DBS Roofing

For residents and businesses in Northern Virginia, a sturdy and reliable roof is essential to protect against the region's diverse weather patterns. When selecting a roofing contractor, it's crucial to find a company that is not only skilled in their craft but also committed to clear communication and excellent customer service. DBS Roofing, located in Lorton, Virginia, is a company that has a presence in the local market and a varied reputation that requires careful consideration. With a wide range of services and a history of working on both residential and commercial projects, they are an option for those in the market for a contractor. However, a closer look at public feedback reveals a mixed bag of experiences, which is important for any potential client to be aware of. This article will provide a factual and informative overview of DBS Roofing, exploring their location, the services they offer, and the key points to consider from customer testimonials.

The reviews for DBS Roofing present a complex and sometimes conflicting picture of the company's customer service and communication. One review, filled with frustration, recounts a homeowner's attempt to get information about a previous roofing job on their new house. The customer reports being repeatedly stonewalled and facing significant delays, ultimately being told, "that's not our problem" and "why don't you find another roofer." This reviewer's experience points to a serious breakdown in communication and a lack of willingness to assist a new homeowner with a roof they had previously worked on. This is a significant red flag for anyone who values post-service support. However, another review offers a completely different perspective, praising the company for being "on time every day" and highlighting the team, including Jose, Buster, Leo, and Angel Sosa, as "respectful, polite and honest workers." This customer was highly satisfied with the final result, noting that the job was done "RIGHT" and that they now consider the team members to be friends. The positive review also mentions a good job of minimizing damage to plants and excellent cleanup, which are key aspects of a professional roofing job. The contrast between these two reviews is stark and highlights the importance of due diligence for anyone considering DBS Roofing.

DBS Roofing is located at 7964 Conell Ct Unit R, Lorton, VA 22079, USA. This location in Lorton places the company in a strategic position to serve the Northern Virginia and Washington D.C. metropolitan areas. Lorton's proximity to major highways allows for efficient access to job sites in surrounding communities, including Springfield, Alexandria, Fairfax, and Woodbridge. For local residents, having a contractor based within their immediate region can be a significant advantage, as it often translates to quicker response times for both routine appointments and urgent repairs. The physical address serves as a central hub for their operations, and their accessibility is a key part of their business model.

The accessibility of DBS Roofing is beneficial for those in the community who prefer to work with a local contractor. A local presence can often mean a better understanding of the specific weather-related challenges, building codes, and architectural styles prevalent in the area. This local knowledge is invaluable for ensuring a project is completed to the highest standards. However, as the reviews show, proximity alone does not guarantee a positive experience. While one homeowner praised the team's punctuality and friendliness, another was left feeling neglected and frustrated. This mixed feedback means that while the company's location is a point of convenience, potential clients should weigh this against their broader reputation for customer service and communication. When choosing a contractor, it is always a good idea to prioritize not just their location, but also their consistent track record of professional and helpful client interactions.

DBS Roofing offers a comprehensive range of services for both residential and commercial clients. Their expertise appears to be particularly strong in certain areas, but their overall offerings are extensive.

• Residential and Commercial Roofing: They handle a wide variety of roofing projects, from full replacements to new installations for both homes and businesses. The reviews indicate they work with metal roofing, which is known for its durability, as well as flat roofs.

• Flat Roof Specialists: One review specifically mentions their work on "flat roofs," and other public data confirms their expertise with systems like EPDM, TPO, and modified bitumen, which are common in commercial and some residential flat roofing applications. This specialization is a key service offering.

• Metal Roofing: A customer review highlights their work with metal roofing, a premium option known for its long lifespan. This indicates they are equipped to handle specialized projects that go beyond traditional asphalt shingles.

• Roof Repair: The company offers a variety of repair services, including emergency roof repair for leaks and storm damage. However, the one negative review casts some doubt on the level of support a client might receive for a repair, especially if the work was completed for a previous owner.

• General Exterior Work: The company website and other public data show they also handle services like gutters, downspouts, siding, and fascia. This means they can be a full-service partner for many home exterior projects.

• Cleanup: A positive review specifically mentions a "good job cleaning up afterwards," which is a key part of any professional roofing job and a service they appear to prioritize on some projects.

While their service offerings are broad and impressive, the varied customer experiences suggest that the quality of service delivery may be inconsistent, a crucial detail for anyone hiring a contractor.

The key features and highlights of DBS Roofing are a blend of their professional capabilities and their customer service challenges.

• Specialization and Expertise: The company has a clear specialization in flat and metal roofing systems, with an impressive background and a history of working on a variety of projects. Their team, as one review notes, "took their time and did the job RIGHT," demonstrating a commitment to high-quality workmanship on some projects.

• Friendly and Punctual Team: One review praised the team for being "on time every day" and for their respectful and friendly attitude, with specific mention of team members like Jose and Buster. This suggests that when the customer experience is positive, it is very positive and personable.

• Poor Customer Service and Communication: The negative review, however, stands out as a major highlight. The complete lack of assistance for a new homeowner, the unhelpful attitude of staff, and the refusal to provide basic information about past work are significant issues. The response "why don’t you find another roofer" is a major red flag that indicates a potential lack of care for their reputation and customer satisfaction.

• Cleanup and Property Care: The positive mention of good cleanup and minimized damage to plants is a highlight that shows they are capable of being considerate of a client's property.

• Inconsistency in Service: The most significant feature is the inconsistency. While some customers experience excellent service, others report the opposite. This suggests that a client's experience may vary depending on the specific circumstances of their project.

For potential clients in Virginia, these varied features are crucial to consider when making a hiring decision. It is important to weigh the possibility of receiving high-quality work against the risk of poor communication and customer service.

To get in touch with DBS Roofing, you can use the following contact information:

Address: 7964 Conell Ct Unit R, Lorton, VA 22079, USA

Phone: (703) 455-7663

Mobile Phone: +1 703-455-7663

For residents and business owners in Lorton and the broader Northern Virginia region, DBS Roofing presents a unique challenge for those seeking a contractor. Their suitability for locals is complex and requires careful consideration of their public reputation. On one hand, they have a clear capacity for high-quality, specialized work, particularly with flat and metal roofs, as evidenced by a glowing review that praises their skilled and professional team. A customer was so satisfied with their work that they now consider the team friends, a testament to their potential for excellent customer relationships. This suggests that for some projects, they can deliver exceptional results.

However, the company's suitability is significantly undermined by the negative feedback, which points to a potential for poor communication and a lack of post-service support. The review from a new homeowner, who was met with unhelpful and frustrating responses, is a serious concern. It raises questions about the consistency of their customer care and their commitment to standing by their work, even when a home changes hands. Therefore, while DBS Roofing's local presence and technical expertise are appealing, any potential client in Virginia should proceed with caution. It is highly recommended that you seek multiple references, ask detailed questions about their customer service policies, and get everything in writing to ensure a smooth and satisfactory experience. They may be the right choice for some projects, but the risk of a negative experience is a factor that must be carefully considered.

DBS Roofing

7964 Conell Ct Unit R, Lorton, VA 22079, USA