Priority Roofing

In the vibrant and ever-growing Austin, Texas, a robust and reliable roof is a fundamental necessity, not a luxury. With Central Texas weather known for its intense heat, sudden downpours, and severe hailstorms, the integrity of your roof is paramount to protecting your home, your family, and your investment. Finding a roofing contractor you can trust, one that combines high-quality workmanship with transparent communication and a commitment to customer satisfaction, is essential. This is where Priority Roofing has established a strong presence in the Austin community. As a company that serves the Greater Austin area, they are deeply familiar with the unique challenges of the local climate and are dedicated to providing durable, long-lasting roofing solutions. This article will provide a comprehensive and factual overview of Priority Roofing, exploring their services, their convenient location, and the key features that define their business. We will delve into a variety of customer experiences, from those who praise their professionalism and care to those who have faced significant issues, providing a balanced and informative perspective to help you make the best decision for your roofing needs.

Priority Roofing's mission, as stated on their website, is to be a company with "family values that is primarily focused on displaying a high level of customer service." They aim to simplify the roofing process for homeowners and businesses, from the initial damage assessment to handling complex insurance claims and delivering a final, durable roof. The company prides itself on being a local expert, not a "storm chaser," with a community-first mentality. They are backed by reputable certifications, including GAF Master Elite, which is a significant indicator of their commitment to high standards in the industry. The company's focus on clear communication, superior workmanship, and industry-leading warranties are central to their brand. However, as with any business, customer experiences can vary, and it is crucial for a potential customer to consider both the praise for their professionalism and the concerns raised by those who have faced service issues, particularly regarding follow-up and warranty claims. This dual perspective is key to understanding the full scope of what it means to work with Priority Roofing.

Priority Roofing is conveniently located at 12303 Technology Blvd #900, Austin, TX 78727, USA. This location places them in a prime position to serve a wide radius of the metropolitan area and beyond, making them easily accessible for residents needing to schedule an in-person consultation or discuss a project. Their office on Technology Boulevard provides a central and professional hub for their operations, allowing for the efficient dispatch of their crews to various job sites throughout the Greater Austin area. This physical presence in the community reinforces their claim as a local business, giving customers a sense of security and trust. The accessibility of their physical office, combined with a direct phone number, underscores their commitment to open communication and a customer-centric approach, which are key pillars of their stated mission.

When you need a roofing contractor, a direct and easy line of communication is essential, especially when dealing with a significant home repair. Priority Roofing makes this a priority, offering their local phone number, (512) 884-1287, as a simple way to connect with their team of experts. This number is a direct link to their Austin branch, where their team is ready to assist with everything from scheduling a free inspection to coordinating an emergency tarping after a storm. The company emphasizes a transparent process from start to finish, and many positive reviews mention the professionalism and communication of their team members. For instance, a review praises Janelle for being "awesome to work with" and for her genuine care for the customer. Another review highlights the professionalism of Toby Tollison, who was described as a "guy that makes the entire process work effectively and efficiently." This personal and professional touch is a major benefit for anyone facing a roofing issue. However, the importance of communication is starkly highlighted in a negative review where a customer's calls and texts were allegedly left unanswered, leading to frustration over a warranty issue. This conflicting feedback suggests that while many customers have a positive experience, the consistency of communication can be a key factor in overall satisfaction.

Priority Roofing offers a comprehensive suite of services tailored to meet the diverse needs of both residential and commercial clients in the Austin area. Their team is equipped with the expertise and resources to handle a wide range of projects, from minor repairs to full-scale replacements, all with a focus on durability and quality. As GAF Master Elite certified contractors, they are able to offer premium products and warranties, which provides an added layer of assurance for their customers. The company’s services are designed to address the specific challenges posed by Texas weather, with a particular focus on storm damage restoration. This versatility allows them to serve as a convenient and reliable one-stop-shop for all roofing and related needs, simplifying the process for homeowners and business owners alike. The company's commitment to using high-quality materials, such as GAF's synthetic underlayment and Ice & Water Shield, demonstrates their focus on providing a superior and long-lasting roofing system.

Here are some of the key services offered:

• Residential Roofing: Priority Roofing offers expert inspections, repairs, and replacements for residential properties, with a focus on durable asphalt shingles and other premium materials. They provide free inspections to evaluate a roof's condition and offer a range of options.
• Commercial Roofing: The company provides expert solutions for commercial properties, including inspections, repairs, replacements, and maintenance, collaborating with business owners to find the most cost-effective and durable solution.
• Designer Roofing: Beyond standard asphalt shingles, they specialize in premium designer shingles to enhance a home's curb appeal while ensuring lasting performance.
• Storm Damage Restoration: With a quick response time of 24-48 hours after a storm, they offer emergency roof repair services, including temporary protection and damage assessment. They are known for helping with insurance claims from start to finish.
• Gutter Services: As mentioned in a customer review, the company also offers related services like installing "the best Leaf Screens for their existing gutters," showcasing their ability to provide a more holistic home exterior solution.

The features and highlights of Priority Roofing are best illustrated by the diverse experiences of their customers. Positive reviews frequently highlight the professionalism, responsiveness, and knowledge of their team members, such as Janelle and Toby, who are praised for making the entire process smooth and efficient. The company's expertise in working with insurance companies and their ability to provide high-quality materials and workmanship are also frequently mentioned as key benefits. However, a negative review provides a valuable counterpoint, raising serious concerns about the company's follow-up on a warranty issue and a lack of communication from a specific representative. This review points to a potential inconsistency in service quality and a need for improved internal communication to ensure that all customer concerns, especially post-installation, are addressed promptly and effectively. This feedback is critical for potential customers to consider, as it highlights the importance of a company's commitment to standing by its work and its warranty.

Here are some of the key features that define Priority Roofing:

• Reputable Certifications: As a GAF Master Elite certified company, they are able to offer some of the industry's strongest warranties and are recognized for their high standards of workmanship.
• Local Expertise: With a local office in Austin, they are deeply familiar with the specific roofing needs and weather challenges of Central Texas.
• Strong Warranties: The company provides robust labor and product warranties, which offer peace of mind to homeowners, although a customer's review highlights the importance of ensuring these warranties are honored.
• Responsive Insurance Claims Assistance: They are known for their expertise in collaborating with insurance companies to manage claims from start to finish, simplifying a complex process for their clients.
• Community-First Mentality: Priority Roofing presents itself as a company that prioritizes long-term customer relationships and community involvement, rather than using "storm chaser" tactics.

For locals in Austin and the surrounding areas, Priority Roofing is a viable choice for their roofing needs, but it's important to have a comprehensive understanding of their business. On one hand, they are a well-established company with a strong local presence, professional certifications, and a track record of delivering high-quality work and excellent customer service, as evidenced by numerous positive reviews. Their team members, like Janelle and Toby, are praised for their communication and dedication, which are invaluable qualities in a contractor. On the other hand, the negative review serves as a cautionary tale, emphasizing the importance of ensuring that the company's commitment to its warranties and follow-up service is consistently upheld. For a local homeowner seeking a new roof or a repair, Priority Roofing offers a compelling combination of expertise, high-quality materials, and a stated dedication to customer satisfaction. To ensure a positive experience, potential clients should engage with a representative who is communicative and responsive, and they should be proactive in documenting all communications. To learn more or to schedule an inspection, locals can contact them at (512) 884-1287.

Priority Roofing

12303 Technology Blvd #900, Austin, TX 78727, USA