MTS Siding and Roofing LLC

In Massachusetts, a home’s roof and siding are its primary defenses against our challenging weather, from heavy winter snows to the severe rain and wind of coastal storms. When these critical components need repair or replacement, homeowners rely on local professionals to provide skilled and trustworthy service. MTS Siding and Roofing LLC, based in Spencer, is one such contractor serving the community. Like many businesses, they have a range of customer feedback, which provides a useful and balanced perspective for local homeowners to consider when making a decision. While some customers have praised the company's speed and pricing, other experiences have highlighted concerns about accountability and project management. It is important for anyone considering a contractor to look at all available information to ensure a good fit for their specific needs.

The reviews for MTS Siding and Roofing LLC present a mixed picture of customer experiences. On one hand, some customers have had very positive interactions, praising the team's professionalism and efficiency. One reviewer noted that the "crew is so professional, works so fast and cleaned my yard so well," and they highlighted "great price" and "great communication," concluding with a strong recommendation. This feedback points to a company that, in some cases, delivers on its promises of prompt and clean work at a fair price. This positive experience suggests that when a project goes smoothly, the crew's hard work and professionalism can leave a very positive impression on a homeowner. The emphasis on speed and thorough cleanup are particularly valuable qualities for a local contractor, as they minimize disruption to the homeowner’s daily life. A company that can perform work quickly and leave a tidy work site is often highly sought after in the community.

However, another review provides a starkly different perspective, highlighting serious concerns about accountability and workmanship. This customer detailed a situation involving alleged negligence, "internal water damage by MTS" after the crew reportedly removed flashing from an adjacent roof section. The reviewer expressed frustration over the company’s lack of accountability, stating they "do not like people that do not take any responsibility's for negligent workers." The review also raises issues with communication, describing a situation where the company allegedly tried to "get away with the hope that the elderly just don’t know better." The customer's detailed account, including a lack of permits and fall protection, suggests a need for potential clients to conduct their own due diligence and ensure all necessary protections and regulations are followed. The discrepancy between these reviews underscores the importance of a homeowner asking detailed questions, obtaining written contracts, and verifying permits before any work begins, especially for projects that involve a home's critical weatherproofing systems.

MTS Siding and Roofing LLC is located at 152 Paxton Rd, Spencer, MA 01562, USA. This local address in Spencer makes the company a convenient option for residents in the immediate area and surrounding towns. A local presence is often a significant factor for homeowners who prefer to work with contractors who are familiar with the community and can provide a more personal level of service. The central location allows the team to respond to inquiries and projects in a timely manner. However, as the contrasting reviews suggest, location and convenience should be weighed against a contractor's reputation for quality, accountability, and communication. A local company that is unable to resolve a customer's issues can be just as frustrating as a distant one. Therefore, for locals, it is crucial to ensure that the contractor's proximity is matched by a strong and consistent record of professional conduct and quality work, from every member of the team and on every job, large or small.

MTS Siding and Roofing LLC offers services that, as the name suggests, focus on two key areas of home exterior maintenance. Their expertise is in providing solutions for both roofing and siding needs. This dual specialization can be a convenience for homeowners looking to improve or repair multiple parts of their home's exterior at once. The services they offer are typical for a contractor in this field, aimed at protecting and enhancing the home's value and structural integrity. A homeowner interested in their services should be sure to get a detailed breakdown of the work to be performed, the materials to be used, and a clear understanding of the project's scope. This is particularly important given the mixed feedback, as a clear, written agreement can help prevent misunderstandings and provide a basis for accountability should any issues arise during or after the project.

• Siding Installation and Repair: As the name indicates, they provide services related to siding, which is a key component of a home's exterior protection.
• Roofing Services: This includes repair, replacement, and installation. One review mentions a "10x10 roof" project, suggesting they handle jobs of varying sizes.
• Home Exterior Improvement: By offering both siding and roofing, they provide a comprehensive approach to a home's exterior envelope.
• Cleanup: Positive feedback highlights their attention to cleaning the work area, which is a valuable aspect of professional service.
• Pricing: A customer noted "Great price," which suggests their cost-effectiveness may be a key selling point for some.

The features and highlights of MTS Siding and Roofing LLC, based on available public data, present a duality that prospective clients should carefully consider. On one hand, there is evidence of a professional, fast-working crew that delivers a tidy, cost-effective service. On the other hand, there are significant concerns about a lack of accountability, project management, and attention to detail that led to reported damages. These differing accounts highlight the importance of thorough vetting. A company that is great for a straightforward job might not be as reliable when an unexpected issue arises, which is precisely when a contractor's true character and commitment to their customers are revealed. Locals should look for a contractor with a consistent record of positive feedback across all types of projects and customer interactions.

• Fast and Efficient Work: Some customers have praised the crew for working quickly to complete projects in a timely manner.
• Thorough Cleanup: Positive feedback also mentions that the team does an excellent job of cleaning the work site after the job is finished.
• Competitive Pricing: The company has been noted for offering a "Great price," which can be a key factor for homeowners on a budget.
• Local Presence: Being based in Spencer, MA, makes them a local and accessible option for residents in the area.
• Mixed Reputation: The significant discrepancy in customer reviews means a homeowner should proceed with caution and verify all aspects of a project before committing.

To get in touch with MTS Siding and Roofing LLC, you can contact them using the following information. For any potential project, it is highly recommended to have a detailed conversation about the scope of work, project timeline, and all required permits and safety measures. Obtaining a written contract that outlines these details is a crucial step for protecting your interests as a homeowner.

Address: 152 Paxton Rd, Spencer, MA 01562, USA

Phone: (774) 772-6365

In conclusion, for residents of Massachusetts, particularly in the Spencer area, MTS Siding and Roofing LLC is a contractor with a mixed track record. While some local homeowners have had very positive experiences, praising their professionalism and competitive pricing, others have raised serious concerns about accountability and the quality of their work. This duality makes it essential for any potential customer to perform a thorough and careful evaluation before hiring them. As with any significant home project, it is recommended to get multiple bids, check references, and ensure that a comprehensive, written contract is in place. By doing so, locals can navigate their options effectively and make the best decision for their home, protecting their investment and their peace of mind.

MTS Siding and Roofing LLC

152 Paxton Rd, Spencer, MA 01562, USA