Ruff Roofers Eastern Shore Photos










Ruff Roofers Eastern Shore Introduce
For homeowners on the Eastern Shore of Maryland, the choice of a roofing contractor is a crucial decision that impacts the long-term integrity and value of their property. With a diverse range of homes, from historic brick houses to modern additions, the need for a versatile and highly-skilled team is paramount. Ruff Roofers Eastern Shore, located in Queenstown, MD, has established a reputation for tackling complex and demanding projects with exceptional craftsmanship. While their reputation is built on the high quality of their work, it is important for potential clients to have a full understanding of the customer experience, from the initial consultation to the final payment. This detailed article will provide an in-depth look at what makes Ruff Roofers a premier choice for Maryland homeowners, highlighting their professional crews, a wide range of services, and the administrative nuances that are part of the process.
Ruff Roofers Eastern Shore is a company with deep roots in the Maryland community, having been a part of the local landscape since 1939. They have built a reputation on their commitment to quality and a hands-on approach to complex projects. As one customer noted, the initial proposal for a cedar shake roof on a historic home was "clear and concise," which immediately instilled confidence. Their team is comprised of dedicated, in-house employees, including skilled craftsmen for both roofing and specialized metal work, rather than subcontractors. This ensures a consistent standard of quality and a high level of accountability on every job. The work ethic of their crews, described as "hard-working," "meticulous," and "consummate professionals," is a recurring theme in positive feedback. They are praised for their efficiency, often working long hours to complete a project in a timely manner, and for their thorough cleanup at the end of each day. The end result is a breathtaking new roof that gives homeowners peace of mind for decades to come.
However, it is also important for local users to be aware of all aspects of the customer journey. One review highlights a significant challenge with the administrative and customer service side of the business, noting delays in scheduling and difficulty in making payments. While the quality of the workmanship was praised, the communication from the office was described as "terrible," with unreturned phone calls and an office that was closed during stated business hours. This suggests that while the on-site work is of the highest caliber, customers may need to be proactive and persistent in their communications with the administrative team to ensure a smooth process.
Ruff Roofers Eastern Shore is located at 6400 Main St, Queenstown, MD 21658, USA. This central location makes them highly accessible to a wide service area across the Eastern Shore of Maryland, including Queen Anne's County, Talbot County, and Kent County. Their presence in Queenstown allows them to serve communities such as Grasonville, Stevensville, Centreville, and Easton efficiently. This local accessibility is a key advantage for homeowners, as it ensures a rapid response for both initial consultations and urgent repairs. As a local business, they are easily reachable and physically present in the community, which builds a strong sense of trust and reliability that is highly valued by Maryland residents.
Their sales representatives, such as Ryan, are praised for their professionalism and prompt responses during the initial phase of a project. However, it is the later communication with the administrative and scheduling team that has, on at least one occasion, presented challenges. This highlights the importance of clear, consistent communication from the client's perspective to ensure that the project remains on track.
Ruff Roofers Eastern Shore offers a versatile range of services, distinguishing them as a full-service contractor capable of handling a wide variety of exterior projects.
Services Offered:
- Residential and Commercial Roofing: They specialize in both residential and commercial roofing, with a reputation for handling complex projects on historic and modern properties alike.
- Metal Roofing: They have skilled metal workers on staff who are experts in installing copper valleys and flashing work, a detail that is particularly important for high-end and historic homes.
- Shingle Roofing: Their expertise extends to traditional shingle roofing, including the installation of high-quality architectural shingles that come with robust warranties.
- Cedar Shake Roofing: The company is highly skilled in working with specialty materials like cedar shake, providing a premium and aesthetically pleasing option for homeowners.
- Siding Replacement: They offer a broader range of exterior services, including the replacement of siding, as noted by a satisfied customer.
- Roof Repair and Maintenance: They provide emergency and routine repair services to protect homes from leaks and other weather-related damage.
This extensive list of services allows them to be a single source for many of a home's exterior needs, providing a cohesive and consistent level of quality across different projects.
Several key features and highlights consistently set Ruff Roofers Eastern Shore apart from its competitors.
- Unmatched Craftsmanship: The company is known for its meticulous and highly-skilled crews, who are praised for their attention to detail and hard work. The quality of their work is described as "breathtaking," providing a beautiful and long-lasting result.
- Expertise with Complex Projects: They are a top choice for challenging jobs, such as replacing the roof on an 18th-century home with a modern addition, showcasing their versatility and skill in handling different architectural styles and materials.
- In-House Crews: By employing their own team of craftsmen, including specialists in roofing and metal work, they maintain strict quality control and accountability on every project.
- Transparent and Detailed Estimates: The company provides clear and concise written proposals, which is a significant advantage for homeowners seeking to understand exactly what they are paying for.
- Commitment to Cleanup: The crews are noted for their thorough cleanup at the end of each day, leaving the job site neat and orderly.
Contact Information:
- Address: 6400 Main St, Queenstown, MD 21658, USA
- Phone: (410) 827-4000
In conclusion, Ruff Roofers Eastern Shore is a highly suitable choice for Maryland locals, particularly for those with complex or high-end roofing and exterior projects. Their local presence in Queenstown and long-standing history in the community provide a strong foundation of trust and expertise. The company's on-site crews are lauded for their professionalism, work ethic, and exceptional craftsmanship, making them a premier choice for quality labor.
