Home Genius Exteriors

For homeowners across South Carolina, especially within the dynamic Upstate region, the decision to undertake a major home improvement project like roof replacement is significant. Your roof serves as the primary defense for your home against the diverse climate, from intense sun to heavy storms, and ensuring its integrity is paramount. When considering a roofing contractor, South Carolinians typically seek clear communication, reliable workmanship, and a trustworthy experience. This article aims to provide an overview of Home Genius Exteriors, a roofing contractor operating in Greenville, SC, based on publicly available information and customer feedback, to help local users make informed decisions about their home exterior needs.

Home Genius Exteriors presents itself as a provider of comprehensive exterior solutions, including roofing and gutters. As with any service provider, experiences can vary, and it's important for local residents to understand the spectrum of customer feedback when considering a major investment like a new roof. One customer's detailed account highlighted significant concerns regarding sales tactics, project execution, and post-installation issues. This individual reported aggressive sales pressure, unfulfilled promises regarding materials and direct employees, and critical problems like damaged HVAC lines and improperly installed ridge vents. These issues led to considerable additional costs and a prolonged discovery of problems. In contrast, another customer expressed high satisfaction, praising the knowledge of their sales representative, Alex, and the positive communication and experience with the project manager, Matthew, and the crew. They highly recommended the company for roof replacement, emphasizing good customer service and an experienced team. This contrast in experiences underscores the importance of thorough due diligence for any homeowner in South Carolina considering major exterior work.

Home Genius Exteriors is located at 250 Commonwealth Dr Suite 101, Greenville, SC 29615, USA. This address positions them within the bustling Greenville area, making them accessible to a wide range of residents across Greenville County and the surrounding Upstate South Carolina region. Being situated in a prominent commercial area suggests their ability to serve a broad client base, from suburban homeowners to those in more urban settings. For locals in areas such as Simpsonville, Mauldin, Spartanburg, and Anderson, their Greenville office provides a central point of contact. This accessibility is a practical consideration for scheduling appointments, obtaining quotes, and discussing project details for roofing and exterior work on homes across South Carolina.

Based on the provided information, Home Genius Exteriors appears to offer services focused on improving the exterior and energy efficiency of homes. While a complete list is not exhaustively detailed, the reviews indicate the following areas of service:

• Roof Replacement: This is a primary service offered, as evidenced by both customer reviews detailing installations.
• Gutter Installation: The company installs new gutter systems as part of their exterior solutions. One review specifically mentioned KDI gutters as a subcontractor for this service.
• Attic Insulation (Quoting): While one customer initially sought a quote for attic insulation, the focus shifted to roofing. This suggests they may offer or at least assess insulation needs.
• Ridge Vent Installation: Part of their roofing service includes the installation of ridge vents, aimed at improving attic ventilation and potentially house cooling.
• Trim Replacement: Promises of new trim installation were made during sales discussions, indicating this is a service component they promote for exterior finishing.
• Plywood Replacement: As part of roof replacement, the replacement of damaged or rotted plywood is a crucial component that was discussed and expected by customers.

The features and highlights of Home Genius Exteriors, as perceived by different customers, present a mixed picture, highlighting areas of strength and areas that have led to significant concerns.

• Knowledgeable Sales Representatives: One customer praised Alex for being "very knowledgeable on the roof and what needs to be done," and found Marcus knowledgeable in initial discussions.
• Customer Service Team (Positive Experience): Briana and the customer service team were described as "very wonderful and helpful" by one satisfied client.
• Experienced Roofing Crews (Positive Experience): One review noted Matthew and his roofing crew as "very experienced," and praised their "great" customer service and communication during the job.
• Project Management (Mixed Experience): Matthew, the Project Manager, was lauded by one customer for good communication and managing an experienced crew. However, another customer reported significant issues with Matthew being remote, initial miscommunication, and later dismissal of their concerns about damages.
• Sales Aggressiveness (Concern): One customer found the sales experience "aggressive and uncomfortable," feeling pressured to make a decision and have their credit run.
• Subcontractor Use (Concern): A key point of contention was the use of separate LLCs for roofing and gutters, despite promises of a direct, in-house crew, which led to communication and accountability issues for one customer.
• Unfulfilled Promises (Concern): Promises of new plywood and all new trim were reportedly not fully delivered to one customer, leading to dissatisfaction.
• On-Site Crew Communication (Concern): A significant issue arose due to language barriers with the crew, hindering direct communication regarding critical repair needs for one customer.
• Quality Control Issues (Concern): Reports included attempts to cover rotted plywood, leaving large holes in plywood, incorrectly installed ridge vents that were later covered with tar, and nails driven through HVAC lines.
• Post-Installation Damage & Accountability (Concern): One customer incurred significant damages ($2900 for HVAC repair plus inspection fees) due to crew error, which the company allegedly disclaimed responsibility for based on a contract clause.
• Lack of Timely Follow-up/Resolution (Concern): Despite ongoing issues and damages, one customer reported receiving no reimbursement and continued to discover problems months after the project started.

To inquire about services from Home Genius Exteriors, residents of South Carolina can use the following contact information:

Address: 250 Commonwealth Dr Suite 101, Greenville, SC 29615, USA

Phone: (864) 732-4645

Mobile Phone: +1 864-732-4645

For South Carolina locals considering Home Genius Exteriors for their roofing and exterior needs, it is evident that experiences can differ significantly. While one customer had a very positive experience, praising the knowledge of staff, communication, and the crew's work, another detailed a series of severe problems from aggressive sales tactics to critical errors during installation that resulted in significant personal financial loss and ongoing issues. This contrast suggests that homeowners should proceed with thorough caution and undertake extensive due diligence. It is highly advisable for local South Carolina users to carefully read all contract terms, particularly those related to liability and subcontractors, and to maintain constant vigilance during the project. Documenting every step with photos, ensuring all promised materials are on-site and installed correctly, and verifying all repairs are complete before final payment are crucial steps. While the positive review highlights potential for good service, the detailed negative account underscores the critical importance of being an actively engaged consumer when dealing with any contractor, especially for a significant investment like roof replacement.

Home Genius Exteriors

250 Commonwealth Dr Suite 101, Greenville, SC 29615, USA