Surber Brothers Roofing

For residents of Illinois, where the weather can be as challenging as it is beautiful, a sturdy and reliable roof is the ultimate peace of mind. The state experiences a full range of seasons, with heavy snow and ice in the winter and severe thunderstorms and hail in the spring and summer. Navigating these conditions requires a roofing contractor who not only understands the local climate but also stands by their work. This is where Surber Brothers Roofing, a local company based in Aurora, comes into the picture. As homeowners in the area, it's crucial to have all the information about a contractor before entrusting them with your home. This article provides a clear, engaging, and informative overview of Surber Brothers Roofing, based on available public data and customer feedback, to help you make an informed decision for your home's needs.

Surber Brothers Roofing operates within the Illinois region, offering a range of services to local homeowners. The company's reputation, like that of any business, is a mix of positive and negative feedback. While some customers may praise the initial quality of the work, others have pointed to issues with post-installation service and communication. This can be a common challenge in the contracting industry, where the true test of a company's integrity often comes after the job is done. A key takeaway from public reviews is the importance of a company's commitment to its guarantees and contracts. For any homeowner considering a roofing project, understanding the full scope of a contractor’s promises and their track record for upholding them is vital. Surber Brothers Roofing has a presence in the local Aurora community, making them accessible to residents in the surrounding areas.

Surber Brothers Roofing is located at 850 Ridgeway Ave # E, Aurora, IL 60506. This physical address places them directly within the Aurora community, providing a local point of contact for residents. Having a physical location is a key factor for local customers, as it signifies a permanent presence and an investment in the community. It means they are familiar with the specific building codes and regulations that govern work in this area, ensuring that projects are completed in a compliant manner. A local base also allows for more efficient response times, which can be critical during emergency situations like storm damage. For homeowners in the western suburbs of Chicago, this location makes Surber Brothers Roofing a convenient option for their roofing and exterior needs.

Information regarding a direct phone number was not available in the provided data. However, for a company of this nature, accessibility is paramount. Customers would typically seek to contact them to get a quote, schedule a consultation, or address any post-service issues. The importance of clear and open communication in the contracting world cannot be overstated. When a homeowner needs to reach out, whether for a new project or to follow up on an existing one, a responsive and accessible communication channel is a top priority.

Based on general industry practices and information found for Surber Brothers Roofing, their services likely extend beyond just roofing to cover a broader range of home exterior and renovation projects.

Services offered would likely include:

• Roof Installation and Replacement: Providing professional services for new roofs and for replacing old or damaged roofing systems.
• Roof Repair: Addressing issues such as missing or damaged shingles, leaks, and other problems that compromise the integrity of the roof.
• Siding Services: Offering installation and repair of siding to protect a home's exterior and improve its curb appeal.
• Gutter Installation: Providing services to install new gutters, ensuring proper water drainage and protection for the home's foundation.
• Home Renovations: The company's name suggests they also handle various home renovation projects, making them a more comprehensive contractor for homeowners.
• Storm Damage Repair: Specializing in the restoration of homes damaged by severe weather events, which are common in the Illinois region.

This broad range of services allows them to be a versatile resource for homeowners who may have multiple repair or renovation needs.

Based on the provided customer feedback, there are a few key features and highlights that stand out regarding the Surber Brothers Roofing experience.

• Quality of Initial Work: The review notes that the "roof was great" and the job was completed successfully, indicating that the initial installation and craftsmanship were of good quality.
• Attention to Cleanup: The crew left a "mess, not horrible," with "a few nails," which suggests that while the cleanup was not perfect, it was acceptable to the customer. This points to a generally professional approach to the project completion.
• Contract Guarantees: The company offers a "5 yrs on workmenship" guarantee in its contract. This feature is a significant selling point, as it provides a clear promise to customers about the longevity and quality of the work.
• Responsiveness and Communication: This is a point of contention in the provided feedback. The customer's experience highlights a potential issue with post-project communication, with a complaint about unreturned phone calls. This is a critical factor for any homeowner relying on a workmanship guarantee.
• Payment Methods: The review mentions that the company may ask for cash, which is a detail that potential customers would want to be aware of when considering payment options and financial transparency.

To connect with Surber Brothers Roofing, you can use the following information:

Address: 850 Ridgeway Ave # E, Aurora, IL 60506, USA

The provided information does not include a phone number. However, you would typically look for a local phone number to initiate contact for a quote, a consultation, or to follow up on a project.

For residents in Aurora and the wider Illinois area, choosing a contractor requires careful consideration. Surber Brothers Roofing is a local business that offers a range of services from roofing to home renovations. The key takeaway for locals is to be fully informed about a company’s practices, especially regarding their guarantees and post-service responsiveness. While the initial quality of their work is noted as being "great," the challenges with communication post-installation are an important factor for any potential customer. The presence of a workmanship guarantee is a positive feature, but its value depends on the company's commitment to honoring it. Therefore, for locals, it is suitable to consider Surber Brothers Roofing with a clear understanding of their reputation, ensuring all contract terms and communication protocols are established upfront. By doing so, homeowners can make a more educated decision and set clear expectations for their project.

Surber Brothers Roofing

850 Ridgeway Ave # E, Aurora, IL 60506, USA