Harden's Improvements: A Local Perspective on a Kingston, PA Contractor

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Harden's Improvements Introduce

Introduction: A Look at Harden's Improvements in Kingston, PA

For homeowners in Pennsylvania, selecting a roofing contractor is a decision that requires careful consideration. The integrity of a home's roof is paramount, and finding a company that is not only skilled but also reliable and transparent is essential. Harden's Improvements, based in Kingston, PA, has been a name in the local home improvement market, with a history of providing services to the community. This overview aims to provide factual information about the company's location and services, while also incorporating perspectives from real customer feedback to offer a comprehensive look at what locals can expect. It is important for residents to have all available information to make the best choice for their specific needs, especially when dealing with critical home repairs. The goal is to present a balanced view, helping potential clients understand the company's background and the experiences of past customers, which can be invaluable in the decision-making process. By providing this information, homeowners can approach their next project with a greater understanding of the local options available to them, ensuring they find a contractor that aligns with their expectations for quality, price, and professionalism.

Location and Accessibility for Pennsylvania Residents

Harden's Improvements is located to serve the Kingston, PA area and surrounding communities. Their physical address is 119 Cooper St, Kingston, PA 18704, USA. This central location places them within a convenient distance for residents in Kingston and neighboring towns. For those in Wilkes-Barre, Wyoming, and other parts of Luzerne County, the office is easily accessible. A contractor's local presence can be an important factor for homeowners, as it often suggests a familiarity with regional building codes, common architectural styles, and the specific weather-related challenges of Northeastern Pennsylvania. This local proximity can also be a benefit for scheduling in-person meetings, getting on-site estimates, and for a quicker response time in the case of emergency repairs. When considering a contractor, a local base of operations can provide a sense of stability and community connection. The accessibility of Harden's Improvements' location in Kingston allows them to serve their client base directly and remain a part of the local business community, which can be a key factor for residents who prefer to support local companies for their home improvement needs.

Services Offered by Harden's Improvements

Based on available information and customer feedback, Harden's Improvements has historically offered a range of services related to home exterior and maintenance. Their work appears to focus on key areas that are essential for protecting and maintaining a home.

Roof Repair: The company has been hired to address specific issues such as small leaks. They are equipped to handle targeted repairs to the roofing system to prevent further water damage.
Roof Replacement: Although the reviews provided focus on repairs, the nature of their business suggests they may also offer full roof replacement services, which is a common service for a roofing contractor.
Chimney Repair: One review mentions work related to a chimney, indicating that they handle issues that can arise with this part of a home's structure.
General Home Improvement: The company's name, "Harden's Improvements," suggests a broader scope of work beyond just roofing. This can include various exterior and interior home projects, though specific details are limited.
Emergency Services: A customer review mentions a leak, which often requires a quick response, suggesting the company has historically handled urgent repair needs for clients.

Features and Highlights as Seen from Customer Feedback

The provided customer reviews offer specific insights into the experiences people have had with Harden's Improvements. These highlights, both positive and negative, are crucial for a potential client's decision-making process.

Pricing and Transparency: A customer's account highlights a significant discrepancy between the quoted price for materials and their actual cost, leading to a perception of a high markup. The customer felt the price was not commensurate with the time spent on the job.
Communication and Professionalism: One review describes a negative experience with communication, mentioning that the company failed to show up for a scheduled appointment or provide a cancellation notice. Another review details a confrontational call with a company representative, where the tone was described as "spiteful and not professional."
Timeliness and Efficiency: A customer notes that a small repair was completed in 15 minutes, while another's leak was not addressed in a timely manner. The experience of getting a repair done quickly seems to be inconsistent, with a significant delay mentioned in another review.
Warranty: One review mentions that a 5-year warranty was offered for materials and labor for a repair job. This can be a significant feature for homeowners looking for assurance in the quality of work.
Customer Relationship History: One customer mentions a long history of dealing with the company, dating back to 2016, which suggests a past relationship of repeat business, though this relationship soured over time due to new issues and communication problems.

