Pro-Long Roof Care Photos










Pro-Long Roof Care Introduce
Introduction / Overview
In the Pacific Northwest, a healthy roof is not just a nice-to-have; it's a necessity. The consistent rainfall and seasonal changes in Washington state mean that roofs are under constant stress, requiring regular maintenance, repairs, and sometimes, a full replacement. For residents in Snohomish and the surrounding communities, finding a reliable and professional roofing contractor is a crucial step in protecting their most valuable asset—their home. Pro-Long Roof Care is one such company serving the region. This article provides a comprehensive overview of Pro-Long Roof Care, offering details on their services, location, and what local residents should consider when hiring them for their roofing and exterior needs.
Pro-Long Roof Care is a company that focuses on a range of services designed to extend the life of a roof. Their name itself suggests a focus on maintenance and longevity, which is a key selling point for homeowners looking to protect their investment without necessarily needing a full replacement immediately. The company's presence in Snohomish places them in a prime position to serve a wide and growing area, from the suburban neighborhoods of Snohomish to the surrounding rural landscapes. However, as with any service-based business, the quality of their work and their customer service are the most important factors for a prospective client. A good contractor is one who not only delivers excellent work but also handles the entire process with integrity and professionalism, from the initial quote to the final payment and beyond. This overview is designed to help local residents gain a clearer understanding of what to expect from Pro-Long Roof Care, taking into account both the positive feedback on their workmanship and the reported challenges with their administrative and financial processes. Making an informed decision is the best way to ensure a positive and stress-free experience when dealing with significant home repairs.
Location and Accessibility
Pro-Long Roof Care is conveniently located at 15920 Roosevelt Rd, Snohomish, WA 98290, USA. This location places the company in the heart of Snohomish County, making it easily accessible for a wide range of customers. For residents in the city of Snohomish, the office is a short and direct trip. For those in nearby cities like Everett, Lake Stevens, Monroe, and Woodinville, the Roosevelt Rd location is well-connected by local and major roads, facilitating easy travel for both clients and the company's work crews. The accessibility of a contractor's physical location is an important consideration, as it often translates to quicker response times for service calls and a more efficient logistical operation. Having a centralized hub allows Pro-Long Roof Care to dispatch their teams and equipment effectively across the region. This is particularly valuable in the case of urgent roof repairs following a storm, where quick action can prevent further damage to a home. The address also provides a tangible point of contact for customers who may wish to visit the office to discuss their projects, review estimates, or handle administrative matters in person. The company's presence in Snohomish solidifies its identity as a local business, attuned to the specific needs of Washington's climate and communities. Being a local entity can foster a sense of trust and reliability, which are crucial for any home service provider. This physical address is a key part of their business identity and a resource for the community they serve.
Services Offered
Based on customer experiences, Pro-Long Roof Care offers a variety of services that go beyond simple roof installation. Their name implies a focus on maintenance, and their services seem to reflect that. These offerings are essential for protecting homes and maintaining their value in Washington's demanding climate. A detailed list of their services, based on public feedback, would typically include:
- Roof Cleaning: A crucial service in the Pacific Northwest, where moss, algae, and debris can quickly accumulate. This service helps extend the life of a roof and improves its curb appeal.
- Gutter Cleaning: Clogged gutters can lead to serious water damage to a home’s foundation, siding, and roof. This service is a vital part of preventative home maintenance.
- Skylight Installation: One customer review specifically mentioned the installation of new skylights, indicating that the company handles more than just standard roof care. This specialized service can significantly improve the natural light in a home.
- Power Washing: In addition to the roof and gutters, Pro-Long Roof Care also offers power washing services for concrete, which helps to maintain the cleanliness and appearance of a property's exterior.
- General Roof Care and Maintenance: This category encompasses a range of services aimed at maintaining the health of a roof, likely including inspections and minor repairs.
While the range of services appears to be comprehensive, it's crucial for prospective customers to consider the entire service experience. One customer's account highlights a significant issue with the company's billing process, specifically being charged twice for a single transaction. This issue, along with reported delays in receiving essential documents like warranty information, suggests that while the quality of the physical work may be satisfactory, the administrative and post-service follow-up can be a point of concern. For any service, especially one as important as roofing, it’s not enough for the job to be done well; the entire process, including payment and documentation, must be handled professionally and transparently. Therefore, local residents should inquire about the company's billing practices, payment methods, and timelines for receiving important documents to ensure a smooth and hassle-free experience from start to finish.
