CJP Roofing Solutions

Introduction / Overview

For homeowners and property managers in California, a roofing project is a significant investment that requires careful consideration. The choice of a roofing contractor is paramount, as it affects not only the financial outlay but also the safety and structural integrity of the building. With numerous options available, locals often rely on a combination of online research, referrals, and direct communication to find a professional they can trust. In this context, CJP Roofing Solutions, located in Alhambra, CA, is one of the many businesses operating in the local market. This overview is designed to provide a factual and engaging account of the company based on a specific customer's experience, which sheds light on key aspects of their service. The goal is to help locals make an informed decision by presenting a candid view of the company's operations, focusing on the critical factors of communication, punctuality, and overall professionalism. A successful roofing project is built on a foundation of clear communication and reliable execution, and it is in these areas that a contractor's true value is revealed. The provided customer feedback details an experience that raises questions about the company's practices, particularly concerning scheduling, follow-up, and client interaction. This article will not only present the details of this experience but also frame it within the broader context of what locals should expect from a professional roofing contractor. While every business has its challenges, a consistent pattern of behavior is a key indicator of a company's reliability. This analysis will help potential clients understand the risks and considerations involved when engaging with a contractor like CJP Roofing Solutions, empowering them to look for a service provider that better aligns with their expectations for a stress-free and successful home improvement project.

The California roofing market is vast, and companies often compete on reputation, pricing, and customer service. For CJP Roofing Solutions, the provided customer review is a powerful piece of public data that offers a look behind the curtain. It tells a story of a client who was left frustrated and feeling disrespected due to a series of missed appointments and a significant lack of communication. These are the kinds of experiences that can inform a local's decision-making process more than a simple list of services. While one negative review does not represent the entire scope of a business's operations, it highlights potential red flags that prospective clients in the Alhambra area should be aware of. The article will structure the review's content into relevant sections, making it easy for readers to digest the information and understand the key takeaways. The conclusion will tie everything together, offering a final perspective on why a company with these reported issues may not be the most suitable choice for locals who value their time and seek a dependable, high-quality service provider.

Location and Accessibility

CJP Roofing Solutions is physically located at 712 N Garfield Ave, Alhambra, CA 91801, USA. This address places the business in a strategic position within the San Gabriel Valley, a key region of Los Angeles County. For residents of Alhambra and the surrounding cities, this location is a part of their local community. A physical business address offers a tangible point of contact, which many homeowners appreciate when dealing with contractors. It suggests a certain level of permanence and accountability. The accessibility of a contractor is often a factor in their ability to serve a client base efficiently. Being situated in a central area like Alhambra allows a company to potentially serve a wide range of communities, from Pasadena to Monterey Park and beyond. However, as the customer review indicates, a company's physical location does not always guarantee timely service or effective communication. A central location is only an advantage if the business uses it to effectively manage its schedule and respond to clients in a timely manner. The review provided a clear example of how a contractor's internal processes and customer management can undermine the benefits of a convenient location. While the address itself is public and easily found, the experience described by the customer serves as a reminder that accessibility is not just about geography but also about a company's operational reliability. For locals considering this company, knowing their address is the first step, but understanding their communication and scheduling habits, as highlighted in the feedback, is far more critical to a successful outcome.

Services Offered

• Roof Estimates and Assessments: Based on the customer's experience, CJP Roofing Solutions offers initial assessments of a roof and provides estimates for the necessary work. The review mentions that the roofer, Martin, was scheduled to come and assess the roof. This service is a standard part of the process for any professional roofing contractor.
• Roof Repair: Although the customer did not proceed with the service, the communication from Martin about a "FREE ROOF on the shingle part" and an offer to "repair" the tile suggests that the company provides repair services for both shingle and tile roofs. This is a common and necessary service offered by roofing companies to address leaks, damage, and general wear and tear.
• Roof Replacement: The text message from Martin, offering what he described as an "almost FREE ROOF on the shingle part," implies that the company performs full or partial roof replacements. This is a major service for homeowners whose roofs have reached the end of their lifespan or have sustained irreparable damage.

Features / Highlights

• Lack of Punctuality and Unreliable Scheduling: The most prominent feature, as described in the customer review, is the company's repeated failure to adhere to scheduled appointments. The roofer, Martin, missed two separate scheduled windows of time. Punctuality is a basic expectation for any service provider, and its absence is a significant red flag for potential clients.
• Poor Communication: The review highlights a severe lack of communication. Martin did not show up as promised, and when the customer tried to contact him via call and text, he did not reply. Instead, he reached out to the customer's husband, which further complicated the situation. This poor communication is a critical highlight that shows a disregard for the client's time and convenience.
• Unsolicited Contact and Unprofessional Behavior: The customer was contacted weeks after the last interaction with a text message that was described as "out of nowhere." The message was also poorly written and contained an offer that seemed suspicious, mentioning a "almost FREE ROOF." This kind of unsolicited and unprofessional communication is a major highlight, as it reflects a lack of organization and a questionable sales approach.
• Failure to Provide an Estimate: Despite the initial appointments, the company failed to provide the promised estimate. This is a fundamental part of the contractor-client relationship, and the failure to do so demonstrates a lack of follow-through and respect for the client's time. The customer noted that other roofers had no issue providing an estimate, which further emphasizes this point.
• Unprofessional Response to a Negative Review: Following the publication of the negative review, the roofer, Martin, allegedly contacted the customer's husband to complain about the review. This reaction, rather than an attempt to rectify the situation, is another key highlight that demonstrates a confrontational and defensive customer service approach.

Contact Information

Based on the provided information, the contact details for CJP Roofing Solutions are limited to a physical address. No phone numbers were included in the provided data. However, the customer review references a roofer named Martin who was in contact with them via phone and text. For locals seeking to engage with this business, it is important to be aware of the following address and to proceed with caution based on the publicly available feedback.

Address: 712 N Garfield Ave, Alhambra, CA 91801, USA

Conclusion: Why this place is suitable for locals

For locals in the California region, especially those in Alhambra, the process of selecting a roofing contractor requires a high degree of scrutiny. A company's suitability is often judged not just by the services it offers, but by its professionalism, reliability, and communication skills. Based on the provided customer review, CJP Roofing Solutions' suitability for locals is highly questionable. The detailed account of repeated missed appointments, a significant lack of communication, and unprofessional behavior are all major red flags that homeowners should not ignore. In a market where there are numerous reputable contractors, a company that cannot even provide a timely estimate or keep a scheduled appointment is likely not a reliable partner for a major home project. The customer’s experience, from the initial failed appointments to the strange and unprofessional text message, and the confrontational response to the review, paints a picture of a company with a chaotic and disrespectful approach to client relations. For Californians who value their time and money, and who want to ensure a stress-free and successful roofing project, the information provided strongly suggests that looking elsewhere for a contractor who prioritizes punctuality, clear communication, and professional conduct would be a much better option. The conclusion from the customer to "look elsewhere for a reliable roofer who values punctuality and communication" is a powerful piece of advice that potential clients should take to heart. A company that cannot handle the 'bare minimum' of the quoting process is unlikely to be trusted with the complexities of a roof installation or repair, which is why, based on this review, CJP Roofing Solutions may not be a suitable choice for locals seeking a dependable service provider.

CJP Roofing Solutions

712 N Garfield Ave, Alhambra, CA 91801, USA