Tolley Roofing Co

For residents in the Danville, Virginia area, a durable and reliable roof is essential for protecting their homes and businesses from the region's diverse weather patterns. When it comes to something as important as roofing, finding a trustworthy contractor is paramount. This article offers a comprehensive and factual overview of a local business, Tolley Roofing Co, providing insight into their services and a balanced look at their customer feedback. The information presented is based on real customer reviews, which highlight both the company's strengths and potential areas of concern, empowering local users to make a well-informed decision for their roofing needs.

Tolley Roofing Co is a local contracting business based in Danville, VA, that specializes in roofing services. The company's reputation, as reflected in customer reviews, presents a mixed picture. On one hand, there is a positive review from a customer who had a roof installed two years ago. This customer was extremely satisfied with the "beautiful" work and appreciated that the "price didn’t break me," noting that they paid "much less through Tolley Roofing" compared to two other quotes they received. This feedback speaks to the company's ability to provide quality work at a competitive price, a significant factor for many Virginia homeowners. The fact that the roof has had "no issues" after two years is a strong testament to the durability and quality of the installation.

However, another review offers a very different and cautionary perspective. This customer, after receiving a quote, agreed to the price and provided a "have cost up front," but reported that three months later, they still did not have a new roof. The review states that Kenny, presumably the owner or a key representative, would not respond to text messages or phone calls, leaving the customer "really disappointed." The customer also contrasts Kenny's work ethic with that of his uncle, Wayne, suggesting a change in management or a personal difference in professionalism. This conflicting feedback is crucial for potential customers to consider, as it points to potential inconsistencies in project management, communication, and follow-through.

Tolley Roofing Co is located at 6329 Mt Cross Rd, Danville, VA 24540, USA. This address places the company within the heart of the Danville community, making it easily accessible for residents in the city and surrounding areas of Pittsylvania County. A local presence is often a significant advantage for a roofing contractor, as it implies a better understanding of regional building codes, local architectural styles, and the specific weather challenges of Virginia. Being a local business also means they are part of the community they serve, which can sometimes foster a greater sense of trust and accountability. However, as the reviews demonstrate, a local address does not automatically guarantee a positive experience. The convenient location is a practical benefit, but the quality of service, particularly communication, should be a key part of a customer's evaluation.

Based on the available customer reviews, Tolley Roofing Co primarily focuses on roofing services. Their offerings appear to include:

• Roof Replacement: A customer review confirms that the company performs full roof replacements. The customer was highly satisfied with a new roof installed two years prior, noting that the work was "beautiful" and has had no issues since.
• Roof Repairs: While not explicitly mentioned, a roofing company that does full replacements is also typically equipped to handle various types of roof repairs. The review about the delayed project, which was for a "new roof," suggests this may have been a full replacement, but the business's general scope likely includes repairs as well.
• Roof Estimates and Pricing: The reviews indicate that the company provides estimates and can offer competitive pricing. One customer was pleased to have paid "much less" through Tolley Roofing compared to other contractors, suggesting they are a good option for those on a budget.

The provided information suggests that the core of their business is focused on residential roofing, providing essential services to homeowners in the Danville area.

The reviews for Tolley Roofing Co highlight several key features and important points for potential customers to consider.

• Quality Workmanship: The positive review is a strong endorsement of the company's craftsmanship. The customer's comment that the work was "beautiful" and has held up for two years without issues is a significant highlight. It suggests that when a job is completed, it is done to a high standard, providing long-term protection for the home.
• Competitive Pricing: The second major highlight from the positive review is the "good price." This indicates that Tolley Roofing Co offers a cost-effective solution for roof replacement, making them an attractive option for homeowners seeking to balance quality with affordability.
• Serious Communication and Follow-Through Issues: The negative review is a major red flag. It details a complete breakdown in communication and a failure to start a project after receiving a down payment. The claim that Kenny will not answer texts or phone messages for months is a critical issue that points to unreliability and poor project management.
• Potential for Inconsistent Service: The contrasting reviews suggest a possibility of inconsistent service. One customer had a great experience, while another had a very disappointing one. This could be due to a variety of factors, such as the size of the job, the time of year, or the specific individual managing the project. The mention of Kenny not having his uncle's work ethics suggests a potential generational or managerial shift that may be impacting the business's reliability.

To get in touch with Tolley Roofing Co for a consultation or to inquire about their services, you can use the following information:

Address: 6329 Mt Cross Rd, Danville, VA 24540, USA
Phone: (434) 685-3301

This information provides a direct point of contact for potential clients to reach out, though the negative review suggests that follow-up after the initial conversation may be a concern.

In conclusion, for residents of Danville and the Virginia region, Tolley Roofing Co presents a complex choice. On one hand, they have a proven track record of delivering beautiful, high-quality work at a competitive price, which is a major draw for any homeowner. The positive review showcases their potential to be an excellent and affordable choice for a full roof replacement. However, the deeply negative review, which highlights serious issues with communication and a lack of follow-through after receiving a down payment, is a significant cause for concern. These conflicting experiences mean that while Tolley Roofing Co may be suitable for locals who are able to ensure a very clear, detailed contract and are prepared to be persistent with communication, the company may not be the best fit for those who value reliability and consistent project management above all else. For any homeowner in the Virginia area, it is essential to proceed with caution, to seek clear guarantees on timelines and communication, and to carefully consider both sides of the company's public reputation.

Tolley Roofing Co

6329 Mt Cross Rd, Danville, VA 24540, USA