MHI Roofing WV

For homeowners and businesses across West Virginia, especially in the vibrant community of Morgantown, the roof is an undeniably crucial part of any property. It serves as the primary barrier against the state's diverse and often challenging weather, which can include heavy winter snows, ice, intense rain, and strong winds. A well-installed and meticulously maintained roof is essential for protecting your investment, enhancing energy efficiency, and ensuring the comfort and safety of those within. When it comes to addressing any roofing need, from minor repairs to complete replacements, selecting a knowledgeable and reliable local contractor is paramount. MHI Roofing WV, located in Morgantown, aims to provide these essential services to the community.

MHI Roofing WV positions itself as a provider of quality roofing services for both residential and commercial properties in the Morgantown area. Like many roofing contractors, they strive to deliver durable solutions that withstand West Virginia's climate. However, recent changes within the company structure, specifically an acquisition by a Michigan-based company, appear to have introduced some complexities that prospective clients should be aware of. While some initial interactions, such as those with sales representatives like Armand Rodriguez, have been described positively for their professionalism and clear estimates, other experiences have highlighted significant challenges in customer service, communication, and overall project management.

The importance of choosing a local contractor who is not only skilled but also consistently reliable in communication and follow-through cannot be overstated. Local presence often implies familiarity with regional building codes and the specific environmental stressors on roofs in West Virginia. While MHI Roofing WV maintains a local address, the reported issues with continuity of care and the cycling of agents suggest that the benefits typically associated with a local provider might be impacted by larger corporate restructuring.

This article aims to provide a balanced overview of MHI Roofing WV, detailing their location, the services they offer, highlighting both positive and recent challenging aspects based on public customer feedback, and ultimately, discussing why locals should consider these factors carefully when evaluating this company for their roofing needs in West Virginia.

Location and Accessibility

MHI Roofing WV is located at 1251 Canyon Rd Suite #4, Morgantown, WV 26508, USA. This address places them within the greater Morgantown area, making their services geographically accessible to residents and businesses throughout the city and its surrounding regions in Monongalia County and beyond. Morgantown, a key hub in West Virginia, is generally easy to navigate, and a location on Canyon Road typically offers good access. This local address suggests that MHI Roofing WV aims to provide services conveniently within the community. However, based on recent customer feedback, physical proximity does not always guarantee smooth communication or project management, especially if internal processes are undergoing significant changes. Potential clients should consider that while the company has a local address, the operational flow and customer experience might be influenced by factors beyond the immediate local office.

Services Offered

MHI Roofing WV generally offers a range of standard roofing services for both residential and commercial properties. Based on the nature of a typical roofing contractor in the region, and inferring from customer experiences, their services would likely include:

• Roof Replacement: This involves removing old roofing materials and installing a new roofing system. Positive feedback mentions new roofs looking fantastic and holding up well in harsh weather.

• Roof Repair: Addressing various issues such as leaks, damaged shingles, and other common wear and tear. One review specifically mentions a repair for a leaking vent boot.

• Roof Inspections and Estimates: Providing evaluations of roof condition and detailed estimates for proposed work. This process, as described by a positive review, can be professional and thorough.

• Shingle Roofing Installation: Given their market presence, asphalt shingle installation for residential properties would be a primary offering.

• Storm Damage Assessment: Assisting clients with assessing damage caused by severe weather events.

• Cleanup: Post-job site cleanup is an expected part of the service, although recent negative feedback indicates this can be inconsistent.

It is important to note that while these services are typically offered, the consistency and quality of their execution, particularly in terms of post-installation support and addressing deficiencies, appear to be variable according to recent customer experiences.

Features / Highlights

Based on available public information and customer reviews, MHI Roofing WV presents a mixed set of features and highlights that prospective clients should consider:

• Professional Initial Estimates: Some customers have experienced professional, knowledgeable, and pressure-free interactions during the estimation phase, with clear and fair bids provided.

• Efficient and Skilled Crews (in some cases): Positive feedback highlights efficient and highly skilled teams that are respectful of property and complete jobs promptly.

• Quality of New Roofs (initial assessment): Newly installed roofs have been described as looking fantastic and holding up well in harsh weather, suggesting good initial build quality in some instances.

• Challenges with Communication and Continuity of Care: A significant concern raised by a recent customer points to severe issues with customer service continuity, including being passed between multiple agents across different locations (Pittsburgh, Michigan, WV), unreturned voicemails (30-50 total), and a lack of record-keeping regarding site visits or previous communications.

• Inconsistent Worksite Cleanup: While some experiences mention a clean worksite, other detailed feedback describes significant issues with trash, nails (both loose on the ground and on the roof/gutters), cut underlayment, plastic stripping, and plywood chunks left behind after the initial installation.

• Quality Control and Repair Issues Post-Installation: There have been reports of multiple subsequent repair visits needed shortly after initial installation for issues like leaking vent boots, bubbling shingles due to improper ice/water shield installation, and incorrect ridge vent length/installation that did not meet GAF standards, potentially voiding warranties.

• Concerns Regarding Installation Conditions: A customer expressed significant concern over roof replacement being performed in mid-30s temperatures with misty precipitation and recent snow, raising questions about adherence to optimal installation conditions.

• Impact of New Ownership: The negative feedback explicitly attributes many of these service and continuity issues to the company being recently purchased by a firm in Michigan, indicating a potential disruption in established local processes and customer service standards.

Contact Information

To connect with MHI Roofing WV for your roofing needs, you can use the following contact details:

Address: 1251 Canyon Rd Suite #4, Morgantown, WV 26508, USA

Phone: (681) 228-0157

Mobile Phone: +1 681-228-0157

Prospective clients are advised to use these numbers for initial inquiries. However, based on recent customer experiences, it may be prudent to document all communications and follow up rigorously to ensure continuity, especially after initial estimates.

Conclusion: Why This Place is Suitable for Locals (with considerations)

For homeowners and businesses across West Virginia, particularly in the Morgantown area, MHI Roofing WV presents a company with a local presence and the capability to perform significant roofing projects. For some, the initial estimation process and the quality of the newly installed roof have been satisfactory, demonstrating that positive outcomes are possible. The positive feedback highlights professionalism and efficiency in the actual installation work in certain cases.

However, recent customer experiences reveal significant concerns that locals should weigh carefully. The reported severe breakdowns in communication, continuity of care, and post-installation quality control are critical factors. Issues such as unreturned calls, cycling through multiple agents, inconsistent cleanup, and multiple necessary repairs shortly after installation, some potentially impacting manufacturer warranties (as highlighted by GAF standards), point to potential operational challenges following the recent acquisition.

West Virginia's challenging climate demands a robust and properly installed roof, and the integrity of the installation process, including adherence to material guidelines and proper cleanup, is paramount. While MHI Roofing WV has the local address and offers standard roofing services, prospective clients in Morgantown and surrounding areas should approach with heightened awareness. It would be advisable to explicitly discuss post-installation support, warranty adherence, and internal communication protocols during the estimation phase. Requesting references for recently completed projects and understanding the full implications of the new ownership on day-to-day operations and customer service continuity would be prudent steps for any local considering MHI Roofing WV for their critical roofing needs.

MHI Roofing WV

1251 Canyon Rd Suite #4, Morgantown, WV 26508, USA