Regal Roofing & Construction

For residents of New Castle, Indiana, and the surrounding areas, a home is more than just a place to live—it's a significant investment that requires careful maintenance and occasional upgrades. When it comes to major home projects, especially those involving the exterior like roofing and siding, choosing a contractor can be a daunting task. You need a company that is not only skilled but also one you can trust to deliver on its promises. This article provides an overview of Regal Roofing & Construction, a local company that has been serving the community for years. We will explore the services they offer, their approach to customer communication, and highlight various customer experiences to help you, the local user, make an informed decision about your next home construction project.

The decision to hire a contractor is often based on two key factors: the quality of the work and the quality of the customer service. Regal Roofing & Construction has a varied history, with some customers praising their finished product and others expressing significant concerns about communication and warranty fulfillment. It is important to consider all perspectives when choosing a company. One customer review highlights that while the work took longer than expected, the end result was "excellent" and the finished home looked "wonderful." This suggests that the company is capable of delivering high-quality craftsmanship. The review also mentions the New Castle manager, Casey, was "very easy to work with and talk too," and always made sure to call back immediately with any issues. This positive feedback contrasts with a very lengthy, multi-part review from a different customer who experienced significant frustration with warranty issues, lack of communication, and unresolved problems. This article will present these different viewpoints to give you a more complete picture of the company.

In the sections that follow, we will provide a detailed overview of Regal Roofing & Construction. We will detail their location in New Castle, Indiana, and how their accessibility benefits local residents. We'll outline the services they are known to provide, based on the provided information, which includes roofing, siding, and general construction. We will also highlight the contrasting features and experiences from customer reviews, which include both excellent project outcomes and serious issues with follow-up communication and warranty work. This comprehensive approach is designed to help you, the consumer, weigh the various factors and make the best choice for your home project.

Regal Roofing & Construction is located at 1701 Shopp Ave, New Castle, IN 47362, USA. This physical address places them directly in New Castle, making them a local option for residents in Henry County and the surrounding communities. Their location is a key factor for homeowners who prefer working with a contractor who is a part of their own community and can provide timely service. A local presence often means easier access for in-person meetings and a more immediate response to project needs.

Accessibility is also about communication and trust. One review notes that the New Castle manager, Casey, was "very easy to work with and talk too" and consistently returned calls. This is a positive indicator for communication. However, another long-running review describes a starkly different experience, with repeated attempts to contact the company for warranty work being ignored. The accessibility of a contractor, therefore, appears to be a point of inconsistency, as some customers feel well-supported while others feel neglected. For a local user, this means that while the company is geographically accessible, a potential customer should consider all aspects of communication before entering into an agreement.

Based on the provided customer reviews and publicly available information, Regal Roofing & Construction offers a variety of services related to home exterior and general construction projects.

• Roof Installation and Replacement: A key service provided is the installation of new roofs, with one customer noting a new roof and siding were installed on their home and garage.
• Siding Installation: The company also handles siding projects, as mentioned in the same review where a customer had both a new roof and siding installed.
• General Construction and Rebuilding: One review specifies using the company for a "house rebuild," indicating their capabilities extend beyond simple repairs to more complex, large-scale construction projects.
• Warranty Work: While the reviews present a mixed experience, the company does offer a written warranty on its work, which is an important aspect for any construction project.
• Project Management: The company provides management for home construction projects, which includes coordinating with customers and handling the various aspects of a job.

The reviews for Regal Roofing & Construction highlight both significant positives and serious concerns. These varied experiences are important for any potential customer to consider.

• Excellent Finished Product: A major highlight is that the finished work can be of excellent quality. One customer stated their new roof and siding "looks excellent" and their home "looms wonderful," expressing satisfaction with the final appearance.
• Professional Management (In Some Cases): The New Castle manager, Casey, was described as "very easy to work with and talk too" and responsive to immediate issues, which is a key highlight for customer service.
• Challenges with Warranty and Communication: Conversely, one of the reviews provides a detailed account of a customer who was repeatedly ignored when trying to have warranty work completed. This highlights a potential issue with the company's long-term commitment to its work.
• Project Delays: A review notes that the work "took WAY longer than I expected," though this was attributed to backordered items. This is a common issue in construction, but it is a point to be aware of.
• Unresolved Issues: One review describes having holes cut in their ceiling and a wall that the company refused to repair after the warranty period expired, indicating a failure to complete work that had been started.

For more information or to discuss your roofing and construction needs, you can contact Regal Roofing & Construction using the following details.

Address: 1701 Shopp Ave, New Castle, IN 47362, USA

Phone: (765) 575-4763

Mobile Phone: +1 765-575-4763

When contacting them, it may be beneficial to discuss your expectations for communication, project timelines, and warranty policies in detail.

For residents of New Castle and the surrounding Indiana region, Regal Roofing & Construction presents a complex choice. On one hand, they are a local company with the capability to perform large-scale projects like new roof and siding installations, and in some cases, the finished product is excellent. On the other hand, there are clear, documented issues with their responsiveness and willingness to honor their written warranty after a job is complete. The company's suitability for a local depends heavily on the specific project and the level of risk a homeowner is willing to accept. If you are considering them for a home construction project, it is crucial to have a clear, written contract that details timelines, materials, and a warranty policy, and to be prepared to closely manage the process. The varied feedback suggests that while they are capable of doing good work, their commitment to customer service and warranty obligations may be inconsistent.

Regal Roofing & Construction

1701 Shopp Ave, New Castle, IN 47362, USA