Features / Highlights
When considering a contractor like Pro-Long Roof Care, it is important to look at both the strengths and weaknesses that define their service. Based on customer feedback, several key features stand out, offering a mixed but informative picture of the company's operations. These highlights and potential red flags are crucial for locals in Washington to consider:
- Professional Work Ethic: One customer noted an "impressive display of professionalism and work ethic" from a team member named Dakota. This suggests that the on-site work is often performed to a high standard, with attention to detail and a commitment to cleanliness, even extending to the neighbor's yard. This is a significant positive for a company in the home services industry.
- Range of Services: The company's ability to handle multiple tasks in one visit—such as roof cleaning, gutter cleaning, skylight installation, and power washing—is a notable feature. This provides convenience for homeowners who need several exterior jobs done simultaneously.
- Customer Service Issues: Conversely, a major concern raised by a customer is the company's handling of billing and follow-up. The issue of being double-charged and the subsequent lack of a satisfactory resolution or apology is a serious negative. Such financial mistakes and the inability or unwillingness to correct them quickly can severely damage trust.
- Warranty Information: The delay in receiving GAF shingle manufacturing warranty information is another point of concern. For a roof, which is a long-term investment, the warranty is an essential document. A company that struggles to provide this in a timely manner is not operating with full transparency or efficiency.
- Communication and Accountability: The reported response of "excuses and likely lies" from the company regarding the double charge is a significant red flag. A professional business should be accountable for its errors and apologize for any inconvenience caused, rather than making excuses.
These features, taken together, suggest that while Pro-Long Roof Care may have skilled technicians who perform quality work, their administrative and customer service processes are not always consistent. For locals, this means that while the physical job might be well done, the overall experience, from payment to post-service follow-up, could be frustrating. A company's true value lies in its ability to deliver a seamless and reliable experience from beginning to end, and in this regard, there seem to be areas for improvement.
Contact Information
To get in touch with Pro-Long Roof Care, you can use the following contact details:
Address: 15920 Roosevelt Rd, Snohomish, WA 98290, USA
Phone: (425) 822-2345
Conclusion: Why this place is suitable for locals
For residents in Snohomish, Washington, and the surrounding areas, Pro-Long Roof Care presents itself as a local contractor specializing in a variety of essential roof and exterior care services. Their central location makes them a convenient option for those looking to protect their homes from the rigors of the Pacific Northwest weather. The positive feedback on their on-site professionalism and the quality of their physical work, such as roof and gutter cleaning and skylight installation, suggests that they have skilled teams capable of performing the tasks they are hired for. For homeowners who value meticulous on-site work and a clean job site, Pro-Long Roof Care may seem like a suitable choice. However, the decision to hire them must be made with a full understanding of the potential administrative and customer service challenges. The reported issues with double-billing and the delay in providing warranty information are significant concerns that cannot be overlooked. A successful home improvement project is a partnership between the homeowner and the contractor, built on a foundation of trust, clear communication, and financial transparency. While the physical job is important, the peace of mind that comes from a professional, hassle-free process is equally valuable. Therefore, for locals considering Pro-Long Roof Care, it is highly recommended to be proactive. Ensure all financial terms are explicit and documented, consider paying with a method that provides strong consumer protection, and confirm timelines for receiving all necessary post-service paperwork, including warranties. By taking these precautions, a local resident can better manage their experience and ensure that a well-done job isn't soured by frustrating administrative issues. Ultimately, the suitability of Pro-Long Roof Care for a local will depend on their willingness to navigate these potential issues and prioritize the quality of the work and the overall customer experience.
