Bob & Son's Roofing

For residents in the Connecticut region, especially in coastal towns like Niantic, the decision of who to hire for a major home project is never taken lightly. A strong roof is essential for protecting a home from the demanding New England climate, and a reliable contractor is the key to ensuring that protection is sound. Bob & Son's Roofing, located in Niantic, CT, is a local business that provides roofing and other home improvement services. When considering any contractor, public feedback and a clear understanding of their business practices are invaluable. This article is designed to provide local homeowners with a factual and comprehensive overview of Bob & Son's Roofing, based on a mix of positive and negative customer reviews found in public data.

The reviews for Bob & Son's Roofing present a complex and sometimes contradictory picture. On one hand, there are testimonials that praise the company's efficiency and communication. One customer, for instance, noted that the team was "very good and very communicative. They told me when they would be there. They were on time. They did an excellent work." Another customer from Old Lyme also had a positive experience, stating, "I have had the best experience with this company that I have had in a long time. Steve came out, explained everything that needed work, gave me a good price. I would recommend their work for any roofing project." These positive reviews highlight professionalism, good communication, punctuality, and quality work.

However, other reviews raise significant concerns that local residents should be aware of. One detailed review provides a strong warning, with the summary "BLUF: Go with Jarod at JS&R instead." This customer describes a "pushy, unskilled sales person" who "made false claims about other local companies" and "lacked professional decorum." The review goes on to provide specific examples of these false claims, such as assertions that other companies would not use high-quality CertainTeed shingles or ice and water protection, which the customer was able to verify as untrue with other local contractors. The customer also noted a lack of transparency in pricing and a perceived attempt to pressure them into a quick decision. This review highlights a major breakdown in trust and communication, which are foundational to a successful contractor-client relationship.

Another very concerning review describes a homeowner's experience with a roof that was replaced by Bob & Son's Roofing three years prior. The customer had to call the company back for a leak and was given a "costly quote of $6,500 to replace half the roof." A second opinion from a different roofer revealed that the initial work was subpar, with shingles not properly hammered in and significant dry rot found throughout the entire roof, including the section that Bob & Son's had replaced a year earlier. The new roofer even commented that the roof was one of the "worst he had ever seen in 30 years." The customer’s final cost for a new, complete roof was $10,700 with a 50-year warranty, a reasonable price but a devastating expense for a roof that was only three years old. This review points to a potential issue with the quality of workmanship and the long-term durability of the company's projects, which is a critical consideration for any homeowner.

These varied reviews present a challenging but crucial picture for local homeowners. On one hand, some customers have had good experiences with the company, praising their quick and professional work. On the other hand, there are detailed accounts of poor sales tactics, misleading information, and, most importantly, serious issues with the quality and longevity of a previously completed job. For any resident of Connecticut considering Bob & Son's Roofing, it is highly recommended to be extremely cautious, ask for multiple references, and get detailed, written estimates from several different contractors. The discrepancies in pricing and workmanship noted in the reviews suggest that a thorough vetting process is not only wise but essential.

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Location and Accessibility

Bob & Son's Roofing is located at 467 Main St, Niantic, CT 06357, USA. Their location in Niantic makes them a local contractor for residents in the East Lyme area and the surrounding communities. This proximity can be beneficial for scheduling initial estimates and for homeowners who prefer to work with a business that is part of their local community. The business is accessible by phone at (860) 691-0498, and based on some reviews, their team, particularly a representative named Steve, is known for being responsive to initial inquiries.

Services Offered

• Roofing Installation and Repair:

  The company's primary focus is on roofing services, including new roof installation, full replacements, and leak repair. As evidenced in reviews, they have experience with asphalt shingles and are also equipped to handle flat roofs and various other roofing systems.

• Siding and Exterior Services:

  Public data also indicates that Bob & Son's Roofing offers siding services, including repair and replacement of vinyl siding. This suggests they can be considered for a broader range of exterior home improvement projects.

• Gutter and Chimney Work:

  Advertisements and public information mention they handle gutters and chimneys, which are often part of a comprehensive roofing or exterior renovation project.

Features / Highlights

• Mixed Customer Feedback:

  The company has a very mixed public record, with some customers praising their professionalism and quick work, while others raise serious concerns about sales tactics, honesty, and the quality of long-term work. This highlights the need for careful consideration and due diligence by any potential client.

• Responsiveness to Inquiries:

  Some reviews indicate that the company is quick to respond to calls and emails, providing timely estimates and getting projects scheduled efficiently.

• Education on Products and Process:

  One review noted that a representative was willing to educate the homeowner on different products and the roofing process, which can be valuable for an informed decision, though the tone of this communication was criticized.

Contact Information

Address: 467 Main St, Niantic, CT 06357, USA

Phone: (860) 691-0498

Conclusion: Why Bob & Son's Roofing is a Consideration for Locals

For residents of Niantic and the surrounding Connecticut communities, Bob & Son's Roofing is a local business that offers a range of roofing and exterior home services. A local contractor can be a convenient choice, and some customers have reported positive experiences with their responsiveness and work. However, the available public data also contains serious and detailed negative feedback that cannot be ignored. The reviews highlight potential issues with sales practices, honesty, and most importantly, the durability and quality of their workmanship. This makes it crucial for any local homeowner to proceed with a high degree of caution. Before committing to a project, it is strongly advised to get detailed, written quotes from multiple contractors, ask for a list of recent references, and carefully scrutinize every aspect of the proposal. The experience of other customers, both positive and negative, should be used as a tool to guide your questions and ensure that you are making a confident, well-researched decision for the long-term health of your home.

Bob & Son's Roofing

467 Main St, Niantic, CT 06357, USA