Thomas Smith & Co

For homeowners in Florida, a sturdy and reliable roof is a critical asset, serving as the primary defense against intense sun and frequent, sometimes severe, storms. When roof problems arise, finding a trustworthy and competent local roofing contractor is essential. The process of selecting the right professional can be difficult, and many people rely on firsthand accounts and reviews from other locals to guide their decisions. Thomas Smith & Co is a roofing contractor located in Lakeland, FL, and like many businesses, it has a public reputation that can be a key factor for potential customers.

This article aims to provide a clear and factual overview of Thomas Smith & Co, based on its publicly available information and customer feedback. The company's work, especially for multi-unit properties and Homeowners' Associations (HOAs), has drawn attention from local residents. The purpose here is to present this information to help community members make a more informed choice when considering a contractor for their roofing needs.

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Thomas Smith & Co is situated at 3828 Knights Station Rd, Lakeland, FL 33810, USA. This location places the company within the Lakeland area, making it a local option for residents and businesses in Polk County and the surrounding communities. A local presence can be a benefit for customers, as it often means quicker response times for service calls and easier in-person communication. While the accessibility of a contractor is a practical concern for any project, especially in times of emergency, the reputation and quality of service remain a primary factor for customers in their decision-making process.

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Based on the available information and customer reviews, Thomas Smith & Co appears to offer roofing services, including repairs. The specific details of their service offerings, such as whether they specialize in residential or commercial projects, or particular types of materials like shingles, metal, or tile, are not detailed in the provided data. However, the feedback from a customer who is part of a Homeowners' Association suggests that the company provides services for large-scale, multi-unit residential buildings. This indicates that they are equipped to handle projects that are contracted through property management or HOA entities. The nature of these projects often involves addressing ongoing maintenance and repair needs for numerous properties within a single community.

• Roof Repair: The customer feedback mentions that the company has been hired to "repair" a leak, suggesting this is a service they provide.
• HOA and Multi-Unit Projects: The reviews indicate that the company works with Homeowners' Associations, which points to experience with larger, community-based contracts.

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When evaluating a roofing contractor, a company's features and highlights can often be a mix of both positive and negative attributes, and it is important to consider all available information. The provided customer reviews for Thomas Smith & Co offer specific insights into the customer experience.

• Customer Service Concerns: The reviews consistently use phrases like "HORRIBLE COMPANY AND TERRIBLE CUSTOMER SERVICE." This is a significant highlight, as it points to a recurring theme in the customer's experience.
• Lack of Effective Repair: A customer reported that the company had been out "5 times in the last 2 years to 'fix' the same leak" with no resolution. This suggests that the quality and effectiveness of the repair work may be a key issue.
• Milking the HOA: The reviewer's comment that the company is "milking the HOA for more business" highlights a perception of a lack of integrity and potential for repeat, unresolved issues that drive up costs without fixing the underlying problem.
• Incompetence: The term "absolutely incompetent company" is used to describe the business, which is a strong statement regarding the perceived skill level and professionalism of the team performing the work.

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For those interested in reaching out to Thomas Smith & Co, the available contact information is as follows.

Address: 3828 Knights Station Rd, Lakeland, FL 33810, USA

There is no phone number provided in the prompt, which may be a factor for locals to consider. Phone contact is often the first point of interaction for a roofing emergency or project inquiry.

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For locals in the Lakeland, FL area, understanding the reputation and track record of a roofing contractor is vital before making a commitment. Based on the provided public reviews, Thomas Smith & Co has received strongly negative feedback regarding its customer service and the effectiveness of its repair work. The reviews highlight significant concerns about the company's ability to fix persistent issues, its communication with customers, and the overall professionalism of its operations. These are critical factors for any homeowner or business owner, particularly in a region where a robust, dependable roof is a necessity. The customer feedback suggests that while the company is physically located in the area, its suitability for local residents is highly questionable due to reported issues with service quality and a perceived lack of effective problem-solving. This information serves as a cautionary tale, emphasizing the importance of thorough research and consideration of all available feedback before hiring a roofing contractor, especially for recurring problems or projects managed by an HOA.

Thomas Smith & Co

3828 Knights Station Rd, Lakeland, FL 33810, USA