Pro-Long Roof Care Services
Roofing Contractor
- Attic venting
- Attic venting repairs
- Gutter cleaning
- Gutter installation
- Gutter repairs
- Roof damage repair
- Roof inspection
- Roof installation
- Roof repair
- Roof repair for storm & wind damage
- Skylight installation
- Skylight repair
- Air Cleaning
- Air pressure roof cleaning
- Asphalt Composition Roofs
- Asphalt Shingle
- Basic Roof Cleaning
- Bird Blockers
- Boot Replacement
- Cedar Roof Shingles
- Cedar Shake
- Cedar Shake Roofs
- Certifications Roof
- Chimney Flashing Leaks
- Chimney Flashing Repair
- Clay Tile
- Clean Up
- Cleaning And Maintaining
- Cleaning Roof Moss
- Commercial Properties
- Commercial Roof Cleaning
- Commercial Roof Cleaning Contracts
- Composite Shingle
- Concrete Tile
- Concrete Tile Roofs
- Damaged Roof Vents
- Eco Friendly Moss Treatment
- Emergency Leak Repair
- Environmentally Friendly Moss Removal
- Exterior Home Cleaning
- Fascia Board
- Fascia Repairs
- Flashing Repair/Replacement
- Free Estimate
- Get Roof Cleaning
- Gutters And Downspouts
- Gutters And Shingles
- Gutters Made
- Home Cleaning
- Installation And More
- K-Style Gutters
- Leak Repair/Replacement
- Low Pressure Roof Cleaning
- Maintenance Programs
- Major Repairs
- Metal Flashing
- Minor Repair
- Missing Shingles
- Moss Control
- Most Roofs
- Personalized Services
- Pipe Boot Replacement
- Pressure Washing Services
- Professional Roof Maintenance
- Repair Estimate
- Residential And Commercial
- Residential Roof Cleaning
- Roof And Siding
- Roof Cleaning And Maintenance
- Roof Cleaning And Restoration
- Roof Moss Removal
- Roof Moss Treatment
- Roof Soffits
- Roofing Projects
- Roofing System
- Seamless Aluminum Gutters
- Shake Roof Preservation
- Shingle Replacement
- Skylight repair and Replacement
- Specialized Cleaning
- Tear Off
- Tile Roofing
- Total Roof Replacement
- Various Types Of Roofs
- Vent Replacement
- Vent Stack Leak
- Water Damage
- Wood Preservative
- Wood Shake
- Yearly Maintenance
- Yearly Maintenance Contracts
Gutter Cleaning Service
- Power/pressure washing
- Rooftop/skylight cleaning
Pro-Long Roof Care Details
Service options
- Online estimates
Pro-Long Roof Care Location
Pro-Long Roof Care
15920 Roosevelt Rd, Snohomish, WA 98290, USA
Pro-Long Roof Care Reviews
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★ 5★ 4★ 3★ 2★ 1Dakota arrived on time and did the job incredibly well. Installed two new skylights, cleaned the entire two story roof, gutters and power washed all concrete. Cleaned yard and neighbors yard of any debris. Neighbor happy too. Start to finish, an impressive display of professionalism and work ethic.Will use the company again .
Jun 13, 2025 · George SmithI am leaving a review to warn others about this company. While they seem to have done a good job on the roof itself they charged me twice for the remainder of the Bill. Oh it was a mistake they say, we don’t have the 16 digit code to reverse the charges. We tried to call credit card company. They managed to use that card number to charge me twice. They had the card number from us charging the down payment previously we didn’t have to provide it a second time. I am not inclined to give them a credit card number again. No apologies just excuses and likely lies.I paid the bill literally within hours of the work being completed. I even helped the guy who was picking up the big tex dumpster redistribute the load so that he could more safely drive it away. an hour of moving old shingles and wood.No good deed goes unpunished.Only avenue left to me is social media so here it is.We have yet to receive the warranty information from the shingle manufacturing GAF. A bad and frustrating experience
Mar 21, 2025 · Mark StempskiStaffing Quality Control IssuesWe hired Pro-Long to clean the roof, remove debris from roof/gutters, and apply a moss treatment. I worked from home the day of the service. The junior tech arrived on time at 8:30 AM and started the job. Happened to step outside to hear him swearing profusely a few hours into the job. After lunch, a supervisor stopped by and was giving him tips (and I learned he had only been doing this for a few months). At 3 PM, the tech left without notice. Walking around the house, it was clear the job was unfinished as there was still moss on the roof, debris in the gutters and the moss treatment had not been applied. That evening, I emailed Pro-Long the details of the day along with several pictures of poor workmanship.The following day, the manger of Pro-Long called to apologize, made excuses for the junior tech, and stated the following week the job will be completed. He also acknowledged that if I hadn’t complained, they would’ve thought the job had completed. The following Monday, a senior tech and assistant arrived at 9 AM to begin the job – again -- and completed around 3:30 PM. This time the job was correctly performed and no complaints.Several days later, the bill arrived via email. When I inquired about a discount for the issues and hassle, they eventually sent a new bill with a $25 discount, which is insulting. Eventually spoke to the manager on the phone again was unwilling to budge stating this had cost them more than expected already and his staff need to be paid fair wages. The bill included links to multiple social media sites if one was ‘delighted’, so here we are as a heads up for other customers.
Jun 10, 2018 · Chris Bthorough job cleaning our roof. great clean up afterwards. we recommend them for roof cleaning and we definitely would hire them again.
May 31, 2025 · Walt BlackPro-Long did an excellent job with roof and gutter cleaning. They had incredible attention to detail and I plan to use them again.
Oct 21, 2024 · Jamie Myxter
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