Long Home

For homeowners in Middletown, Pennsylvania, and the surrounding areas, a home improvement project can be a significant undertaking, requiring careful consideration of the contractor you choose. The right company should not only provide a quality service but also a smooth and reliable customer experience from start to finish. Long Home is a contractor with a local presence, offering a range of services to residents in the region. This article aims to provide a clear and balanced overview of the company, using publicly available information and customer feedback, to assist local users in their decision-making process.

The importance of a well-maintained home exterior, particularly a sturdy roof, cannot be overstated in Pennsylvania’s climate. From severe storms to heavy snow, a home's defense against the elements must be robust. A good contractor should be able to provide durable solutions and stand by their work. Long Home, as seen in some customer feedback, has demonstrated a capacity for efficiency and thoroughness. One review highlights a project that was completed in a single day, from early morning to late evening, and praises the crew for their meticulous cleanup. The mention of management staff calling to "check on the progress to ensure that quality service was being performed" suggests a focus on project oversight and customer satisfaction. This positive feedback showcases a company that is capable of delivering fast, high-quality work with good communication.

However, it is crucial for potential customers to consider the full range of available feedback. A detailed, negative review provides an important counterpoint, highlighting significant issues with a project. This review mentions a series of problems, including improper installation that led to repeated leaks, communication failures, and an unsatisfactory resolution process. The customer's experience, which involved multiple service calls, further damage to the home, and an unhelpful response from a regional supervisor, points to a potential for inconsistent service and a challenging customer support experience. While every project is unique, this kind of feedback is valuable for prospective clients to understand the potential risks and to be proactive in their own project management and communication.

As a local business with a location at 301 Fulling Mill Rd, Middletown, PA, Long Home is accessible to residents throughout the central Pennsylvania region. Their central presence allows them to serve a wide geographic area, from Middletown to surrounding communities. For locals, this means that a contractor is physically present in the area, which can be a key factor when scheduling estimates or seeking a quick response to a service need. Their accessibility is a convenient feature for homeowners looking for a contractor who is not too far away and can be on-site promptly.

Based on publicly available information and customer reviews, Long Home offers a range of home exterior services.

• Roof Replacement: The company provides professional roof replacement services, as mentioned in customer feedback. This is a core service for many homeowners, and the company has been shown to complete these projects efficiently and within a reasonable timeframe. The quality of the installation and the materials used are critical aspects of this service.

• Gutter Services: The company also works with gutters and gutter guards, as one review mentions issues with a pre-existing gutter guard after a new roof installation. This indicates their involvement with the entire roof system, including drainage components, which is a crucial part of protecting a home from water damage.

• Home Exterior Projects: While the provided reviews focus on roofing and gutters, the company name "Long Home" suggests a broader range of home improvement services. This is a common practice for contractors who specialize in the exterior of a home, including siding, windows, and doors, making them a potential single point of contact for multiple projects.

• Leak Repair and Assessment: The company performs roof assessments and leak repairs, as demonstrated by their multiple visits to a customer's home to address recurring leaks. This is a vital service for homeowners dealing with storm damage or general wear and tear on their roofs.

Long Home has several features and highlights that are important for local users to consider.

• Efficiency and Speed: One of the positive highlights is the speed and efficiency with which they can complete a project. A full roof replacement being done in a single day is a significant benefit for homeowners who want to minimize disruption to their daily lives.

• Thorough Cleanup: A satisfied customer praised the crew for their "multiple" sweeps around the house to ensure everything was cleaned up. This attention to detail and respect for the customer's property is a major positive feature of their service.

• Project Oversight: The mention of management staff calling to "check on the progress" shows a system in place for quality control and customer communication, which is a desirable feature for any contracting company.

• Inconsistent Communication and Quality: A negative highlight is the potential for inconsistent service, as evidenced by a customer's experience with repeated leaks and miscommunication from the crew. This underscores the need for clear, documented communication and a detailed project agreement.

• Challenging Resolution Process: A review details a difficult and unsatisfactory resolution process when a project went wrong. The unhelpful response from a supervisor and the need to involve an attorney are serious red flags that prospective customers should be aware of. This suggests that while their service may be excellent in some cases, the process for resolving issues may be challenging.

To get in touch with Long Home for a consultation or service, you can use the following contact information:

Address: 301 Fulling Mill Rd Suite 200, Middletown, PA 17057, USA

Phone: (717) 616-2787

For residents of Middletown and the surrounding Pennsylvania region, Long Home is a local contractor offering a range of roofing and exterior home services. When considering them for a project, it is essential to take a balanced view of the available feedback. They have demonstrated an ability to perform efficient and thorough work, with a focus on project oversight and cleanup. However, there is also feedback suggesting a potential for quality control issues and a difficult resolution process. By conducting a thorough consultation, asking for detailed project agreements in writing, and communicating consistently with the company, locals can better ensure a positive outcome. Ultimately, Long Home is a company with a local presence that offers a variety of services, and a careful and proactive approach by the homeowner is key to a successful partnership.

Long Home

301 Fulling Mill Rd Suite 200, Middletown, PA 17057, USA