Certified Roofing & Gutters

When a homeowner in Georgia needs a roofing contractor, the decision-making process is a critical one. A roof is a primary defense against the elements, and its integrity directly impacts the safety and value of a home. In the competitive Atlanta market, businesses are defined by their work, their customer service, and their reputation. This article provides a clear and factual overview of Certified Roofing & Gutters, an Atlanta-based company, to help local residents understand what to expect. This information is based on public data and customer reviews, offering a balanced perspective for those looking to hire a professional for their roofing or gutter needs.

The customer feedback for Certified Roofing & Gutters presents a striking contrast. One review highlights an "awesome experience" with a professional and punctual team that completed the job as promised. This customer praised the company's communication and their "undeniable effort to make sure the job was done right." This kind of feedback is what many homeowners hope to find, suggesting a high level of professionalism and customer satisfaction. The review is a positive indicator that the company is capable of delivering on its promises and providing a smooth, stress-free experience.

However, another review offers a dramatically different account, describing a deeply unsatisfactory experience. This customer, who "doesn’t leave bad reviews," makes an exception due to a significant and ongoing problem. According to the review, the company replaced their roof on "rotten wood," a critical structural oversight that has since led to further issues, including rotting soffits. This customer states that subsequent estimates from other companies confirmed the work was "unsatisfactory." This is a major concern, as it points to a potential lack of due diligence during the initial project.

The negative review also highlights serious issues with communication and project timeliness. The project reportedly took "over 6 months" to complete, with responses to questions and requests taking "weeks." Even more troubling is the claim that the company has since ignored multiple calls, emails, and even letters from the customer's lawyers to rectify the situation. The reviewer explicitly states they "would not recommend using this company under any circumstance," and notes that the only way to fix the rotting soffits is to replace the entire roof again.

These two reviews, while seemingly contradictory, provide a complete picture that is essential for local users to consider. The positive review suggests that when a project goes well, the experience is excellent. The negative review, however, points to a potential for severe quality control failures, poor communication, and a lack of accountability when things go wrong. For any homeowner, especially in Georgia where a sturdy roof is a necessity, this information is paramount. It highlights the importance of thorough vetting, clear contracts, and perhaps having an independent inspection before, during, and after a project.

A responsible content writer must present all available information factually, allowing the reader to draw their own conclusions. The goal here is not to endorse or condemn the business, but to provide an informative summary of its public profile. It's clear that while some customers have had great experiences, others have encountered serious issues that resulted in significant financial and emotional stress. The difference in these outcomes may be related to the complexity of the job, the specific crew assigned, or a breakdown in communication at a crucial point. For the local Georgia community, this detailed information is more helpful than a one-sided, promotional piece.

Certified Roofing & Gutters is located at 3301 Buckeye Rd #205, Atlanta, GA 30341, USA. This address places the company in a key area of the Atlanta metropolitan region. Being centrally located in Atlanta provides a strategic advantage for a roofing contractor, allowing them to serve a wide range of communities across the city and its suburbs. For residents, this local presence can be a benefit, potentially leading to faster response times for estimates, repairs, and project management. A local office also makes it easier for customers to meet with a project manager or staff member if needed. The accessibility of this location is a practical consideration for anyone in the Georgia area seeking home improvement services.

Based on its name and the provided reviews, Certified Roofing & Gutters likely offers a variety of services related to both roofing and gutter systems. A business in this industry typically provides the following, which a potential client should verify:

• Roof Replacement: Removing and installing new roofing systems. The negative review specifically mentions a full roof replacement.
• Roof Repair: Addressing leaks, storm damage, and other issues to extend the life of a roof.
• Gutter Installation and Replacement: A crucial service for water management, as hinted at in the company's name.
• Gutter Repair: Fixing or replacing sections of damaged gutters.
• Emergency Services: Providing urgent assistance for storm damage or leaks, which is often a need in the Georgia climate.

The negative review also mentions other issues like rotting soffits, which suggests that the company's services might extend to other parts of a home's exterior structure that are directly affected by roofing or gutter problems. It is recommended that homeowners get a detailed list of all services before contracting any work.

The provided reviews highlight several features of the business, both positive and negative. It is important for a potential customer to weigh both sides.

• Professionalism and Punctuality: One customer had an "awesome experience," with the team being "punctual and professional."
• Effective Communication: The same positive review notes that "all my questions and concerns were answered with accuracy," showing a commitment to customer care.
• Potential for Quality Workmanship: When the job goes as promised, the outcome is positive, as indicated by the satisfied customer.
• Risk of Poor Quality Control: The negative review highlights a major quality failure, where the roof was allegedly replaced on rotten wood, leading to further damage.
• Communication Breakdown: The negative review also points to a severe communication problem, with long delays and a failure to respond to serious issues and legal letters.
• Potential for Project Delays: One customer experienced a significant delay of "over 6 months," a major red flag for project management.

These features show a business with a wide range of outcomes, making it imperative for potential customers to conduct extensive research.

For local residents who wish to contact the business to discuss a project or to inquire further, here is the public contact information:

• Address: 3301 Buckeye Rd #205, Atlanta, GA 30341, USA
• Phone: (770) 939-5165
• Mobile Phone: +1 770-939-5165

The availability of both a primary phone line and a mobile number provides multiple ways to get in touch.

For residents of Georgia, Certified Roofing & Gutters has a local presence in Atlanta that offers convenience and potential for quick service. One customer’s experience demonstrates that the company is capable of delivering professional, punctual, and high-quality work with excellent communication. This suggests that for some projects and clients, the company is a suitable choice.

However, the provided negative review raises serious concerns that cannot be ignored. The allegations of poor workmanship, leading to major structural issues and the need for a full re-roof, are significant. The claims of extreme project delays and a complete breakdown in communication and accountability after the fact are also major red flags for any homeowner.

Ultimately, the suitability of Certified Roofing & Gutters for locals is dependent on their willingness to navigate these potential risks. While one person had a great experience, another's was so bad they felt compelled to leave a rare negative review and get legal counsel involved. For anyone in Georgia considering this company, it is strongly recommended to use this information as a starting point for rigorous due diligence. This should include checking their professional licenses, asking for multiple recent references from projects similar to your own, and ensuring a comprehensive contract is in place that details all aspects of the project, including a clear timeline and a plan for any unforeseen issues. Proceeding with caution and a commitment to independent oversight would be the most prudent course of action.

Certified Roofing & Gutters

3301 Buckeye Rd #205, Atlanta, GA 30341, USA