Contact Information

For those interested in contacting Harden's Improvements for their roofing or home improvement needs, the following information is available:

Address: 119 Cooper St, Kingston, PA 18704, USA

Phone: (570) 288-6709

Conclusion: Why This Place May or May Not Be Suitable for Locals

For residents of Kingston, PA, and the surrounding areas, choosing a contractor requires weighing various factors, and customer experiences are a key part of that evaluation. Harden's Improvements has a history in the local community, but the provided customer reviews reveal a mix of experiences that potential clients should consider carefully. While one review mentions a quick repair and a warranty, another details significant concerns regarding pricing transparency and communication, with a perceived high markup on materials and a lack of responsiveness. A second review further highlights issues with timeliness and professional conduct, noting a breakdown in a long-standing customer relationship. These accounts suggest that while the company has been active in the area for a number of years, the level of service and customer satisfaction may not be consistent. For locals who prioritize clear communication, fair pricing, and a guarantee of prompt, professional service, the provided feedback raises important questions. The experiences shared by past customers, detailing feelings of being "very disappointed" and finding the conduct "not professional," are critical pieces of information. Therefore, locals are advised to proceed with caution, conduct thorough due diligence, and potentially seek out multiple estimates from a variety of contractors before making a final decision for their home improvement projects.

Harden's Improvements Location

Harden's Improvements

Pennsylvania Luzerne County Kingston Cooper Street

119 Cooper St, Kingston, PA 18704, USA

Harden's Improvements Reviews

An average rating of ★2.6 from 5 user reviews.★ 5★ 4★ 3★ 2★ 1

Dishonest, price gauging. Aug 1, 2022 Clint Harden looked at my roof to repair a small leak in corner of sunporch. After 5 minutes he said he could fix it but the materials would be the most costly. He gave me a price of $800 which included materials and about 2 hours labor. He and 2 workers arrived the next day. After 15 minutes they were done and removing the ladder. They took half of the roll of tape back to the truck. I asked if that was the balance of the 50 foot roll and he said yes, but I was only being charged for half or 25 feet. He told me materials cost about $370. I then complained that would mean over $400 for 15 minutes work by 3 people was extreme and ridiculously high. He stated that he had to get the materials, (2.6 miles), pay his employees, pay for insurance, etc. and I was getting a 5 year warranty for materials and labor. I reluctantly paid him. Two days later a scrap piece of the material blew down on my deck from the roof. I took it to the supply company he purchased it from and they informed me that a 50 foot roll would cost me $130 which included sales tax. 25 feet would be $65, which equates to a 580% markup on materials and also over $400 labor. I called and complained again to Clint and he stated that was the price we agreed to and would not consider any amount of a refund. I would never recommend this company to anyone. It is horrible that there are people who take advantage of others who believe what they are told by what you believe is a reputable company. Obviously they are not. Very disappointing.
Aug 13, 2022 · Kathy Tkaczyk
I was shocked? I have dealt with Jim Harden for years. In 2016 I paid him $4000 to repair the roofand 2018 $250 to do something. And we paid for another repair before 2016. The chimney came down and I called him right away. His wife answered and said she would tell him. I also spoke to both sons. And after a while a leak developed. I called them and no answer. I finally gave up and had someone else fix it.I called up to complain on Good Friday 2019 and Mrs. Harden picked up the line. I was in the middle of leaving a message. She picked up and said that it took 3 months to pay the last bill. What she didn’t realize was that the last bill accomplished nothing. The leak persisted and Mr. Harden said it is coming from inside the chimney. But we still paid the $250. If the leak was coming from inside the chimney what did I pay $250 for? After about 2 or 3 calls she complained about dog poop being in the yard. I was not aware of the issue but there was a new tenant living there. I am sure there was no dog poop. I also offered condolences that Mr. Harden had passed away in 2018. Then the topper was we were next on the list for Holy Saturday, but go find someone else. The problem I have is that if she could not handle the leak, she should have told me a month ago and I would have found someone else to fix the leak.I thought she was very spiteful and not professional. I found someone to fix the leak on Holy Saturday. I called and they had it fixed in 48 hours.When you have a leak you expect it to be fixed in a reasonable time. If not you should be told otherwise. If you want it done fast, call someone else. If you want answers call someone else.My opinionDr. Phil Taverna
Apr 30, 2019 · Phil Taverna
Very professional and affordable
Mar 23, 2019 · T.J. Evanchik
Nov 08, 2022 · artnuwa11
Dec 29, 2019 · Nee Nee