Joseph Rocco & Sons Roofing Co

For homeowners in Richboro and the surrounding communities of Pennsylvania, a well-maintained roof is a non-negotiable for protecting their most significant investment. The search for a reliable and trustworthy roofing contractor is a crucial step in this process. Joseph Rocco & Sons Roofing Co, based in Richboro, has been a part of the local business landscape, offering a range of roofing services to the community. This article aims to provide a clear and informative overview of the company, detailing its location, services, and key considerations for potential clients. By examining available public data and customer reviews, we can gain a factual understanding of the experiences of others, which is invaluable for making an informed decision. The information presented is designed to help local users learn more about this contractor and evaluate if they are the right fit for their specific home improvement needs.

The experience with Joseph Rocco & Sons Roofing Co, as reflected in customer reviews, presents a mixed and cautionary picture for potential clients. A key area of concern raised by multiple customers is related to responsiveness and the fulfillment of warranty agreements. One review from a church that had a new roof installed in 2009 for $8,000, with a 15-year warranty, details a frustrating history of persistent leaks. The customer claims to have called "15 to 20 times" for repairs, and while a coating was done in 2015, charging an additional $4,500, the leaking continued. The customer stated that despite promises from Mr. Rocco to call back and fix the problem, no follow-up occurred, and the issues were never fully resolved. A separate review echoes this concern about responsiveness. This customer hired the company for a repair, only to experience a leak during a thunderstorm just weeks later. They found it "extremely hard to get a hold of them initially." After the company finally sent someone to assess the leak, the customer was told they had to "pay extra money for the additional work." When they questioned this, the workers left without a word, and the company stopped answering their calls. These accounts highlight a significant gap between the promised service and the actual follow-through, particularly concerning warranties and the handling of new leaks after a job is completed.

Joseph Rocco & Sons Roofing Co is located at 99 Andrea Dr, Richboro, PA 18954, USA. This Richboro address places them in a prime position to serve Bucks County and the surrounding areas. A local presence can be a benefit for homeowners, as it often suggests a company with familiarity in the regional climate, architectural styles, and building codes. For local residents, having a contractor nearby can be convenient for initial consultations and for scheduling work. However, the location alone does not guarantee a high level of service. The customer reviews provided indicate that despite their local address, a number of clients have faced significant challenges with communication and responsiveness, which can negate the benefits of having a nearby contractor. For anyone considering Joseph Rocco & Sons Roofing Co, it is important to weigh the convenience of a local provider against the documented concerns regarding their customer service and follow-up practices.

Based on the provided customer feedback, Joseph Rocco & Sons Roofing Co appears to offer a core set of services focused on roofing, with mentions of repairs, replacements, and coatings. The information suggests they handle various types of roofing projects, from new installations to addressing long-standing problems.

Services Offered:

• Roof Installation and Replacement: A review mentions a new roof job done for a church, indicating that this is a service they provide. A new roof is a major investment, and clients are looking for a contractor who can deliver quality workmanship.
• Roof Repair: Another customer hired them specifically for a repair. This is a common need for homeowners, especially for issues like leaks that can cause significant damage if not addressed promptly. The reviews, however, raise questions about the effectiveness and follow-through of these repairs.
• Roof Coating: The review from the church mentions a roof coating performed in 2015. This type of service is often used to extend the life of a flat or low-slope roof.
• Warranty Services: The company is noted to have offered a 15-year warranty on a new roof. However, the provided reviews suggest that there have been significant issues with honoring the terms of this warranty and providing the promised follow-up and service.

The key features and highlights of Joseph Rocco & Sons Roofing Co, as gleaned from customer reviews, are more centered on what to be aware of rather than what to expect in terms of positive attributes. The testimonials paint a picture of a company with significant service gaps that prospective clients should consider carefully.

Features / Highlights:

• Issues with Warranty Fulfillment: The most significant highlight is the difficulty customers have faced in getting the company to honor their warranty. A customer's experience of a roof continuing to leak despite multiple calls and a promised 15-year warranty is a major red flag for anyone considering a long-term contract.
• Poor Communication: Both reviews point to a lack of professional communication. One customer was promised a return call that never came, and another found it "extremely hard to get a hold of them." This absence of clear and reliable communication can be a source of immense frustration and stress for homeowners.
• Lack of Follow-Through: A recurring issue is the company's apparent failure to follow through on promises to perform repairs. The review from the church mentioned that they don't believe the company ever came to fix the roof, despite numerous assurances.
• Disputed Pricing and Unforeseen Costs: A customer was told they had to pay "extra money for the additional work" after a recent repair failed. This suggests a lack of transparency in the initial assessment and a potential for unexpected costs, which is a significant concern for homeowners on a budget.
• Unprofessional Conduct: The behavior of the workers who left without saying anything after a pricing dispute, as noted in a review, is a serious sign of unprofessionalism. This type of conduct can leave a homeowner feeling helpless and disrespected.

For those who wish to contact Joseph Rocco & Sons Roofing Co, the available public information is as follows. However, based on the provided reviews, potential clients should consider their options carefully before reaching out.

Contact Information:

Address: 99 Andrea Dr, Richboro, PA 18954, USA

Phone: (215) 335-2334

In conclusion, for locals in the Pennsylvania region seeking a roofing contractor, a thorough and cautious approach is highly recommended. Based on the provided public reviews, Joseph Rocco & Sons Roofing Co has received extremely negative feedback regarding its service quality, communication, and commitment to honoring warranties. The accounts of persistent roof leaks after new installations, unfulfilled repair promises, and a lack of responsiveness are significant warning signs. While the company's local presence may seem convenient, the reported experiences suggest that this benefit is overshadowed by serious concerns about professionalism and reliability. It is critical for homeowners to do their due diligence, seek multiple quotes, and carefully vet any contractor they consider for a major home project. For anyone in the Richboro area, these reviews serve as a factual and important resource to inform their decision-making process, highlighting the importance of choosing a contractor with a strong and consistently positive reputation.

Joseph Rocco & Sons Roofing Co

99 Andrea Dr, Richboro, PA 18954, USA