SureGuard Roofing & Maintenance

For homeowners in Rochester Hills, Michigan, and the broader Oakland County region, a sturdy and reliable roof is essential for protecting a home from the challenging local climate. Michigan's weather can be unpredictable, with heavy snowfalls in winter and severe storms in other seasons, making a well-maintained roof a top priority. When it comes time to choose a roofing contractor for a repair, inspection, or full replacement, making an informed decision is crucial. SureGuard Roofing & Maintenance is a company that may appear in local searches, but public reviews present a mixed and contrasting view of their services. This article aims to provide a clear, factual overview based on these customer experiences, helping local residents navigate their options and make the best choice for their home.

The reputation of a roofing company is built on a combination of factors, including the quality of their work, the accuracy of their estimates, and their communication with customers. When public feedback is divided, it presents a unique challenge for potential clients. Some reviews may praise the company for its professionalism and quality, while others may express frustration with specific aspects of the service. This article will examine both sides of the coin, providing a balanced perspective that highlights the potential strengths and weaknesses of SureGuard Roofing & Maintenance as presented by real customers. By looking at these experiences, local homeowners can better understand what to expect and what questions to ask before hiring a contractor.

SureGuard Roofing & Maintenance is located at 2365 Avon Industrial Dr, Rochester Hills, MI 48309, USA. This central location in Rochester Hills places them in an ideal position to serve customers throughout Oakland County and the surrounding areas. A local presence is often a key factor for homeowners, as it can imply quicker response times for both routine appointments and urgent repairs. However, while a local address is a positive starting point, the quality of service is what truly defines a contractor. The accessibility of their physical office is a potential benefit, but it must be weighed against other factors, such as the consistency of their customer service and the reliability of their project estimates.

One review expresses significant dissatisfaction with the company's communication and quoting process. The customer was "highly disappointed" with Dylan, the company's representative, for providing an initial quote of $2,500 "without EVER going on my roof." This lack of a physical inspection before providing an estimate is a major red flag for any homeowner. The situation worsened when the customer was later told that "an additional $2,200+ was needed for more repairs," effectively doubling the initial estimate. The customer also noted that they asked for a "detailed description before any more work was done and never received it." This lack of transparency and a significant discrepancy between the initial quote and the final cost are serious concerns. The review concludes with the customer describing Dylan as "unprofessional" and blaming "his staff and myself for miscommunication," highlighting a contentious and frustrating experience.

In contrast, another customer review paints a completely different picture. This customer was highly satisfied, praising the company for their "very comprehensive review of the condition of my roof" and the "Excellent quality of work." This customer also highlighted the strong communication, stating that the company was "in contact with me every step of the way through my roofing project." The review concludes with a strong endorsement, stating, "I compared several contractors and I would highly recommend working with SureGuard." This positive experience contrasts sharply with the negative review, suggesting that the quality of service may vary, or that there may be different experiences depending on the specific project or representative involved. For local homeowners, this disparity means that while some may have an excellent experience, others may encounter significant challenges.

Based on the provided reviews, SureGuard Roofing & Maintenance appears to offer a range of services related to roofing, though the execution and customer experience may vary.

• Roof Inspections: One review notes a "very comprehensive review of the condition of my roof," suggesting they offer detailed inspections. However, another review indicates that a quote may be provided without a physical inspection.
• Roof Repairs: The company seems to offer repair services, as mentioned in both reviews, but the accuracy of the initial quotes for these repairs is a point of contention.
• Roofing Projects: The positive review mentions a "roofing project," suggesting they handle larger jobs like full roof replacements, and the customer was satisfied with the quality.

Based on the conflicting customer feedback, the features and highlights of SureGuard Roofing & Maintenance should be carefully considered.

• Comprehensive Inspections: One review praised the company's "comprehensive review," suggesting a thorough approach to assessing a roof's condition.
• Quality of Work: The positive review highlighted "Excellent quality of work," indicating that when a project is completed successfully, the craftsmanship is of a high standard.
• Inconsistent Communication and Quoting: The negative review raises serious concerns about communication breakdowns, inaccurate initial quotes, and a lack of detailed project descriptions.
• Conflicting Customer Service Experiences: The reviews present a clear contrast, with one customer feeling well-informed and another feeling frustrated by a lack of professionalism and responsiveness.

For more information or to contact the company, the following details are publicly available.

Address: 2365 Avon Industrial Dr, Rochester Hills, MI 48309, USA

Phone: (248) 657-4242

Mobile Phone: +1 248-657-4242

In conclusion, for residents of Rochester Hills, Michigan, who are seeking a roofing contractor, a decision regarding SureGuard Roofing & Maintenance requires careful consideration of the public feedback. While one customer had a very positive experience with a comprehensive review, excellent work, and consistent communication, another experienced significant issues with the quoting process, transparency, and professionalism. This conflicting feedback underscores the importance of thorough due diligence. It would be wise for any potential customer to request a detailed, written quote after an in-person, on-the-roof inspection, and to ensure all aspects of the job are clearly defined in a contract before any work begins. Making an informed choice is the best way to ensure your roofing project is a success, protecting your home and your investment for years to come.

SureGuard Roofing & Maintenance

2365 Avon Industrial Dr, Rochester Hills, MI 48309, USA