Five Star Commercial Roofing Systems

For businesses and commercial property owners across Indiana, the integrity of their roofing system is critical to protecting their assets, operations, and investments. Given Indiana's diverse climate, which ranges from severe winter weather to intense summer storms, commercial roofs face significant challenges. When seeking a reliable commercial roofing contractor, businesses prioritize durability, effective long-term solutions, and dependable service. Five Star Commercial Roofing Systems, based in Hartford City, Indiana, focuses on providing specialized commercial roofing solutions for properties throughout the state.

Five Star Commercial Roofing Systems aims to provide comprehensive roofing systems designed for commercial applications, often emphasizing durable and warranted solutions. While the goal is to offer high-quality service, it is important for potential clients to consider all aspects of past customer experiences when making a decision. One detailed review from a commercial client highlights significant challenges with a $28,000 flat roof system, despite a 20-year warranty. The customer reported multiple recurring leaks in the same areas, leading to ceiling tile damage and water pooling in their showroom, even after previous repair attempts. The review also notes issues with billing for repairs that were previously reported and within a perceived warranty period for labor, along with persistent sales calls.

Specifically, the customer stated: "We paid $28,000 on their best recommended roofing system on our 11000ft² flat roof. A roof system with a 20 year warranty. Right away we noticed a few leaks and we were assured that was 'normal' and they'd send a crew to address the issues. Months later we noticed more leaking in one of the exact same areas as our initial complaint around a roof drain as well as another leak. This roof leak damaged our ceiling tiles for the 2nd time and was pooling water in our showroom. We called them and they sent a crew and said the leak was repaired. Months later during a heavy rain the exact same place let go again. After the next heavy rain it leaked again. We contacted them about this. We submitted a repair request to Elizabeth, who sent us a work authorization. We made notes on the work authorization that this was a leak that was previously addressed 3 times. We then got a accounts payable request from Kristy. She requested we pay $500 (without even having a crew or rep to see the job) Labor because we were 5 years into our warranty and Labor was no longer covered. WE HADN'T EVEN RECIEVED AN INVOICE! We were already passed on to Accounts Receivables!!! Kristy insisted that when I called to resolve this issue that I was rude to her on the phone and that I kept cutting her off. She said that we went 15 months without a problem and that shows the roof system is working. Billing me $500 for nothing, and arguing that they're not responsible for a leak that has been addressed 3x and is still leaking in a $28,000 roof system with a 20 year warranty is not good business. Oh, and they call here constantly trying to sell us a roof. Every time I remind them we just got one and to take us off their list. Recently Nik sent us an email with a link to leave them a google review. So, here it is. I welcome 5 start management to contact us to see if there's a way to resolve this issue and we'll be happy to change this review."

This detailed account underscores the critical importance of clarifying warranty terms, especially concerning labor and specific types of recurring issues, before engaging in commercial roofing projects. It also highlights the need for consistent and effective communication from a contractor, particularly when addressing ongoing problems. For Indiana businesses considering significant roofing investments, understanding how a contractor handles warranty claims, recurring issues, and client communication post-installation is paramount.

Five Star Commercial Roofing Systems, as a commercial roofing specialist, likely focuses on the durable and long-term protection required by business facilities. This article aims to provide factual information based on publicly available data, allowing Indiana businesses to gain a foundational understanding of the company's services and to prompt specific questions they might have when considering them for a commercial roofing project.

Location and Accessibility

Five Star Commercial Roofing Systems is located at 1144 S State Rd 3, Hartford City, IN 47348, USA. This strategic location in Hartford City places them within a reachable distance for commercial clients across a significant portion of Central and Eastern Indiana. Being situated on a state road, their facility is relatively accessible for commercial vehicles and for potential clients visiting for consultations.

Hartford City serves as a central point, allowing Five Star Commercial Roofing Systems to deploy their specialized crews to various commercial and industrial sites across the region. For businesses in Muncie, Anderson, Marion, Richmond, Fort Wayne, Indianapolis, and other surrounding areas, their presence in Hartford City means they are geographically positioned to serve a broad Indiana commercial market. This local presence can be beneficial for understanding regional building codes and the specific structural and climatic demands placed on commercial and industrial roofs throughout Indiana.

