All About Roofing Co., LLC

For homeowners in North Carolina, a robust and well-maintained roof is a crucial defense against the state’s varied weather, from severe thunderstorms to high humidity. When a roof requires attention, whether for a repair or a full replacement, choosing the right contractor is a decision that can significantly impact the safety and value of your home. All About Roofing Co., LLC, a company located in Burlington, NC, is one of the many contractors serving the local community. Making an informed decision requires looking at all available information, including a company’s services, location, and most importantly, the experiences of other customers. The provided reviews, which offer contrasting perspectives, are an essential component of this evaluation, highlighting both potential strengths and serious concerns that any homeowner in North Carolina should consider before moving forward with a project. A careful and factual assessment is the only way to ensure your home is in good hands.

The roofing industry is built on trust, and a company's reputation is often the most valuable asset it possesses. A local contractor, in particular, relies on positive word-of-mouth and a history of reliable service to succeed. The provided customer reviews for All About Roofing Co., LLC present a complex picture. One review praises the company for its professionalism, expertise, and clear communication, noting that a representative named Jeremy "was able to diagnose the issue after a comprehensive inspection" and "made the repair promptly." This experience points to a company that can provide a high-quality, professional service. However, another review details a deeply negative experience involving "deceptive practices," unfulfilled promises, and alleged subpar work, leading to a complaint being filed with the Department of Veteran Affairs. This review specifically mentions a lack of communication from the company and a claim that the contractor "used OSB instead of plywood they charge for plywood," which raises serious questions about the company's integrity and quality of work. For any homeowner, especially those navigating a complex insurance claim, these contrasting experiences necessitate a careful and cautious approach.

All About Roofing Co., LLC is located at 819 NC-87, Burlington, NC 27217, USA. This physical address places the company within the Burlington community, making them accessible to residents in the city and the surrounding areas of North Carolina. A local presence is generally a positive factor, as it often means a contractor is more responsive to service calls and has a better understanding of the regional climate and local building codes. Proximity allows for quicker response times to emergencies, which can be crucial in preventing further damage to a home after a storm. While a local address provides a physical anchor for the business in the community, it is important to remember that location alone does not guarantee quality or integrity. The proximity should be considered alongside the full scope of a company's reputation and customer feedback. For homeowners in the area, the ability to reach out to a local company for a quote or a repair is a convenience, but it is one that must be weighed against other factors, such as the company’s track record of customer satisfaction.

Based on the available information, All About Roofing Co., LLC provides services consistent with a general roofing contractor. The positive review mentions a "comprehensive inspection" and a "repair," suggesting they are capable of diagnosing issues and performing necessary fixes. The negative review, however, points to a larger project involving an "insurance claim" and a "roofing company to finish the job," implying that the company also handles full roof replacements. The claim that they were "charged for plywood" but "used OSB instead" is a serious accusation related to materials and billing practices. For any homeowner, understanding the full scope of services and the materials a contractor uses is paramount. It is crucial to get a detailed, written contract that specifies the exact materials to be used and the scope of work. Based on the provided information, the types of services they would be expected to offer include:

• Roof Repairs: One review confirms that the company provides repair services, including comprehensive inspections to diagnose problems like leaks. This is a fundamental service for any roofing contractor.

• Roof Replacement: The reference to an insurance claim and a crew working on a roof suggests that they also handle full roof replacements. This is a major project that requires careful planning and execution.

• Inspections and Estimates: The positive review highlights a "comprehensive inspection," indicating that they provide this critical service to help homeowners understand their roof's condition and the scope of any necessary work. It is during this stage that a company's communication and honesty are most evident.

• Insurance Claim Assistance: The negative review, which mentions an insurance claim, suggests that the company works with clients who are going through this process. This is a valuable service for homeowners, but it must be handled with integrity and transparency.

When evaluating a roofing contractor, a homeowner should consider the features and highlights that are either praised or criticized in customer feedback. These points provide the most accurate picture of what to expect from a company. The available reviews for All About Roofing Co., LLC offer a clear contrast that can help a potential client in their decision-making process.

• Thorough Inspections (Mixed): One customer praised the "comprehensive inspection" and a clear explanation of the issue. However, the other review's claim of "deceptive practices" and subpar work raises doubts about the thoroughness and honesty of their overall assessment and execution.

• Customer Service and Communication (Mixed): One review describes a positive interaction with Jeremy, who "patiently and cordially answered all of my questions." In stark contrast, the other review details unreturned phone calls and a lack of follow-up from the office, which is a significant red flag for customer service.

• Expertise and Confidence (Positive): The first review notes that the representative's "understanding and expertise inspire confidence." This suggests that on a good day, the company's team can project a sense of competence that is reassuring to a homeowner.

• Integrity and Materials (Negative): The most serious concern comes from the second review, which alleges that the company used a cheaper material (OSB) while charging for a more expensive one (plywood). This accusation of dishonesty and substandard work is a major consideration for any potential client.

• Project Completion (Negative): The fact that the second customer had to "reopen the claim and hire another roofing company to finish the job" is a clear indication of a failure to complete a project to the customer's satisfaction, pointing to significant issues in their service delivery.

For those in Burlington, NC, who are considering All About Roofing Co., LLC for a project, it is essential to contact them directly to get detailed information. It is also highly recommended to obtain quotes and references from multiple companies before making a final decision.

Address: 819 NC-87, Burlington, NC 27217, USA

Phone: (336) 329-6351

Mobile Phone: +1 336-329-6351

In conclusion, All About Roofing Co., LLC is a local contractor in Burlington, NC, that presents a mixed and complex picture based on available customer feedback. For locals in North Carolina, the suitability of a contractor hinges on their reliability, integrity, and the quality of their work. While one customer had a very positive experience with a repair and praised the expertise and communication of a representative, another customer had a profoundly negative experience involving alleged deceptive practices, poor communication, and a failure to complete the job to a professional standard. This contradictory feedback means that a homeowner must proceed with extreme caution. The ideal contractor for a local resident is one with a consistent track record of positive reviews, a commitment to honest business practices, and a reliable team that stands by its word. The serious allegations of unfulfilled promises and substandard materials in one review make it essential for any potential client to perform extensive due diligence before hiring this company, including getting a detailed, written contract and checking references.

All About Roofing Co., LLC

819 NC-87, Burlington, NC 27217, USA