Polo International, Inc

Introduction / Overview

For condominium associations, property managers, and business owners in the Florida region, selecting a roofing contractor is a decision that has long-term implications for a building's safety, energy efficiency, and financial health. The intense sun, high humidity, and the ever-present threat of tropical storms and hurricanes mean that a roof must be more than just a cover; it must be a durable and resilient system. Polo International, Inc. is a Fort Lauderdale-based company that specializes in commercial roofing solutions, particularly advanced systems like Spray Polyurethane Foam (SPF) and silicone coatings. The company's focus is on providing innovative and cost-effective alternatives to traditional roof replacement. Their services are designed to address common Florida issues such as high energy costs and weather vulnerability by offering a seamless, insulating, and waterproof barrier. However, a review of public feedback reveals a significant contrast in customer experiences. One review praises the company's professionalism, cost-saving solutions, and the exceptional service provided by an individual named Marc, while another details a profoundly disappointing and unprofessional experience with a persistent leak, property damage, and rudeness from the same person. This dichotomy suggests that while the company offers specialized, high-tech roofing options that can be beneficial, the consistency of their service and customer care may be a point of concern for potential clients. This article will present a factual overview based on these varied accounts to help locals make a more informed decision.

Location and Accessibility

Polo International, Inc. is located at 1001 W Cypress Creek Rd #116, Fort Lauderdale, FL 33309, USA. This central location in Fort Lauderdale places the company in a key position to serve the South Florida market, from Pompano Beach to Miami-Dade County. Their presence in a major business hub is a testament to their established operation as a commercial roofing provider. The company's use of a toll-free number, (866) 975-2867, also enhances their accessibility, making it easy for condominium associations and property managers to reach out to them from a wider geographic area. However, the available reviews suggest that accessibility in terms of communication and responsiveness may be a significant challenge. While one customer from a condominium association praised a project manager named Marc for being "on top of it and took care of it right away," another customer from a different building noted that their experience with the same person was consistently "rude and disrespectful." This disparity indicates that while the company has a clear physical and digital presence, the quality of communication and customer service can vary dramatically, which is a critical factor for locals to consider when entrusting a major project to a contractor.

Services Offered

• Commercial Roofing: Polo International, Inc. is a specialist in commercial roofing, with a focus on large-scale projects for buildings, condominiums, and associations. They are experts in systems that are well-suited for flat and low-slope roofs, which are common on commercial properties in Florida.

• Spray Polyurethane Foam (SPF) Roofing: One of their core offerings is the application of Spray Polyurethane Foam roofing systems. This service is highlighted as a durable, seamless, and insulating solution that can reduce energy costs and resist hurricane-force winds, making it an ideal choice for the Florida climate. It can be applied over most existing roof materials, providing a significant advantage by often eliminating the need for a costly tear-off.

• Silicone Roof Coatings: The company also specializes in silicone roof coating systems. This is another innovative solution that can restore and extend the life of an existing roof. A silicone coating creates a continuous, seamless seal that protects against water, UV rays, and mildew, which is a particularly beneficial feature for humid Florida. This service is often a more affordable alternative to a full roof replacement.

• Roof Restoration and Maintenance: Rather than just offering new installations, Polo International focuses heavily on roof restoration. This process involves using their specialized coatings to rejuvenate an aging roof, which can save building owners a significant amount of money in the long run. The company's approach includes maintenance plans to ensure the longevity of their systems.

• Consultation and Bidding: Based on the reviews, the company engages in a bidding process, as one customer mentioned receiving bids from four different companies. This service is crucial for condominium associations and commercial entities that need to evaluate multiple options for a large project. The positive review noted that Polo's bid was "much higher" but that they did not "nickel and dime" on the project's cost, which is a key differentiator in a competitive market.

• Post-Installation Support: Public feedback indicates that post-installation support is a key service they provide, although the quality of this support is inconsistent. One review praised the quick and no-cost resolution of "minor issues," while another described a persistent leak and property damage that remained unresolved after three visits and a water test that flooded the apartment.

Features / Highlights

• Specialized Roofing Systems: Polo International's most notable feature is their specialization in advanced roofing systems like SPF and silicone coatings. These technologies offer superior insulation, waterproofing, and wind resistance compared to traditional roofing materials. The positive review highlights how the new roof "cost less to maintain" and is designed for a simple, cost-effective re-coating in the future, providing a long-term financial benefit.

• Cost-Effectiveness and Transparency: One customer's experience highlights the company's transparent pricing, noting that their project "did not cost a single penny additional then the contract." This is a significant feature for large-scale projects where unexpected costs are a major concern for clients.

• Inconsistent Customer Service: The reviews provide a stark contrast regarding customer service. One customer praised the project manager, Marc, as "exceptional," "truly caring about the customer," and "on top of it" for resolving issues quickly. However, another customer found the same person to be "consistently rude and disrespectful" and the overall experience to be "extremely disappointing," with a persistent leak and property damage that was not resolved.

• Inconsistent Project Execution: While one customer had a new roof installed "extremely well," another experienced a project with a persistent leak, property damage from a water test, and a failure to protect the property. This indicates a potential lack of consistency in how projects are executed and managed.

• Durability and Weather Resistance: The positive review noted that after two months and "many Tropical storms," there were "NO LEAKS," which is a testament to the durability of the company's roofing systems when they are installed correctly. This is a crucial feature for the Florida market and a key selling point for their advanced technologies.

Contact Information

Polo International, Inc. can be reached by phone at their toll-free number, (866) 975-2867. Their office is located at 1001 W Cypress Creek Rd #116, Fort Lauderdale, FL 33309, USA. This contact information provides a clear and straightforward path for interested parties to inquire about their services. However, given the conflicting nature of the customer reviews, it is strongly recommended that any potential client, especially those from condominium associations, conduct thorough due diligence. This includes asking for multiple references, speaking directly with past clients, and getting all project details, timelines, and guarantees in writing before moving forward. The contact information is the entry point, but the customer feedback suggests that the experience after that initial contact can be highly variable.

Conclusion: Why this place may be suitable for some locals and not for others

Based on the available public data, Polo International, Inc. presents a complex and contrasting profile. For some locals, particularly condominium associations and commercial property managers, the company may be a suitable choice due to its specialization in advanced, cost-effective, and durable roofing systems. The positive review highlights a professional and trustworthy experience with a project manager who genuinely cares about the customer, delivers on promises, and provides a long-term, low-maintenance solution that saves money. The proven performance of the roof during tropical storms is a significant selling point in Florida. However, for other locals, the company appears to be an unsuitable choice due to the severe negative feedback. The experience of a persistent leak, property damage, unprofessional conduct, and a lack of resolution from the same project manager described in the positive review is a major red flag. This inconsistency suggests that the quality of service may be unpredictable. For locals, especially those in positions of leadership within associations, the decision to hire Polo International, Inc. requires careful consideration. While their specialized roofing solutions could be an excellent fit for the Florida climate, the risk of a poor customer experience, as detailed in one of the reviews, is a significant deterrent. It is therefore recommended that any local interested in their services should proceed with extreme caution and take proactive steps to vet the company and its project managers before signing any contract.

Polo International, Inc

1001 W Cypress Creek Rd #116, Fort Lauderdale, FL 33309, USA