EastWest Roofing

Hello, fellow Hoosiers. When it comes to protecting your home, the exterior is your first and most important defense against Indiana's often-harsh weather. From unexpected ice dams in the cold winter months to damaging hail storms in the summer, your roof and gutters face a constant barrage of challenges. Finding a reliable roofing contractor is a critical step in ensuring your home remains safe, secure, and well-maintained. The ideal company should not only be skilled in their craft but also responsive, professional, and committed to seeing a project through to completion.

EastWest Roofing, based in Indianapolis, Indiana, has been a presence in the local home exterior services market. Like any business, they have a reputation built on a variety of customer experiences. This article aims to provide a clear and factual overview of EastWest Roofing, based on available public information and customer reviews. We'll explore their location, the services they offer, and the key features highlighted by both positive and negative feedback. As one customer noted, their initial experience with Brent was "great," with him showing up to "assess the situation" within 24 hours. However, another, more detailed review outlines a frustrating experience with unresolved issues on a larger project, which included siding and gutters, a reminder that it's important to look at all aspects of a company's performance before making a decision.

The experience of working with a contractor can be a journey of highs and lows. The positive feedback for EastWest Roofing often centers on their quick response to emergency situations and their initial professionalism. For example, a homeowner dealing with a "nasty ice dam" was put at ease by Brent, who showed up promptly and explained their options. The customer was "happy with the outcome" of the roof repair. This positive experience highlights the company's capability to handle specific, smaller-scale roofing jobs effectively and with good communication from the outset.

However, it's equally important to consider a broader range of customer experiences, particularly those involving larger, more complex projects. A detailed review from a customer who had a full roof, siding, and gutter replacement job describes a more challenging process. While the initial work on the roof and gutters was done, and the company worked with their insurance to get as much covered as possible, the project was plagued by "issues" that required "several emails and phone calls" to fix. The same review outlines significant problems with the siding replacement and a list of damaged and missing items, such as exterior lights and security cameras, that remained unresolved. This customer's warning to "highly recommend avoiding" the company and their claim of being "only interested in selling jobs and then not following through" provides a stark contrast to the positive reviews and serves as a valuable data point for anyone researching a potential contractor.

This divergence in feedback is not uncommon in the service industry, and it underscores the importance of a comprehensive approach when choosing a contractor. The difference between a simple, small repair job and a large, multi-faceted project can reveal a company's strengths and weaknesses. A customer may be satisfied with a quick fix for a roof leak, but the long-term commitment required for a complete home exterior overhaul can be a different matter entirely. These contrasting views are a key piece of the puzzle for any local homeowner looking to make an informed decision.

### Location and Accessibility

EastWest Roofing is located at 4231 W 96th St, Indianapolis, IN 46268, USA. This location places them in a strategic position to serve a large part of Central Indiana. Being situated in Indianapolis, they are easily accessible to homeowners in the city itself and surrounding communities like Zionsville, Carmel, and Fishers. Their presence in a major metropolitan area allows them to respond to a high volume of requests and address the roofing needs of a wide client base. For local residents, this proximity can be a convenience, particularly in the event of an emergency.

However, the central location also means they have a large service area, and the ability to maintain consistent service quality across all jobs, both large and small, is a factor to consider. When a contractor serves a vast region, managing logistics and follow-up work can sometimes be a challenge. For potential clients, it's a good idea to inquire about their process for handling punch list items and warranties, as this seems to be a point of concern in some of the customer feedback. Their physical address serves as a marker of their local operation, and for many in the Indianapolis area, having a contractor that is part of the local community is an important factor in their decision-making process.

### Services Offered

EastWest Roofing provides a range of home exterior services, focusing on protecting your property from the elements. Their expertise covers key areas of home maintenance and restoration.

• Roof Repair: The company is experienced in diagnosing and fixing roof issues, from minor leaks to more complex problems like ice dams. Their quick response to emergency situations is highlighted in a positive review, showing their capability in this area.

• Roof and Siding Replacement: EastWest Roofing handles complete roof replacements, often working with homeowners' insurance companies to get the cost covered. They also offer siding replacement, although customer reviews suggest a need for careful follow-up on these projects.

• Gutter Installation: As part of their comprehensive exterior services, they install new gutters, which are crucial for directing water away from a home's foundation. It is worth noting, however, that one customer reported issues with improper sloping and a lack of follow-up on a gutter repair.

• Insurance Claims Assistance: One of their key services is working with insurance companies, with a team member named Jamie and Jason mentioned for helping a customer get as much covered as possible. This support can be a significant benefit for homeowners dealing with storm damage.

### Features and Highlights

The reviews for EastWest Roofing reveal a set of mixed but important features that potential customers should be aware of.

• Quick Response for Emergencies: A positive highlight is the quick response time of Brent, the owner, who assessed an ice dam issue within 24 hours. This shows the company's ability to act fast in urgent situations.

• Assistance with Insurance Claims: The company appears to have a good process for assisting homeowners with insurance claims, with team members working to get as much coverage as possible. This is a valuable service for anyone dealing with storm-related damage.

• Challenges with Project Completion: A major concern raised in a detailed review is the difficulty in getting "punch list items" completed, particularly on larger projects. This customer's experience suggests potential issues with project management and follow-through after the final invoice has been paid.

• Potential for Inconsistent Work Quality: The same review highlighted issues with vinyl siding bubbling out, improper gutter slope, and damage to other parts of the home, which were not addressed. This indicates a potential for inconsistent quality and a lack of accountability in some aspects of a project.

### Contact Information

If you are considering EastWest Roofing for your project, you can contact them using the following information:

Address: 4231 W 96th St, Indianapolis, IN 46268, USA

Phone: (317) 900-2221

### Conclusion: Why This Place is Suitable for Locals

For residents of Indianapolis and the surrounding communities, EastWest Roofing presents a local option for a variety of home exterior services. The suitability of the company for a particular job seems to depend heavily on the nature and scope of the work. For smaller, more straightforward repairs, such as an ice dam or a specific roof leak, the company has a positive track record of being responsive and delivering a satisfactory outcome. Their ability to quickly assess a situation and put a homeowner at ease is a definite strength.

However, for larger, more complex projects involving multiple components like a full roof, siding, and gutter replacement, potential customers should be mindful of the reported challenges with project completion and follow-through. The detailed negative review serves as a cautionary tale about the importance of clear contracts, establishing a process for handling punch list items, and ensuring all work is completed to your satisfaction before making a final payment. When choosing EastWest Roofing, a local homeowner would be wise to have a detailed plan for communication and project closeout, particularly for multi-faceted jobs. Ultimately, they are a local business with a history of both positive and negative customer feedback, and a careful, informed approach is recommended.

EastWest Roofing

4231 W 96th St, Indianapolis, IN 46268, USA