Zetroc Roofing Inc

For homeowners across Georgia, particularly those in the Palmetto area and within Fulton County, the roof is an indispensable component of any property. It provides crucial protection against Georgia's diverse weather conditions, from intense summer heat and heavy rainfall to occasional severe storms. Ensuring your roof is in optimal condition, whether through minor repairs or a complete replacement, is paramount for safeguarding your home and maintaining its value. When seeking a roofing contractor, homeowners often look for a balance of professionalism, honesty, and quality workmanship. Zetroc Roofing Inc, located in Palmetto, GA, is one such company that has served the community, aiming to provide roofing solutions for various needs.

Zetroc Roofing Inc operates with the intention of providing professional and honest roofing services. They understand that homeowners need reliable solutions for their roofing concerns, whether it's addressing a stubborn leak or undertaking a full roof replacement. The company aims to be a straightforward choice for clients seeking repairs or replacements. Over the years, they have sought to build relationships with clients based on fair pricing and a professional approach to minor repairs. They aim to complete projects effectively, ensuring that clients experience no immediate leaks or issues following their service.

Zetroc Roofing Inc is conveniently located at 8705 Gullatt Rd, Palmetto, GA 30268, USA. This accessible address positions them within the Palmetto community, making them a local option for residents in Palmetto, as well as those in the wider Fulton County and surrounding areas of Southwest Metro Atlanta. Being based in Palmetto allows Zetroc Roofing Inc to serve their immediate community efficiently, facilitating quicker responses for service calls and easier access for clients seeking consultations. This local presence can be a significant advantage for homeowners who prefer working with a contractor deeply rooted in their own area, offering the convenience of local service for their roofing needs.

Zetroc Roofing Inc offers a range of services designed to address various roofing needs for homeowners. Based on provided information, their services include:

• Roof Repair: Addressing issues such as leaks, flashing problems, and repairs to plumber's vents. They aim to provide effective solutions for these specific problems.
• Roof Replacement: Offering complete removal of existing roofing materials and installation of new roofs. This service is intended to provide a comprehensive overhaul of the roofing system.
• Flashing Repair: Specializing in repairs to flashing around chimneys and other roof penetrations to prevent water intrusion.
• Plumber's Vent Repair: Addressing issues related to the vents on the roof that are crucial for plumbing systems.
• General Roofing Services: Providing professional assistance for various other roofing concerns, implied by their long-standing presence and general scope of work.

Zetroc Roofing Inc, led by Mark Cortez, presents a mixed range of experiences for customers, offering both positive aspects and areas of concern, as reflected in customer feedback.

• Positive Experiences with Repairs and Initial Service: For minor repairs, including flashing and plumber's vents, customers have reported positive experiences. Mark and his team were perceived as "friendly, fair in pricing, and professional" for these smaller jobs, with one customer stating "no leaks or issues" after previous repairs. This suggests a capability in handling specific repair tasks effectively.
• Professional Demeanor (Initial Stages): Mark and his team have been noted for being professional and honest in initial interactions for certain projects.
• Concerns with Full Roof Replacement: A significant highlight, however, is a detailed negative experience concerning a full roof replacement. Key issues raised include:
  • Incomplete Felt Material Removal: A claim that most of the felt material was not removed during a full roof replacement, despite the expectation that all shingles and felt would be replaced. The owner's justification that it "wasn't necessary" was seen as cutting corners by the customer, who felt they paid for a complete replacement.
  • Damage to Property: Wires connected to security cameras were allegedly pulled away from the soffit, and a "blind" outlet cover was removed from the soffit, with claims that the crew did not touch them, despite visible evidence.
  • Lack of Oversight and Follow-Up: The owner, Mark, reportedly left the site for hours during the work and did not attempt to inspect the claimed damages (wires, footage, loose shingle) when informed.
  • Unaddressed Concerns: A specific loose shingle near the chimney flashing was not addressed in the response, despite being brought to attention.
  • Perceived Breach of Trust: The customer, who had a long-standing positive relationship with Zetroc for minor repairs since 2006, felt a "mistake of trusting them for a total roof replacement" due to these issues, leading to a strong statement of distrust.
• Accessibility of Owner (Varies): While some positive experiences might imply owner accessibility, the negative review points to a lack of direct involvement in addressing critical post-service issues and assessing claims of damage.

For those in Palmetto and across Georgia looking to contact Zetroc Roofing Inc, their contact information is as follows:

Address: 8705 Gullatt Rd, Palmetto, GA 30268, USA

Phone: (770) 306-2976

Mobile Phone: +1 770-306-2976

These direct lines of communication allow you to inquire about their services, schedule an inspection, or discuss your specific roofing needs.

For locals residing in Georgia, particularly within Palmetto and the surrounding Fulton County, Zetroc Roofing Inc offers roofing services that should be considered with a balanced perspective, drawing on the varied customer experiences. On one hand, the company has a history of handling minor repairs, such as flashing and plumber's vents, with apparent professionalism and fair pricing, leading to no immediate issues or leaks for some long-term customers. This suggests that for smaller, targeted roofing repairs, they may be a suitable option. Their local presence in Palmetto also offers the benefit of accessibility and potentially quicker response times for immediate, localized needs.

However, the detailed negative review concerning a full roof replacement raises significant points for consideration. Issues such as alleged incomplete work (felt material not fully removed), property damage (security camera wires, outlet cover), and a perceived lack of direct inspection or resolution from the owner for these concerns indicate potential inconsistencies in quality control and customer service for larger, more complex projects. The feeling of breached trust, despite a long history of positive minor repairs, suggests that homeowners should exercise thorough due diligence, especially when considering a complete roof replacement. While they might be considered for small, specific repairs based on some past positive experiences, prospective clients for major projects would be well-advised to obtain detailed written agreements, clarify all aspects of the replacement process (e.g., full material removal), and potentially seek additional references for similar-scale jobs to ensure expectations are met. Ultimately, their suitability for locals depends heavily on the scope of work required and a careful evaluation of their operational practices for comprehensive projects.

Zetroc Roofing Inc

8705 Gullatt Rd, Palmetto, GA 30268, USA