Custom Roofing of South Carolina, Inc.

When a South Carolina home or business needs a new roof, or a significant repair, the search for a reliable and professional contractor begins. In Columbia, Custom Roofing of South Carolina, Inc. is a local business that has been serving the community, and like any company with a long history of work, it has a varied record of customer experiences. This article aims to provide a clear and balanced overview of the company, using factual information from real customer reviews to help locals make an informed decision. We will explore the positive aspects highlighted by some customers, as well as the serious concerns raised by others, to offer a comprehensive picture of what to expect from this contractor.

The importance of a trustworthy roofer in South Carolina cannot be overstated. The state's climate, with its intense heat, humidity, and frequent severe weather, puts a significant strain on roofs. A well-installed roof is a crucial investment, and a contractor's reputation is built on their ability to deliver durable, high-quality work and stand by that work. Custom Roofing of South Carolina, Inc. is a company that has received both high praise and severe criticism from its clients.

One review from a satisfied customer offers a glowing report: "Mr. Pool did a great job from the very first call. He showed up for the estimate when he said he would and completed the estimate thoroughly. They sent a proposal to me that afternoon and were quick and responsive to all my questions." The customer also praised the crew's efficiency and care, noting that they "made sure our yard was in better shape than they found it and they actually finished a day sooner than expected." This review highlights a very positive and professional experience, emphasizing quality work and customer-focused service from start to finish.

However, another review offers a starkly different account, detailing a long and frustrating experience with ongoing problems. The customer, a disabled veteran, reported multiple leaks after a roof replacement in 2015. "Each time I called Mr. Pool (3 times for leaks), he was Cavellier about the complainants," the review states. The customer alleges that the contractor only took the issues seriously after legal action was mentioned, and even after attempts at repair, new leaks appeared. The review concludes with a powerful expression of dissatisfaction, stating, "I am extremely dissatisfied with the work Custom Roofers did, and definitely do not recommend them! 😡" This account raises serious questions about the long-term durability of the work and the company's responsiveness to post-installation issues, which is a critical part of any roofing warranty.

Custom Roofing of South Carolina, Inc. is located at 108 Bombay Dr, Columbia, SC 29209, USA. This address provides a local presence in the Columbia area, making them accessible to residents and businesses in the city and surrounding communities. For many customers, choosing a local contractor is a priority, as it suggests a vested interest in the community and the ability to respond quickly to service calls. The local accessibility can be a key factor in a customer's decision-making process. However, the provided reviews indicate that while the company is locally present, their responsiveness to customer complaints may not always be what a homeowner expects, particularly when issues arise after the project is initially completed.

Based on publicly available information, Custom Roofing of South Carolina, Inc. offers a variety of services to its clients.

• Residential and Commercial Roofing: They provide a range of roofing solutions for both residential and commercial properties.
• Roof Replacement: As mentioned in the reviews, they perform full roof replacements.
• Roof Repair: The company offers services to repair leaks and other roof issues.
• Sheet Metal Fabrication: Public data suggests they have expertise in custom sheet metal fabrication, which can be a valuable service for commercial properties or custom architectural needs.
• Gutter Installation: Some reviews mention the installation of gutters, indicating they may offer comprehensive exterior solutions.

Based on the provided customer reviews and public data, Custom Roofing of South Carolina, Inc. has a number of features and highlights, though they are presented with a balanced view to reflect the full range of customer experiences.

• Professionalism and Efficiency: One customer had a very positive experience with the initial process, praising the contractor for being prompt, thorough, and responsive. The crew was also noted for being efficient, finishing ahead of schedule.
• Attention to Property: The same positive review highlighted the crew's careful work, noting that they were "careful to protect our landscaping and outdoor furniture" and that the yard was left "in better shape than they found it."
• Responsiveness to Initial Inquiries: The positive review from a new customer highlights a quick response time for the estimate and proposal, indicating a strong front-end process.
• Alleged Poor Post-Installation Follow-up: A negative review details a significant issue with the company's responsiveness to leaks that occurred after the new roof was installed. The customer alleged that the company was "Cavellier" about the complaints and that the problems persisted.
• Alleged Lack of Durability: One customer's experience with new leaks appearing after a new roof was installed raises concerns about the quality of the long-term craftsmanship, particularly around specialized areas like skylights and vents.

For those in the Columbia area seeking to contact the company, the details are as follows:

Address: 108 Bombay Dr, Columbia, SC 29209, USA
Phone: (803) 783-3033
Mobile Phone: +1 803-783-3033

The availability of both a standard and a mobile phone number provides options for clients to get in touch.

In conclusion, Custom Roofing of South Carolina, Inc. presents a mixed record based on the available public data. For locals in the Columbia region, this company may be an option, but it is one that requires careful consideration. The positive reviews praise the company for its efficiency, professionalism, and initial quality of work, highlighting a positive customer experience. However, the negative reviews, particularly the one detailing persistent leaks and a lack of responsiveness, should serve as a significant point of caution. For a homeowner, a roof is a long-term investment, and the assurance of a contractor who will stand by their work and address issues promptly is as important as the initial installation. It is highly recommended that potential customers thoroughly vet this company, ask for multiple references, and inquire about their warranty and post-installation service policies to ensure they have a full understanding of the potential risks and benefits.

Custom Roofing of South Carolina, Inc.

108 Bombay Dr, Columbia, SC 29209, USA