Services Offered

• Commercial Roofing Systems: Five Star Commercial Roofing Systems specializes in providing and installing commercial roofing systems. This would typically include flat roof installations and other low-slope solutions commonly found on industrial and commercial buildings.
• Flat Roof Solutions: Given the commonality of flat roofs on commercial properties, they would focus on materials and techniques suited for these expansive surfaces. This likely includes various membrane systems such as TPO (Thermoplastic Olefin), EPDM (Ethylene Propylene Diene Monomer), or PVC, known for their durability and energy efficiency.
• Roof Repair and Maintenance: The company, as a commercial roofing contractor, would offer repair services for commercial roofs to address leaks, punctures, storm damage, and general wear. They would also likely provide maintenance programs to extend the life of commercial roofing systems and identify issues early.
• Warranty-Backed Systems: The provided information indicates they offer roofing systems with warranties, such as a "20-year warranty." While the specifics of what a warranty covers (e.g., materials only, labor, specific types of leaks) should be thoroughly clarified with the company, this highlights their intent to provide long-term protected solutions.

Features / Highlights

• Commercial Roofing Specialization: Five Star Commercial Roofing Systems primarily focuses on commercial properties, indicating specialized knowledge and experience in the unique demands of large-scale, low-slope, and industrial roofing systems, which differ significantly from residential steep-slope roofs.
• Warranty Offerings: The company provides roofing systems with a long-term warranty (e.g., 20 years). This suggests a commitment to the durability and longevity of their installed systems, though clients should meticulously review the specific terms and conditions of any warranty offered, particularly regarding labor, repair procedures, and exclusions for recurring issues.
• Focus on Durable Systems: The investment mentioned by a customer in their "best recommended roofing system" implies that Five Star Commercial Roofing Systems aims to install high-quality, robust solutions designed for long-term performance.
• Customer Contact: The presence of specific individuals like Elizabeth (for repair requests) and Kristy (for accounts payable) suggests a structured approach to customer service and financial management, although the effectiveness of this structure in resolving complex issues may vary.

Contact Information

Address: 1144 S State Rd 3, Hartford City, IN 47348, USA

Phone: (888) 288-8631

Mobile Phone: +1 888-288-8631

Conclusion: Why this place is suitable for locals

For businesses and commercial property owners across Indiana, particularly those located within the central and eastern parts of the state, Five Star Commercial Roofing Systems in Hartford City offers specialized services tailored to commercial roofing needs. Their suitability for locals is primarily based on their focused expertise in commercial systems and their geographic positioning within the state.

Firstly, their core specialization in commercial roofing is a significant advantage for Indiana businesses. Unlike general contractors who might handle both residential and commercial projects, Five Star Commercial Roofing Systems' dedicated focus suggests a deeper understanding of the unique complexities of large, flat, and low-slope roofing systems prevalent on commercial and industrial buildings. This includes knowledge of specialized materials like TPO, EPDM, and modified bitumen, which are essential for durable commercial applications. For Indiana's commercial properties, which are exposed to diverse weather patterns from severe winters to intense summer storms, having a specialist ensures that the roofing solution is engineered to withstand these specific regional demands.

Secondly, their location in Hartford City, Indiana, provides a central base from which they can serve a broad commercial market across the state. This accessibility is beneficial for businesses seeking contractors who are familiar with Indiana's commercial building codes and general commercial construction practices. A local presence can facilitate more efficient initial assessments and communication, which are crucial for large-scale commercial projects.

However, for Indiana businesses considering Five Star Commercial Roofing Systems, it is absolutely paramount to conduct thorough due diligence, especially concerning warranty terms and the resolution of potential issues. The detailed customer review highlights significant concerns regarding recurring leaks and perceived gaps in warranty coverage for labor on ongoing problems. This underscores the critical importance of:

• Explicitly clarifying all warranty terms in writing before signing any contract, paying close attention to what is covered (materials, labor), for how long, and under what conditions (e.g., for recurring vs. new leaks).
• Establishing clear communication protocols for addressing and documenting repair requests, especially for issues that persist after multiple attempts.
• Understanding the company's process for handling disputes or dissatisfaction with work, particularly concerning billing for warranty-related issues.
• Requesting references from similar commercial projects they have completed, and ideally, inspecting some of these roofs if possible.

While Five Star Commercial Roofing Systems aims to provide warranted commercial roofing solutions, the experiences shared by a commercial client indicate that businesses should engage with clear, written agreements and ensure all aspects of service and warranty are fully understood and agreed upon. For Indiana locals in the commercial sector, this means asking very specific questions and securing detailed documentation to ensure their significant investment in a commercial roof is adequately protected and serviced over its lifetime.

Five Star Commercial Roofing Systems

1144 S State Rd 3, Hartford City, IN 47348, USA