Tommy Dunn Roofing

For homeowners in Ocala and the surrounding Central Florida area, the roof is more than just the top of a house; it’s a vital shield against the elements. Our region's climate, with its intense sun and susceptibility to severe weather, demands a durable, expertly installed roofing system. When it’s time for a repair or a complete replacement, the choice of a roofing contractor is one of the most important decisions you can make for your home. This article provides a comprehensive look at Tommy Dunn Roofing, a contractor based in Ocala, FL. We will explore their location, services, and, most importantly, provide a factual and balanced overview of customer experiences to help local residents gain a clear understanding of what it might be like to work with them. The information presented is based on publicly available data and real customer reviews, offering a valuable resource for anyone considering a roofing project in the area.

The process of selecting a contractor is often a mix of research and gut instinct, and a company's reputation for customer service and workmanship is a key factor. In the case of Tommy Dunn Roofing, the available public information presents a complex picture. On one hand, there is a review that speaks to an extraordinary level of personal kindness and assistance. A truck driver who was stranded in Ocala after a delivery praised the company, stating, "Most helpful, friendliest people I’ve met in a long time if not ever!" They went "above and beyond" to help him get home to Virginia, demonstrating a powerful commitment to helping someone in need. This story of generosity paints a picture of a compassionate and caring team, particularly the office staff, as noted in another review. It highlights a side of the business that is deeply rooted in human kindness and community spirit.

On the other hand, another detailed customer review raises very serious concerns about the company's workmanship, post-installation conduct, and customer responsibility. This homeowner, who purchased a house with a newly replaced roof, detailed a litany of issues, including debris left in the yard, a misplaced power mast that caused damage to the meter box, and a lack of accountability from the company. The customer's account describes a situation where they had to withhold payment through a title company to ensure the damages were fixed. The review claims that the crew leader "threatened" the title company to release the check and that the company only "reluctantly paid an electrician to fix the damages that THEY created." The homeowner's final advice, "avoid this shady business," is a stark contrast to the praise of the company’s helpfulness. This feedback is critically important for local users to consider, as it speaks directly to the quality of the work and the company's willingness to stand behind it when problems arise.

This article is a vital resource for Ocala residents. It is not our role to invent information, but to present what is publicly available in a clear and structured way. We have compiled information on Tommy Dunn Roofing's location and what their services generally entail, but we have placed a strong emphasis on the details provided in these real-world customer testimonials. The contrast between a story of remarkable kindness and an account of alleged negligence and unprofessional conduct is a key takeaway. This kind of information is what helps a homeowner make a truly informed decision. The following sections will break down the business details, services, and the specific points raised in these reviews, allowing you to weigh the pros and cons for yourself. When you are making a major investment like a new roof, having all the facts—both positive and negative—is essential for protecting your home and your wallet.

Location and Accessibility

Tommy Dunn Roofing is located at 4480 NE 35th St suite a, Ocala, FL 34479, USA. This address places them in a well-defined part of Ocala, allowing for convenient access for local residents and those in the surrounding Central Florida area. Their physical presence in the community suggests they are a local business with a vested interest in serving their neighbors. A local base of operations can be a significant advantage, as it often means a company is familiar with the specific weather patterns, building codes, and architectural styles common to the region. This accessibility is practical for scheduling consultations and for projects, but as the customer reviews suggest, location is only one part of the equation when choosing a contractor. It's important to consider their full business practices and reputation in addition to their physical address.

Services Offered

Based on publicly available data, Tommy Dunn Roofing offers a range of services for local properties. They are noted for being a certified roofing contractor who works on both residential and commercial buildings. Their services typically include:

• Roof Replacement: The company is contracted for full roof replacement projects, which can be necessary for homes that have reached the end of their lifespan or sustained significant damage.
• Roof Repair: It can be inferred that they handle general roof repairs, which is a key service for any homeowner dealing with leaks or damage from storms.
• Project Management: The company is involved in the overall management of roofing projects, from the initial contract to the final cleanup and inspection.
• Material Installation: They are experienced in working with various roofing materials and are knowledgeable in the installation process for these materials.
• Contractual Agreements: Their contracts may include clauses for replacing a certain number of wood sheets, with the intention of paying back money for unused materials, as mentioned in a customer review.
• Handling Damage Caused by Work: The company's services, based on one customer's experience, may involve dealing with and rectifying damage to a customer's property that occurs during the course of the roofing work.

Features and Highlights

The features and highlights of a company are often best understood through the experiences of its customers. The reviews for Tommy Dunn Roofing provide a stark contrast, highlighting both positive and negative aspects of their business:

• Positive Customer Service: One review praises the company for its exceptional kindness and willingness to go "above and beyond" to help a stranded truck driver. This demonstrates a strong sense of personal generosity.
• Office Staff Friendliness: One customer who had a negative experience with the installation team still noted that the "office ladies were nice though," suggesting a pleasant and helpful front office.
• Alleged Negligence and Carelessness: A customer review details issues with the crew's workmanship, including a lack of cleanup and damage to a power mast and meter box. The review suggests that the crew was careless in their work.
• Poor Post-Installation Responsibility: A major concern highlighted is the company's alleged denial of responsibility for damage they caused. The review claims they were reluctant to pay for repairs until a title company legally withheld payment.
• Lack of Cleanup: The same review notes that the crew left a significant amount of debris and did not use a magnet to clean up nails, which is a major safety and quality concern.
• Broken Contractual Promises: One review states that the company failed to pay back money for unused materials as promised in the contract, suggesting a breach of their written agreement.

Contact Information

Address: 4480 NE 35th St suite a, Ocala, FL 34479, USA

Phone: (352) 438-0042

Conclusion: Why this place is suitable for locals

For residents of Ocala and Central Florida, the decision of whether to hire Tommy Dunn Roofing is one that requires careful consideration of all available information. The public data presents a company with a local presence and a history of service, but the customer reviews reveal a deeply divided perspective. On one hand, there is a powerful story of extraordinary personal kindness, suggesting that the team can be genuinely caring and helpful. This is a positive feature that speaks to a good heart within the business. However, this warmth is set against a very concerning review that details a potential lack of professional responsibility and quality control. This homeowner's experience with alleged faulty installation, poor cleanup, and a reluctance to accept responsibility for damages is a significant warning sign for any local. In Florida, where a roof's integrity is a critical matter of home safety and financial security, a contractor who is perceived as having no warranty and no service is a substantial risk. The advice to "take before and after pictures" and to be prepared to "work with a lawyer if you need one" is not something a homeowner should have to consider when hiring a professional. Therefore, while Tommy Dunn Roofing may be a local business with a kind-hearted office staff, the serious allegations of poor workmanship and a lack of accountability raise serious questions about their suitability for a major roofing project. Locals are strongly advised to perform thorough due diligence and to seek out companies with consistently positive reviews across all aspects of their service, from the initial bid to the final cleanup and long-term warranty support.

Tommy Dunn Roofing

4480 NE 35th St suite a, Ocala, FL 34479, USA