Xcel Roofing

When seeking a roofing contractor in Nebraska, homeowners are often looking for a business that they can trust to provide quality work, fair pricing, and a seamless customer experience. The local community's perspective on a company is a key factor in this decision. For residents in Omaha and surrounding areas, Xcel Roofing has a presence in the market, and it is important for potential customers to be aware of the full spectrum of publicly available information. This article aims to provide a factual and informative overview of Xcel Roofing, drawing from customer reviews and publicly available data, to help Nebraska locals make an informed choice.

The company's public identity is multifaceted. While Xcel Roofing's website describes a company founded in 1990 on core values of professionalism and trust, and subsequently purchased by new owners in 2016, public reviews and reports tell a more complex story. The company's official messaging highlights a commitment to quality products, community involvement, and working with insurance companies. However, recent customer feedback presents a contrasting view. It is crucial for local residents to consider all available information, including both promotional material and direct customer experiences, to form a complete picture of the company's service history and current operations.

Xcel Roofing is located at 4526 S 143rd St, Omaha, NE 68137, USA. This address places the business within the Omaha metro area, a location that is generally accessible for residents in need of roofing and exterior services. However, it's worth noting that other publicly listed addresses for the company have been found to be inaccurate or associated with different businesses. For any local resident considering their services, it is always recommended to verify the most current and correct address and contact information directly with the company. The physical presence in Omaha suggests that they are a part of the local community, which is often a key factor for homeowners who prefer to work with contractors who are close by and familiar with the regional climate and building requirements.

Services Offered

• Roofing Replacements and Repairs: Public information from the company's website indicates they provide both residential and commercial roofing services, including replacement and repair.
• Siding, Window, and Gutter Services: In addition to roofing, Xcel Roofing advertises that it offers services for siding, windows, and seamless gutter installations, positioning itself as a comprehensive exterior home contractor.
• Hail Damage Repairs and Insurance Claims: The company's promotional materials state they have experience in handling insurance claims and repairs related to storm and hail damage.

Features / Highlights

• Business History and Ownership Changes: According to public data, the company was founded in 1990 and was purchased by new owners in 2016. One review suggests that the quality of work may have changed after this acquisition.
• Customer Satisfaction and Quality of Work: Reviews from some customers express serious dissatisfaction with the quality of work. Examples cited include a red flag from a city inspector, a barely-passing repair job that "looks terrible," and interior damage to the ceiling of a home.
• Financial and Legal Issues: A significant concern raised in a customer review is an allegation of a "SCAM ALERT" where the customer paid the company in full, but Xcel Roofing allegedly failed to pay its material suppliers. This resulted in a material supplier placing a lien on the customer's house for $3,000, which is a very serious legal and financial matter for any homeowner.
• Cleanliness and Professionalism: In contrast to some positive reviews found for an 'Excel Roofing' (not Xcel), the provided reviews for Xcel Roofing do not speak to a high level of cleanliness or professionalism. One reviewer mentions that they fixed an issue "enough to barely pass."
• Customer vs. Insurance Company Focus: A particularly troubling point raised by a customer is an overheard statement from the owner, allegedly saying that their job is to "make the insurance company happy, not the customer." This statement directly contradicts the company's public-facing messaging and highlights a potential conflict of interest from the customer's perspective.

Contact Information

Address: 4526 S 143rd St, Omaha, NE 68137, USA

Phone: (402) 345-9235

Conclusion: Why this place is suitable for locals

For residents in the Nebraska region, particularly those in and around Omaha, the choice of a roofing contractor is a decision that requires careful consideration. While Xcel Roofing's promotional materials present a company with a long history and a focus on customer service, publicly available customer reviews and social media comments raise significant concerns. The allegations of not paying suppliers, leading to a lien on a customer's home, and the reports of subpar work and a stated focus on satisfying insurance companies over the customer, are serious red flags. These issues directly impact the financial security and structural integrity of a homeowner's most valuable asset. Therefore, local residents should approach this company with a high degree of caution and are strongly advised to conduct thorough due diligence. This includes checking for liens, verifying supplier payments, and seeking out more recent, detailed reviews to ensure they are making the safest and most reliable choice for their home and family.

Xcel Roofing

4526 S 143rd St, Omaha, NE 68137, USA