Apex Roofing

Choosing a roofing contractor in the Washington region is a significant decision for any homeowner. A roof is a home’s primary defense against the Pacific Northwest’s weather, and a quality installation is crucial for long-term protection and peace of mind. Apex Roofing, located in Federal Way, is one of the local companies serving this need. This article provides an overview of the company, its services, and the experiences of its customers, offering valuable insights for anyone considering a roofing project.

Apex Roofing offers a variety of residential roofing services, specializing in roof replacement. The company is based in Federal Way, making it a local option for residents in King and Pierce counties. A local presence can be a significant advantage, as it often means the company is more familiar with regional building codes, specific weather challenges, and the architectural styles common in the area. This local expertise can be a key factor in ensuring a project is completed successfully and to a high standard.

A company's reputation is often best understood through the firsthand accounts of its customers. Based on available public reviews, the experiences with Apex Roofing have been varied, ranging from highly positive to significantly negative. This mixed feedback highlights the importance of thorough communication and clear, detailed contracts throughout the home improvement process.

On one hand, a customer who had their 30-plus-year-old cedar shake roof replaced with a composite roof had a very positive experience. The customer praised Nikko, the representative, for "always communicating the plan and process along the way." The crew was described as "punctual, professional, and incredibly detail-oriented," with a focus on protecting landscaping and performing a thorough cleanup each day. This review speaks to the high quality of the final product, with the customer noting that the craftsmanship was "outstanding" and that they now have "peace of mind knowing it will last for decades to come." This account presents Apex Roofing as a company that delivers top-tier service and results.

The positive reviews also highlight the efforts of some individual employees. Another customer left a glowing five-star review for the sales representative, Justin. This customer noted that Justin was "extremely friendly and not pushy at all," and went "out of his way" to meet on a Sunday to review the contract. This level of personalized service and commitment to the customer's timeline is a key factor in building trust and a positive initial experience. The customer’s statement that "Apex is lucky to have Justin as a sales rep" underscores the value that a great employee can bring to a company's reputation.

However, other customer experiences have been less positive. A different review, which was an update to a prior five-star rating, detailed a number of issues that arose after the initial agreement was made. The customer, who had a contract for a roof replacement that included cleaning the gutters and fascia boards, was surprised on the day of installation with a call from Francisco, a representative from Apex, stating that new gutters were needed. This last-minute discovery, which was not mentioned during the company's initial "thorough inspection and measurements," added a significant and unexpected cost to the project. The customer felt they were put "over a barrel," as their old gutters had already been torn down, and ended up agreeing to an additional cost that was about 30% of the total project price after negotiation.

The problems did not end there. The customer also reported that the fascia boards, which were agreed to be cleaned in the contract, were left dirty and put back on with the primed side showing. Exposed edges were left where boards had been cut. The customer's attempt to get a credit for the painting needed to fix these issues was denied, with the company's representative stating that the area was a "construction zone" and the cleaning agreement "didn't matter." This experience highlights a significant breakdown in communication and a failure to honor a contractual agreement, leading the customer to conclude they "would not recommend APEX if you need a new roof."

These contrasting experiences with Apex Roofing underscore the importance of due diligence for anyone in the Washington region considering them for a project. While the company appears to have some excellent personnel who provide high-quality service, other aspects of the business, such as communication regarding unexpected costs and adherence to contract details, have been a source of frustration for some clients. For potential customers, it is vital to have every detail of a project, including any potential for unexpected costs, clearly outlined in a written contract and to ensure that all parties are in agreement before work begins.

Ultimately, selecting a contractor is a balance of trust, communication, and a clear understanding of the project's scope. The reviews suggest that Apex Roofing has the potential to deliver high-quality results, but some customers have faced significant challenges with unexpected costs and contract adherence. For locals, this information serves as a reminder to be proactive in managing the project and ensuring all agreements are in writing and fully understood by all parties.

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Location and Accessibility

Apex Roofing is located at 33710 9th Ave S Suite 10, Federal Way, WA 98003, USA. This location in Federal Way is strategically positioned to serve a wide area within the Washington region, including cities like Tacoma, Seattle, and their surrounding neighborhoods. The company's presence in a centralized location allows for efficient service to both King and Pierce County residents, ensuring they can respond to customer inquiries and project needs in a timely manner.

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Services Offered

• Roof Replacement: Specializing in the complete replacement of old roofs with new materials, including transitions from materials like cedar shake to composite roofing.
• Roofing Inspections: Providing thorough inspections of roofs to assess their condition and determine the best course of action for repair or replacement.
• Material Selection: Assisting customers in choosing the right roofing materials, ensuring the new roof meets both their aesthetic and functional needs.
• Gutter Services: The company also offers gutter-related services, including installation and cleaning, as part of a comprehensive roofing project.
• Fascia Board Work: Providing repair and cleaning services for fascia boards, which are a key component of a home’s roofing system.

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Features / Highlights

• Expertise in Roof Conversions: Known for successfully converting older roofs, like cedar shake, to modern, durable composite materials.
• Professional Sales Team: Some customers have praised the sales representatives for their friendliness, non-pushy approach, and excellent communication.
• Quality Craftsmanship: Positive reviews highlight outstanding workmanship and attention to detail from the crew, particularly in the final product.
• Customer Communication: The company’s ability to communicate the plan and process has been a key factor in positive customer experiences.
• Thorough Cleanup: Crews are noted for being punctual, professional, and meticulous in cleaning up the job site each day.

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Contact Information

Address: 33710 9th Ave S Suite 10, Federal Way, WA 98003, USA

Phone: (253) 201-6767

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Conclusion: Why this place is suitable for locals

Apex Roofing, based in Federal Way, serves the Washington community with a range of residential roofing services. For local residents, the company provides an option for major projects like roof replacement and conversions to new materials. While some customers have had very positive experiences with the professionalism and quality of work, others have encountered challenges with unexpected costs and a lack of adherence to contract details. Therefore, it is suitable for locals who are willing to be proactive in their communication and ensure all aspects of the project, including potential additional costs and contract agreements, are clearly and thoroughly documented. This approach can help mitigate potential issues and lead to a successful outcome.

Apex Roofing

33710 9th Ave S Suite 10, Federal Way, WA 98003, USA