Boral Roofing Customer Services

For homeowners and contractors alike in California, the challenge of finding the right materials for a roofing project can be as critical as the installation itself. From small repairs on older homes to large-scale new constructions, having access to the correct and high-quality materials is essential for a successful outcome. In the heart of the Central Valley, specifically in Lathrop, a place that stands out as a reliable resource for roofing materials is **Boral Roofing Customer Services**. Unlike a traditional roofing contractor that primarily handles installations and repairs, this location appears to be a hub for roofing materials, specializing in durable and aesthetically pleasing tile products. The company is known for its extensive selection of concrete and clay roof tiles, which are perfectly suited for the diverse architectural styles and challenging climate of the region. The real strength of this business, however, lies in its customer service. The reviews highlight a team that is not only knowledgeable about their products but also genuinely kind and helpful, going the extra mile to assist customers, even those just looking for a few replacement tiles for a decades-old roof. This article will provide a detailed overview of Boral Roofing Customer Services, focusing on its location, the products it offers, and the exceptional features that make it a valuable asset to the local community.

Boral Roofing Customer Services is conveniently located at **342 Roth Rd, Lathrop, CA 95330**. This strategic address places it within easy reach for residents and professionals throughout Lathrop, Stockton, and the wider San Joaquin County. The location is easily accessible, which is a significant plus for anyone needing to pick up heavy roofing materials. The reviews mention a "shipping and receiving counter" and a "loading crew," suggesting that this site is well-equipped to handle the logistics of getting materials to customers efficiently. For locals who are undertaking a DIY repair or for contractors managing a major project, the straightforward accessibility of the Lathrop location streamlines the process of acquiring necessary supplies. The business hours, typically Monday through Friday, 6:00 AM to 3:30 PM, are well-suited for professionals and early-bird homeowners, allowing them to get their materials before the workday fully begins. The central location and efficient setup make Boral Roofing a practical and reliable resource for anyone in the region in need of roofing tiles.

Based on the available information and customer feedback, Boral Roofing Customer Services primarily operates as a supplier of high-quality roofing materials, rather than a direct installation service. Their offerings are extensive and cater to a wide range of needs.

• Supply of Concrete Roof Tiles: Boral is a major manufacturer of concrete tiles, which are known for their durability, fire resistance, and ability to withstand extreme weather. They come in various profiles and colors, mimicking everything from traditional slate to wood shake.
• Supply of Clay Roof Tiles: They also offer a wide selection of clay tiles, which are a classic choice for their longevity and aesthetic appeal. These tiles are fire and hail resistant and can last for decades, making them a great long-term investment.
• Assistance with Product Matching: A key service highlighted in a review is the staff's ability to help customers match existing tiles. This is particularly valuable for homeowners with older roofs who need to find a specific tile for a repair, as the staff is knowledgeable enough to identify and locate the right product.
• Efficient Loading and Receiving: The company provides a well-organized and friendly shipping and receiving service. Customers appreciate the promptness and helpfulness of the loading crew, who are ready to assist with getting materials onto their vehicles as soon as they arrive.
• Consultation and Expert Guidance: While they may not install roofs, the staff at Boral Roofing Customer Services are experts on their products. They provide excellent guidance on which materials are best suited for a particular project and offer valuable advice on their features and benefits.

What truly makes Boral Roofing Customer Services stand out are the specific highlights that go beyond simply selling products. These features are what create a memorable and positive experience for their customers.

• Exceptional Customer Service: The reviews consistently praise the customer service as being "5 star." The staff, from the counter to the loading crew, is described as kind, helpful, and professional. This level of service is particularly appreciated by customers who may feel intimidated by a large-scale industrial business.
• Genuinely Helpful Staff: A key highlight is the staff's willingness to go above and beyond. One customer was helped to find an exact match for a 22-year-old tile from a picture, and the staff at another site was ready to load the items immediately. This demonstrates a proactive and customer-focused approach.
• Efficient and Organized Process: The streamlined process of looking up an item and having it ready for loading at a different site shows a high degree of organization and internal communication. This efficiency saves customers time and effort, making a repair project much smoother.
• Valuable Resource for Repairs: For homeowners, especially those with older homes, finding replacement tiles can be a challenge. Boral Roofing Customer Services acts as a crucial resource, making it possible to complete repairs that might otherwise be difficult to undertake.
• Consistency in Service: The fact that the positive experience was replicated for the same customer’s husband on a subsequent visit underscores the company’s commitment to consistent, high-quality service, regardless of who is at the counter.

To get in touch with Boral Roofing Customer Services, you can reach them at their physical address or through their phone numbers. Their address is **342 Roth Rd, Lathrop, CA 95330, USA**. You can contact them by phone at **(209) 546-7480**. For mobile communication, their number is **+1 209-546-7480**. Their reputation for excellent customer service suggests that a call to these numbers will be met with a helpful and professional response, ready to assist with your roofing material needs.

For residents of Lathrop and the surrounding California areas, Boral Roofing Customer Services is an ideal resource, especially for those in need of high-quality, durable roofing tiles for repairs or new projects. The positive reviews highlight a business that is not just about selling a product but about providing exceptional customer service and genuine support. Their staff's expertise in matching older tiles and their commitment to efficiency and kindness make them an invaluable part of the local community. They are a reliable and trustworthy source for materials that are built to withstand the California climate, and their helpful team ensures that even a seemingly daunting task like a roof repair becomes a manageable and positive experience. For anyone in the region, Boral Roofing Customer Services is the perfect place to go for materials and expert advice, making them a true asset for local homeowners and contractors alike.

Boral Roofing Customer Services

342 Roth Rd, Lathrop, CA 95330, USA