TLC Roof Services

When searching for a roofing contractor in Nevada, locals have a wide range of options. A reliable and professional service is critical, especially given the unique challenges that the local climate presents. It's important to find a company that not only has the technical skills to handle your roofing project but also provides a high level of customer service from the very first interaction. Making an informed decision is key to ensuring your home or business is well-protected. TLC Roof Services is one such company operating in the Las Vegas area. As with any business, it's beneficial for prospective clients to have a clear understanding of their offerings, location, and what to expect based on publicly available information and customer feedback. This article aims to provide a factual and detailed overview of TLC Roof Services to help Nevada residents and business owners learn more about the company. We will cover their location, the services they provide, and a summary of customer experiences, all to assist you in making a decision that is best for your specific needs. Understanding the complete picture of a service provider is a crucial step in a successful home maintenance project.

TLC Roof Services is located at 3540 W Sahara Ave E6-116, Las Vegas, NV 89102, USA. This address places them in a relatively central part of Las Vegas, making them accessible to a broad area of the city and its surrounding neighborhoods. Their location on West Sahara Avenue, a major thoroughfare, means that they are well-positioned to serve both residential and commercial clients across the metropolitan area. For customers who prefer to visit the office to discuss their project in person, the accessibility of this location is a key factor. A local presence is often a benefit for a service-based business, as it suggests a familiarity with the specific needs of the community, including local building codes and common roofing challenges. A central office can also serve as a convenient point for coordinating their teams and dispatching them efficiently to job sites. This accessibility is a foundational element for any local business that aims to serve its community effectively. It allows for easier scheduling of appointments and a more direct line of communication with the company's team. For locals in Las Vegas, knowing that a contractor is based nearby can be a significant point of comfort and convenience when dealing with home or business repairs.

Based on the typical services offered by a roofing contractor, TLC Roof Services likely provides a range of solutions for both residential and commercial properties. A full-service roofing company usually handles a variety of jobs, from minor repairs to major replacements. In a climate like Nevada's, where roofs are subjected to intense sunlight and occasional severe weather, regular maintenance and timely repairs are crucial. While specific service details are not provided, one can generally expect a company like this to offer services such as roof inspection to assess the condition of a roof and identify potential issues. They would also likely provide roof repair services to fix leaks, replace damaged shingles or tiles, and address problems with flashing or other components. Full roof replacement is another common service, which is necessary when a roof has reached the end of its lifespan or sustained irreparable damage. Maintenance programs could also be a part of their offerings, designed to prolong the life of a roof through preventative measures. It is important for a contractor to be versatile and able to handle different types of roofing materials and systems that are common in the Las Vegas area. Having a comprehensive suite of services is what allows a company to be a one-stop-shop for a customer's various roofing needs over time. A professional team would be expected to handle each of these tasks with skill and expertise to ensure a high-quality outcome.

Services Offered (Based on standard industry practices):

• Roof Inspection: Evaluating the condition of a roof to identify issues and recommend solutions.

• Residential Roof Repair: Fixing leaks, replacing damaged shingles, and addressing common problems for homeowners.

• Commercial Roofing Services: Providing repair, maintenance, and installation for various business properties.

• Roof Replacement: Complete removal of an old roof and installation of a new, durable system.

• Preventative Maintenance: Scheduled services to keep roofs in good condition and prevent future problems.

• Storm Damage Repair: Addressing damage caused by severe weather events to restore a roof's integrity.

In evaluating a roofing contractor, the features and highlights are often what truly define the customer experience. However, based on the provided customer feedback, it's clear that there are some significant concerns regarding their service. The reviews highlight issues with scheduling, communication, and follow-up, which are critical components of a positive customer experience. A customer noted a failed appointment where the representative did not call ahead as requested and went to the house when no one was home. Subsequent attempts by the customer to contact the company via phone calls and a message were reportedly met with no callbacks or helpful assistance. The review states that the receptionist was unable to help with the issue. This series of events led the customer to conclude that the experience was "a huge waste of time" and ultimately to choose another company for their roofing needs. This feedback suggests that the company may struggle with key aspects of customer service, such as reliability, communication, and responsiveness. These factors are crucial for building trust and ensuring a smooth process for the client. The concern raised by the reviewer—that if this is the service before payment, what would it be like after—is a significant consideration for any prospective client. These are important details to consider when weighing options for a local roofing project.

Features / Highlights (as noted in provided reviews):

• Appointment Scheduling: Customer feedback indicates issues with scheduling and a lack of follow-through on agreed-upon terms, such as calling before an arrival.

• Communication: There were reported instances of failed communication, including unreturned phone calls and messages.

• Responsiveness: A customer noted difficulty in getting a response from the company after a scheduling error, leading to frustration and wasted time.

• Customer Support: The review mentions that a receptionist was unable to provide assistance, highlighting potential gaps in their customer service process.

For those in Nevada considering TLC Roof Services, here is the public contact information. You can reach the company by phone at (702) 655-7663. They also have a mobile phone number, +1 702-655-7663, which may be used for more direct communication. Their physical address is 3540 W Sahara Ave E6-116, Las Vegas, NV 89102, USA. This information can be used to make an initial contact, whether for a general inquiry, to schedule a consultation, or to get a quote. When reaching out, it is often a good practice to be clear about your expectations for the appointment, such as a confirmation call, and to document all communications. While their contact information is straightforward, the customer reviews suggest that potential clients should be prepared to follow up diligently. A proactive approach in communication may be necessary to ensure a smooth process. Having multiple ways to contact the company, via both a landline and a mobile number, provides flexibility for potential customers trying to get in touch. However, the effectiveness of these communication channels, particularly in terms of responsiveness, is a key factor to consider based on the available feedback.

Contact Information:

• Address: 3540 W Sahara Ave E6-116, Las Vegas, NV 89102, USA

• Phone: (702) 655-7663

• Mobile Phone: +1 702-655-7663

In conclusion, for locals in Nevada searching for a roofing contractor, TLC Roof Services offers a central Las Vegas location and a presumed range of standard roofing services. The suitability of any contractor is highly dependent on both their technical skills and their customer service. While the provided information does not include details on their technical expertise, the customer reviews raise significant concerns about their communication and scheduling processes. The feedback highlights a frustrating experience where a customer faced a lack of follow-through and unreturned calls, ultimately leading them to choose another company. For a home or business owner, these operational aspects are just as important as the quality of the work itself. The experience of working with a company, from the first call to the final invoice, is a key part of the overall value provided. Therefore, while TLC Roof Services is a local option in Las Vegas, potential clients should carefully consider this feedback as they make their decision. A careful evaluation of a company's professionalism and reliability is a necessary step to ensure a successful roofing project. Ultimately, choosing the right contractor involves weighing all available information to find a company that aligns with your expectations for both service and quality.

TLC Roof Services

3540 W Sahara Ave E6-116, Las Vegas, NV 89102, USA