Agile Roofing

For homeowners in Michigan, a home's roof is its primary shield against the state’s often brutal weather, from heavy snow to strong winds. When it comes time for repairs or a replacement, finding a reliable and professional contractor is not just a preference, but a necessity. In the West Bloomfield Township area, one name that has come to the attention of locals is Agile Roofing. However, based on a detailed account from a customer, it is crucial for anyone considering this company for their home’s needs to proceed with a high degree of caution. The reported issues touch on everything from poor workmanship to a complete lack of communication, painting a picture that is far from the professional and trustworthy service that homeowners deserve.

The core of the problems with Agile Roofing, as described by a customer, seems to stem from a serious lack of follow-through and accountability. A customer detailed a list of issues with a roofing project that was riddled with problems from start to finish. The company allegedly failed to complete agreed-upon work, such as fixing soffit and a roof for an addition, and had to be called back multiple times. This indicates a profound breakdown in project management and quality control. Furthermore, the crew reportedly left old shingles on awnings and failed to conduct a promised final inspection or send finished pictures. The job, which the company was about to call "done," was far from complete, forcing the homeowner to chase them down to finish what was agreed upon in the initial quote. This is a clear red flag for any homeowner expecting a seamless and professional process.

Beyond the issues of unfinished work, the quality of the completed job has also been called into question. The customer mentioned specific problems, such as a downspout that was "bizarrely" mounted directly to the siding, and another that was attached to the corner post flashing. They also reported that to this day, one downspout is not sealed and a corner of the roof overshoots a gutter, causing water to run over it. These are not minor cosmetic issues; they are functional failures that can lead to significant water damage over time, the very problem a new roof is meant to prevent. The company’s alleged response, to offer a "rain diverter" for the gutter issue without ever providing a quote, further illustrates a lack of commitment to finding a proper solution to their own shoddy work.

Perhaps the most frustrating aspect of the customer's experience was the complete failure of communication. The review states that the homeowner spent "like a month calling them trying to get a hold of someone to come fix it or look at it." The calls and texts were met with "constant promises of showing up followed up by them not returning texts or calls." This ghosting of a client after a significant amount of money has been spent is a serious breach of professional conduct. The customer also noted that the company is a franchise of a national brand, but all support and scheduling are handled by the local office, meaning there is "no national recourse if the local office just blows you off." This is a crucial point for Michigan residents to consider, as it highlights a potential vulnerability in a franchise model when the local team is not performing.

The provided address for Agile Roofing is 2447 Wickfield Rd, West Bloomfield Township, MI 48323, with a phone number of (248) 289-9991. The details of this address and phone number, in conjunction with the very negative public feedback, should prompt any interested party to be extremely cautious and to conduct thorough research before making any contact.

Services Offered

• Roofing Installation: The company's core business appears to be roof installation, including full replacements for homes and additions.
• Roof Repair: They also seem to offer roof repair services, as the customer review mentioned an unsealed downspout and a corner of the roof that was not properly handled.
• Soffit and Downspout Work: The company was hired to perform work on soffit and downspouts, though the quality of this work has been seriously questioned.

Features and Highlights

• Lack of Follow-Through: Based on the detailed customer review, the company has a significant issue with finishing a job to completion, requiring the customer to chase them to do the agreed-upon work.
• Poor Quality Workmanship: The review points to several examples of sub-standard work, including improperly installed downspouts and a section of the roof that fails to properly divert water.
• Non-Existent Communication: A key complaint is the company's failure to return calls or texts, particularly when a customer is trying to get problems fixed after the initial work is supposedly complete.
• Lack of Accountability: The review highlights the company's lack of accountability, with a project manager who "should have asked for my opinion" and a local office that failed to provide a promised quote or any resolution to the issues.
• Franchise Model Vulnerability: The customer noted a key weakness in the company's structure, where the local office's unresponsiveness means there is no effective recourse through the national brand.

Contact Information

Address: 2447 Wickfield Rd, West Bloomfield Township, MI 48323, USA

Phone: (248) 289-9991

For locals in West Bloomfield Township and the surrounding Michigan areas, the information available about Agile Roofing serves as a critical warning. The detailed account of unfinished work, poor craftsmanship, and a complete breakdown in communication makes this business unsuitable for anyone seeking a reliable and professional home repair service. Before entrusting your home's integrity to any contractor, it is essential to do extensive research, read multiple reviews, and get everything in writing. In this case, the provided public information and a specific customer review suggest that proceeding with Agile Roofing could lead to significant frustration, financial loss, and ongoing problems with your home's exterior.

Agile Roofing

2447 Wickfield Rd, West Bloomfield Township, MI 48323, USA