Kline Associated Roofing Contractors, Inc.

When a homeowner in Maryland faces a leaking roof, the immediate need is to find a reliable contractor who can provide a fast, effective, and trustworthy solution. The unique weather challenges of the region, from heavy rains to ice and snow, make a sound roof a critical part of a home's defense. The decision of which company to hire can be the difference between a quick fix and a prolonged, stressful ordeal. The following information is based on public reviews and data regarding Kline Associated Roofing Contractors, Inc. to help local users in Maryland understand the experiences of their neighbors.

A key aspect of any professional service is the customer experience, and for a roofing contractor, this includes not only the quality of the work but also the communication and follow-up. Reviews of Kline Associated Roofing Contractors, Inc. highlight a concerning pattern in these areas. A customer who paid nearly $1,000 for a repair in May reported that the leak persisted and worsened by August. The core issue raised was a breakdown in communication and a lack of clear information from the company. The customer's experience included workers coming to the house without prior appointments and no follow-up calls to explain what, if any, work was done. This lack of transparency can be incredibly frustrating for a homeowner who has paid for a service and is relying on the company's expertise to protect their home.

The same review also points to a significant issue with customer service. The customer described an argumentative conversation with a receptionist who, despite the customer having video evidence, claimed the leak had moved and that they had waited too long to report it. This kind of interaction can erode trust and confidence in a company. The customer's feeling that they would be "much better off taking my business elsewhere" underscores the importance of respectful and helpful communication, particularly when a client is dealing with a stressful and costly home issue. The customer's statement, "great customer service breeds a thriving business," serves as a powerful reminder of this fundamental principle.

The reviews also suggest a disconnect between what was discussed with the owner and what the workers actually did. The customer reported that the company claimed to have only replaced a water shield and a few nails, a far cry from the expected fix for a persistent leak. This discrepancy and lack of communication from the workers on-site left the customer feeling misled and unheard. It highlights the importance of having a clear and documented scope of work that is agreed upon by both the contractor and the client, and for the on-site crew to provide updates on the work they are performing. Without this, a customer is left in the dark and cannot verify if the work they paid for was actually completed to their satisfaction.

For any homeowner in Maryland, a roofing company's ability to stand by its work and provide effective solutions is paramount. The review indicates that after the initial repair failed, a follow-up visit was scheduled without a proper appointment, and no information was provided afterward. This lack of a clear resolution and follow-up process is a major concern. When a roof continues to leak after a repair, the homeowner should expect a clear plan of action, not silence and an argumentative phone call. These issues with communication and accountability are critical for any local user to consider before choosing a contractor.

Kline Associated Roofing Contractors, Inc. is located at 350 E 1st St, Hagerstown, MD 21740, USA. Hagerstown is in Washington County, Maryland, a strategic location that allows a company to serve a broad area of Western Maryland. For local residents, a nearby contractor is often preferred for convenience and the assumption of local knowledge.

While the provided reviews do not offer details on the company's accessibility in terms of its physical location, they do provide insight into its operational accessibility. The customer's experience of a quick response for the initial repair and a follow-up visit within a week suggests that the company is capable of prompt dispatch. However, the lack of an appointment for the follow-up visit and the subsequent absence of communication after the visit are points of concern. This indicates that while the company may be able to respond physically, the process and communication surrounding those visits may not be consistent or reliable. For a local homeowner, this operational accessibility is just as important as the physical location of the business.

Based on the provided information, the services of Kline Associated Roofing Contractors, Inc. appear to include:

• Roof Repair:

  The company provides services for repairing leaking roofs. The review indicates they address issues such as water shields and nail pops.

• General Roofing Services:

  While the provided reviews are specific to a repair, the company's name suggests a focus on a full range of roofing services.

Based on the provided reviews, the following are highlighted as features or issues with the business:

• Communication Issues:

  A major concern is the lack of communication from the on-site workers and the absence of follow-up calls after a visit. This leaves the customer uninformed about the work being done.

• Poor Customer Service:

  The reviews highlight a negative customer service experience, with a receptionist who was argumentative and unhelpful, rather than focused on resolving the client's issue.

• Questionable Work Quality and Accountability:

  The customer's roof continued to leak after a repair, and the company's explanation of the work performed was inconsistent with the initial understanding. This raises questions about the quality of the work and the company's accountability.

• Lack of Appointment Scheduling:

  The company's practice of sending a crew to a property without a formal appointment is a key point of contention, as it can be inconvenient and unprofessional for the homeowner.

For those seeking to contact Kline Associated Roofing Contractors, Inc., the provided information is as follows.

Address: 350 E 1st St, Hagerstown, MD 21740, USA

Phone: (301) 791-2828

For local residents of Maryland, choosing a roofing contractor requires careful consideration of both the company's technical skills and their commitment to customer service. The reviews provided for Kline Associated Roofing Contractors, Inc. highlight significant red flags that any potential customer should be aware of, including poor communication, a lack of accountability for a failed repair, and an unprofessional customer service approach. While a local company might be convenient, these documented experiences suggest that the risks of a negative and unresolved experience are high. The sentiment expressed by the customer—that "great customer service breeds a thriving business"—is a crucial takeaway. For a homeowner facing a leaking roof, the peace of mind that comes from working with a company that is honest, communicative, and stands behind its work is invaluable. The information available suggests that this may not be the case with this company, and it would be wise for locals to carefully weigh these factors when making their decision and potentially consider other options with better-documented customer support.

Kline Associated Roofing Contractors, Inc.

350 E 1st St, Hagerstown, MD 21740, USA