold growth. This conflicting feedback paints a more nuanced picture of The Roofing Lady, underscoring the importance of doing thorough research and due diligence when selecting any contractor.

Located in the heart of Long Beach, The Roofing Lady is easily accessible to residents and businesses throughout the city and surrounding areas. Their address is 6444 E Spring St #750, Long Beach, CA 90815, USA. This centralized location allows the team to serve a wide radius, including areas like Long Beach, Signal Hill, and Lakewood, with efficiency. Being situated in a prominent part of the city, they are an integral part of the local business community, which can be a key factor for customers who prefer to support local enterprises.

The accessibility of their office provides a tangible point of contact for clients who may need to discuss their projects in person. This local presence can build trust and make communication feel more direct and personal, which is particularly important for significant home improvement projects like roofing. The company's easy-to-find location reinforces their commitment to being a permanent fixture in the Long Beach service landscape.

The Roofing Lady offers a range of services for both residential and commercial properties, aiming to address common and complex roofing issues. Their team is equipped to handle various projects, from minor repairs to large-scale installations, ensuring they can be a one-stop-shop for many clients.

Their services include:

• Free Consultations and Inspections: The company offers free consultations to assess a property’s roofing needs. This allows potential clients to get a professional opinion without an initial financial commitment. Inspections are a critical part of this process, helping to identify problems and determine the best course of action.

• Roof Repair and Maintenance: For roofs with leaks, damaged shingles, or other issues, The Roofing Lady provides repair services. Regular maintenance is also offered to help extend the life of a roof and prevent future problems from developing.

• New Roof Installations and Re-roofing: For homes or businesses that require a complete overhaul, the company handles new roof installations. This includes removing old roofing materials and installing a new, durable system. They are equipped to work with various materials, helping clients choose the best fit for their property.

• Skylight Installation and Repair: As mentioned in a customer review, The Roofing Lady offers skylight installation services. Proper installation of skylights is crucial for preventing leaks and condensation, and it's a specialized skill that a professional roofing contractor should be able to perform.

• Final Inspections: A key part of their process is a final inspection or walkthrough with the client to ensure satisfaction with the completed work. This step demonstrates a commitment to quality control and customer service, providing an opportunity to address any last-minute concerns.

The Roofing Lady's professional highlights are consistently mentioned by satisfied clients who have experienced positive results with their services.

• Professional and Responsive Service: According to a positive review, the company is "really professional from the initial free consultation to final inspection." Xochitl, the owner, is noted for being "very responsive," which is a highly valued trait in a contractor. This level of communication and professionalism helps to build trust and provides a smoother experience for the customer.

• Hands-On Ownership: The owner's direct involvement, including a "walkthrough after the job was done," is a significant highlight. This personal touch shows a dedication to ensuring the customer is satisfied and that the work meets the company's standards. It gives clients confidence that their project is being overseen by someone with a personal stake in the outcome.

• Commitment to Customer Satisfaction: The final inspection with the customer is a key feature that demonstrates a commitment to satisfaction. By taking the time to review the completed work with the client, The Roofing Lady shows they are invested in delivering on their promises and are willing to address any concerns that may arise immediately after the project is finished.

However, it is important to acknowledge that the public data also includes a negative review, which highlights potential issues with workmanship and follow-up communication. The review mentioned poor installation of skylights, leading to leaks and mold, and a failure by the company to respond to subsequent issues. This feedback suggests that while some customers have positive experiences, others may encounter problems that are not adequately addressed. This mixed bag of reviews is a crucial part of the factual public data and should be considered by anyone looking to hire the company.

For those in need of roofing services, you can contact The Roofing Lady directly.

Address: 6444 E Spring St #750, Long Beach, CA 90815, USA

Phone: (562) 682-3543

Based on the available public data, The Roofing Lady is a suitable choice for local residents in Long Beach and the surrounding areas, but with the caveat that it is wise to proceed with caution and thorough due diligence. The company's positive attributes, such as its professional approach, responsiveness, and a hands-on owner, are highly appealing to those seeking a reliable local contractor. A satisfied customer's testimonial praising the free consultation and final inspection process highlights the potential for a positive and professional experience. However, the serious concerns raised in a negative review regarding faulty installation and a lack of follow-up should not be overlooked. For locals considering this company, it would be prudent to ask for multiple references, see examples of their recent work, and carefully review the contract terms, especially those related to warranties and post-project support. This balanced approach will help ensure that the positive aspects of The Roofing Lady's service align with the customer's specific needs, leading to a successful and satisfactory outcome.

The Roofing Lady

6444 E Spring St #750, Long Beach, CA 90815, USA