Bronco Roofing Inc.

Choosing a roofing contractor is a significant decision for any homeowner in California. The process involves not only a financial investment but also a degree of trust in the company you hire to protect your home. For residents in Orange and the wider Orange County area, Bronco Roofing Inc. is one of many options available. This article provides a clear and factual overview of the company, its location, and its services, while also incorporating important feedback from real customers to help you make an informed decision. The goal is to present a balanced perspective so you can proceed with confidence and a full understanding of what to expect.

While a company's reputation often starts with its workmanship, the customer experience begins long before the first shingle is laid. It starts with the initial phone call, the scheduling of an estimate, and the professionalism of the communication. This is a critical first step, as it sets the tone for the entire project. For Bronco Roofing Inc., the customer feedback on this initial phase is a significant point of consideration.

One review from a customer who was referred to the company by a home inspector paints a challenging picture of the scheduling process. The client, who believed they would receive a customer-centric experience as it is a family-owned business, found it "IMPOSSIBLE to arrange a quote." They reported that after the company initially agreed to provide an estimate, the receptionist would promise to call back but never did. The customer called three times without a response. On the final attempt, they called just two hours before the scheduled appointment to confirm, and were told the receptionist was on another line and would return the call—a call that never came. As a result, the team never showed up for the appointment. This experience led the customer to conclude, "If it's this hard to schedule an estimate, I can't imagine how difficult it would be if they were actually fixing your roof," ending with a strong "Buyer beware!"

Another customer had a similar experience, stating, "I was trying to get an estimate and they never call me back either. The worst service." This consistent feedback regarding a lack of responsiveness and communication is a key factor for any potential client to consider. The inability to get a simple call back or have a scheduled appointment honored can be a source of significant frustration and can cast a shadow on the entire business operation. It suggests a potential disconnect between the company's stated intentions and its actual practices.

While these reviews focus on the initial scheduling and communication, they provide valuable insight into the company's operational reliability. A business that is difficult to reach and unreliable for appointments may not provide the stress-free experience that homeowners expect and deserve. It is important to note that public data, including information from the company's website and the BBB, outlines a range of services and highlights a long history in the business. The company website mentions a commitment to customer satisfaction and a variety of services, including roof installation, repairs, and inspections for both residential and commercial properties. They also claim to work on various roof types, such as asphalt shingle, tile, metal, and flat roofs.

However, the direct customer feedback provided here is a powerful counterpoint to these general claims. It points to a serious breakdown in the most basic level of customer service—the ability to communicate and schedule a service. For a company that markets itself on being customer-centric and family-owned, this is a critical detail for potential clients to consider. This article's purpose is to present all available information, both positive and negative, so that you, the local user, can make a well-informed decision.

In a competitive market like Orange County, there are many qualified contractors available. The choice of a roofing company often comes down to who you feel you can trust and who provides the best service from the very first interaction. While Bronco Roofing Inc. may have a long history and a list of services, the reported difficulties in communication and scheduling are a major point of caution. This guide is designed to highlight these key considerations so you can weigh the benefits and risks before moving forward with a major home improvement project.

Location and Accessibility

Bronco Roofing Inc. is located at 811 E Lincoln Ave, Orange, CA 92865, USA. This address places the business in a central location within the city of Orange, providing a physical presence for their operations in the region. Being situated on a major street like Lincoln Avenue makes them accessible to the public. Their location serves as a hub for their services across Orange and the surrounding communities, allowing them to theoretically serve a broad area. The company's BBB profile states that the business was started in 1977 and incorporated in 1997, indicating a long-standing history in the area.

Services Offered

Based on publicly available information, Bronco Roofing Inc. is a full-service roofing contractor. Their offerings include:

• New roof installations and complete replacements
• Roof repair and leak detection
• Roof inspections and maintenance
• Gutter installation
• Work on various roofing types including shingle, tile, metal, and flat roofs

Features / Highlights

While the company's website mentions a commitment to quality and customer service, the provided customer reviews suggest some key points for consideration.

• The business has a long history, with its origins dating back to 1977.
• As a family-owned business, it may have a strong local connection.
• Customer feedback indicates significant difficulty in scheduling appointments and poor communication.
• Reviews warn of unresponsive staff and a lack of follow-through on promised appointments.

Contact Information

To contact Bronco Roofing Inc., you can use the following information.

Address: 811 E Lincoln Ave, Orange, CA 92865, USA

Phone: (714) 282-7390

Mobile Phone: +1 714-282-7390

Conclusion: Why this place is suitable for locals

Bronco Roofing Inc. is a locally established business with a long history in Orange, CA, offering a wide array of roofing services. While their physical location and long-standing presence in the community are points of interest, potential clients should be aware of the significant concerns raised by customer reviews regarding communication and scheduling. The feedback suggests a pattern of unreturned phone calls and missed appointments, making it difficult for homeowners to even get an initial estimate. This lack of responsiveness is a critical consideration. For local residents, a reliable contractor is one who not only performs quality work but also provides a stress-free, professional experience from the very first interaction. Given the public feedback, it is essential for anyone considering Bronco Roofing Inc. to proceed with caution and to carefully vet their communication and scheduling processes before committing to a project.

Bronco Roofing Inc.

811 E Lincoln Ave, Orange, CA 92865, USA