However, potential clients should be prepared for potential administrative challenges. For homeowners who prioritize top-tier workmanship and are willing to be proactive in their communication, the final result from Ruff Roofers can be truly outstanding. The company's ability to deliver a "breathtaking" and long-lasting roof on challenging projects, as well as handle other exterior work like siding and copper flashing, makes them a valuable partner for protecting and enhancing the value of a home for years to come.
Ruff Roofers Eastern Shore Services
Roofing Contractor
- Gutter installation
- Gutter repairs
- Roof inspection
- Roof installation
- Roof repair
- Roof repair for storm & wind damage
- Asphalt Shingle Roof
- Cedar Shakes
- Cedar Shingle Roofs
- Commercial And Residential Roofing
- Emergency Service & Repairs
- Gaf Tpo
- Gutter And Downspout Repairs
- Historical Roofing
- Installing A New Roof
- Leaks In The Roof
- Low Slope Roofing Systems
- Metal Construction
- Metal Flat Roof
- Metal Roofing Systems
- New Roofing System
- Preventative Maintenance
- Repair And Maintenance
- Residence Metal
- Residential Contracting
- Residential Roofing Installation
- Roof Types
- Roofing Projects
- Seamless Gutter
- Sheet Metal Roofing
- Slate & Tile Roofs
- Standing Seam Metal
- Thermal Imaging
- Whole Roof Replacement
Ruff Roofers Eastern Shore Details
Accessibility
- Wheelchair accessible parking lot
Ruff Roofers Eastern Shore Location
Ruff Roofers Eastern Shore
6400 Main St, Queenstown, MD 21658, USA
Ruff Roofers Eastern Shore Reviews
estimateskilled
★ 5★ 4★ 3★ 2★ 1When it came time to replace the cedar shake roof on our 18th century brick home with modern addition, we interviewed five different companies for the job. Some of the written proposals we received were so vague it was impossible to tell what we were actually going to get for our money. The estimate and written proposal provided by Ryan Nagel at Ruff Roofers was clear and concise. Although Ruff Roofers estimate was not the cheapest, Ryan‘s professionalism and timeliness in responding to us, had given us great confidence in the company. In addition to needing the roof redone, a cedar siding wall of our house needed to be replaced and Ruff Roofers had the staff to do that work as well.The roofing crew was comprised of six roofers and two metal workers for the copper valleys and flashing work. Jesus and Luis, roofing and metal leads, respectively, were meticulous and consummate professionals as was the entire crew. I’ve never seen a harder working group of people. The job site was thoroughly cleaned up at the end of every day. And, as long as the weather allowed, the crew worked 12 hours every day. I have great confidence that our new roof will last much longer than the 30 years of the one we replaced. The end result is breathtaking. If you want the best for your home, this is the company you need.And yes, the redone siding work is beautiful!
Oct 17, 2023 · nancy oliverI would not recommend Ruff Roofers.Their sales team was great and their workers are highly skilled but their customer service is terrible.My estimate was 2-3 weeks from the date of deposit. This was a challenge as the person who processes CC transactions is only in the office on select days. A few tries and I was able to catch her and make the payment.After making the deposit I was told they would reach out to schedule. A week and nothing. 2 more weeks of calling and leaving VM and finally I got a call back and scheduled for 2 weeks out. Now 5 weeks from the date of deposit.Work was done quickly and very well, their team was great.After the work, I was unsuccessful in making a payment for weeks. I left a VM and didn't get a call back. Went to their office on the eastern shore and it was closed at 1 pm on a weekday, no answer, no call forwarding, no call back. I wanted to speak to them to confirm some details of the payment and inqure about a new roof for my home. I never got the call and am not going to chase them around to pay them. About a month after sending the invoice they sent an email asking for an update. They didn't check their VM to see that I'd clearly reached out to pay more than once and drove to the office. I've never had to work so hard to pay someone. I decided to put a check in the mail and wash my hands of it.There are other roofers that will do work as well as Ruff Roofers without the headaches.
Jul 01, 2025 · Nathan BoldygaGreat experience with this group. 3 roofers told me I had to replace my roof and Ruff was able to repair it in 2 days. I have another 10 years + of no more worrying about this!
Apr 09, 2025 · Jerry SachsFrom start to finish, their professionalism, attention to detail, and commitment to quality were unmatched. The team was prompt, courteous, and incredibly skilled, leaving no detail overlooked. The work was completed on time and within budget, and the end result was flawless. They went above and beyond to ensure my satisfaction, and I couldn’t be happier with my new roof. If you’re looking for top-tier craftsmanship and outstanding customer service, Ruff Roofers is the only call you need to make!
Dec 20, 2024 · ChristinaI'm very happy with my new roof. Everyone I talked to at the company was knowledge and answered any questions I had or were able to put me through to someone that could. They were great about working around the solar panel removal. On the day of installation they contacted me and explained a problem that had been found and how they would fix it so that I could understand. After the installation was done the crew cleaned around the house and may have left it cleaner than before they arrived.
Aug 09, 2021 · Valerie Taylor
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