911 Construction

Introduction / Overview

When undertaking a roofing or home remodeling project in Florida, selecting a contractor is a decision that impacts not just the aesthetics of your property, but also its structural integrity and your financial well-being. The humid climate and potential for severe weather demand a high level of professionalism, expertise, and reliability from any company you hire. However, based on available public data, including direct customer reviews, it is essential for local residents to be aware of the experiences of others before engaging with 911 Construction. This article aims to provide a factual and informative overview based on these firsthand accounts. The information provided here is not promotional but rather a critical summary of public feedback, which consistently raises serious concerns about the company's performance, communication, and project outcomes. While the company's name might suggest urgency and reliability, the reviews paint a very different picture. The feedback from real customers highlights a pattern of significant project delays, alleged dishonesty from staff, and a failure to properly complete contracted work, leading to subsequent and more serious issues for homeowners. For any local in the Florida region, especially those in the Sunrise area, understanding these experiences is crucial to making an informed and cautious decision about who to entrust with their valuable property.

Location and Accessibility

911 Construction is located at 4880 Hiatus Rd Suite 120, Sunrise, FL 33351, USA. A physical address for a company typically offers a sense of permanence and local commitment. However, according to the available public reviews, a physical location does not guarantee a positive experience or reliable service. The negative feedback suggests that, despite the company's base of operations in Sunrise, their accessibility in terms of communication and responsiveness to customer concerns is severely lacking. Customers reported project managers who were difficult to reach, did not show up for scheduled appointments, and failed to follow through on promises. For local homeowners, a contractor's physical location is only useful if it corresponds with a professional and accessible line of communication. The experiences described by customers indicate that this company's accessibility from a customer service standpoint is a major point of failure, regardless of their location on a map. This is a crucial consideration for anyone who believes a local contractor will be more responsive to their needs. The reviews suggest that with this company, proximity to the office does not translate to a reliable partnership.

Services Offered

• Home Repair and Remodeling: Based on the customer reviews, 911 Construction has been hired for home repair and remodeling projects. These projects involved repairing master and downstairs bathrooms that had suffered from leaks and mold. While the company was contracted to perform these repairs, the reviews suggest a failure to execute the work correctly and completely. For example, one review details a bathroom leak that was not properly fixed, a toilet that was not repaired correctly, and mold that was not fully removed. The reviews indicate a pattern of unfinished or improperly performed work in these areas.

• General Construction: One review mentions a "buildout" that was contracted with 911 Construction. This suggests the company may offer general construction services beyond simple repairs. However, the customer's experience was highly negative, with the project being unfinished after three years, despite the company being paid in full. This highlights significant issues with project management, work quality, and the company's commitment to completing its contractual obligations.

• Roofing and Related Services: While the provided information classifies 911 Construction as a roofing contractor, the customer reviews do not mention any positive roofing projects. Instead, they focus on poor outcomes from remodeling and general construction work. The specific negative feedback about unsealed showers and persistent leaks is particularly relevant to anyone considering them for a roofing project, as it demonstrates a lack of attention to detail and proper sealing techniques, which are critical for any job involving water intrusion prevention.

Features / Highlights

• Significant Project Delays: A recurring theme in the customer reviews is the significant amount of time projects took to start and complete. One customer stated their project took "months to start after a deposit was made," and another's project was "still not finished" after three years. These delays are a major concern and suggest a lack of proper project management, scheduling, and resource allocation.

• Substandard Workmanship: Both reviews provided point to serious issues with the quality of work. One customer's new shower was left with an "uneven surface with puddles of water collecting" and a leak. The same review detailed a toilet that was only resealed, not properly repaired, leading to continued mold growth. Another customer reported their new shower doors were "too big for the space," and a kitchen sink cabinet had to be redone because a garbage disposal was not installed correctly and leaked.

• Poor Communication and Alleged Deception: Customers reported a severe lack of communication from project managers who were "basically impossible to contact" and who would give "false promises." One review mentioned a project manager who "lied about the time" needed for permits, and another noted that a worker who was supposed to fix problems "left one day and never came back." This pattern of poor communication and alleged dishonesty creates a highly stressful and frustrating experience for clients.

• Failure to Complete Projects: In one case, the project was still unfinished three years later, with the customer having to hire and pay another company to fix the remaining issues. In another, a promised fix for leaks and cracks was left incomplete, with mold being discovered again in an area the company claimed to have repaired. The company’s failure to complete projects to a satisfactory standard is a primary cause of customer dissatisfaction.

• Inadequate Customer Service and Accountability: One customer's account describes a situation where they were disregarded, allegedly because they were a "single older woman." When they called the owner, they were told they only had a year to file, even though the job was unfinished. This points to a significant lack of accountability and a dismissive attitude toward customer grievances, which is a serious red flag for any potential client.

Contact Information

911 Construction's provided contact information is a phone number, (954) 597-5900, and an address at 4880 Hiatus Rd Suite 120, Sunrise, FL 33351, USA. This information is publicly available, but as the customer reviews suggest, contacting the company through these channels may not lead to a satisfactory resolution of issues. The reviews highlight that even when a customer does manage to get in touch, the response may be unhelpful, dismissive, or a false promise. For this reason, anyone considering this company should proceed with extreme caution and be aware that these points of contact may not provide the professional, responsive service expected from a reputable contractor.

Conclusion: Why this place is NOT suitable for locals

Based on the overwhelming and detailed negative feedback from multiple customers, 911 Construction is not a suitable choice for locals in the Florida region. The experiences described in the reviews are consistent and paint a clear picture of a company that, according to these accounts, consistently fails to meet its professional obligations. The serious issues reported include prolonged project delays, poor quality workmanship that required further repair, a lack of communication from project managers, and a failure to complete contracted work. For a homeowner in Florida, where a well-maintained and properly constructed home is vital for protection against the elements, hiring a company with such a track record could lead to significant stress, financial loss, and potential damage to their property. The reviews detail instances of mold remediation that was not properly completed, leaks that persisted after repair, and projects that were left unfinished, forcing customers to pay other companies to fix the mess. This company's alleged disregard for customer concerns and a lack of accountability make it a risky choice for any construction or roofing project. For anyone in the Sunrise area and beyond, the provided public data serves as a strong warning to seek out a different, more reliable, and reputable contractor to protect their home and investment.

911 Construction

4880 Hiatus Rd Suite 120, Sunrise, FL 33351, USA