Chicagoland Roofing & Tuckpointing

For homeowners and business owners in Chicago, a city with a rich history of brick and masonry architecture, a contractor with a dual specialty in roofing and tuckpointing can be a valuable asset. The weather in Illinois is notorious for its ability to test the resilience of any structure, making the integrity of a home's exterior a top priority. Chicagoland Roofing & Tuckpointing, based in the city, offers a range of services designed to address both of these critical areas. However, like any company, their performance and customer experiences can be varied, and it is important for potential clients to have all the information before making a decision.

The goal of this overview is to provide an objective look at Chicagoland Roofing & Tuckpointing based on available public data, including customer reviews. The company's work is intended to help locals maintain and protect their properties from the elements. However, the feedback from customers presents a complex picture. One review expresses significant dissatisfaction, claiming that the company, specifically an individual named Sam, failed to complete a roofing job after taking payment. The review states, "DO NOT USE THEM!!! Sam came out to replace our shingles and said they didn't have enough material to finish the job but would return. They never showed up to finish the job after taking the money. The work that they did do was done incorrectly, so requires rework." This customer's frustration is centered on incomplete work, poor craftsmanship, and a perceived lack of integrity.

Another review echoes similar sentiments about a lack of follow-through and poor communication. This customer hired the company for roof repair and was upsold on additional services that they say were never completed. The review notes, "Totally dishonest. These guys did some roof repair on my garage. While here they said they would seal some windows and clean my gutters for an extra $650. I did not watch them do it. The next day I called and told them they didn't (my check was cashed immediately). Dan said his son would come back the next day. He didn't." This feedback highlights a potential pattern of taking payment for work that is not completed and a breakdown in communication, which can lead to a negative and frustrating experience for the homeowner. This information is crucial for any local resident considering this company for their home improvement needs.

Chicagoland Roofing & Tuckpointing is located at 3753 N Austin Ave #1s, Chicago, IL 60634, USA. This location places the company within the Chicagoland area, allowing it to serve a wide range of neighborhoods and suburbs. Being based in a major metropolitan area provides them with a central point of operation, which can be advantageous for logistical purposes.

The company’s presence in Chicago also means they have a local understanding of the specific weather conditions and architectural styles common in the region. This local knowledge is often a key factor for homeowners seeking contractors who are familiar with the area's unique challenges. The accessibility of their location may allow them to respond to service calls throughout the city, although the customer reviews provided suggest that a physical location does not guarantee a timely or complete response to all projects. For local residents, a contractor’s location is just one of many factors to consider, and it should be weighed alongside a company's reputation for reliability and professionalism.

As a company with "Roofing & Tuckpointing" in its name, it can be inferred that they offer services related to both of these critical areas of home maintenance. Based on the provided information and common practices for businesses with a similar focus, their services likely include:

• Roofing Services: This would likely include roof repairs, which were mentioned in the reviews, as well as potential full roof replacements. Their work would probably involve shingle roofing, given the mention of shingles in the reviews.
• Tuckpointing: This is the process of repairing mortar joints in brickwork. For a city like Chicago with many older brick homes, this is an essential service for maintaining structural integrity and preventing water damage.
• Exterior Repair and Sealing: The reviews mention services like sealing windows and cleaning gutters, indicating they may offer a broader range of exterior repair and maintenance services.
• Masonry Work: Beyond tuckpointing, a company with this focus would likely handle other masonry repairs, such as brick replacement or chimney work, though these are not explicitly detailed in the provided reviews.

Based on the available customer reviews, some of the features and highlights of this business are presented from a negative perspective. However, these points can still be framed to inform a potential customer about the company’s operational style.

• Pricing and Quotes: The reviews do not mention the price of the initial quote, but they do indicate that a check was cashed immediately. This could suggest a business practice of requiring prompt payment, which is a detail for customers to note.
• Communication Issues: The customer feedback highlights significant problems with communication, including being "ghosted" and receiving unfulfilled promises to return and finish work. This is a critical point for anyone who values a contractor who provides consistent updates and follow-through.
• Incomplete and Unprofessional Work: Both reviews indicate that the work was either left unfinished or done incorrectly, requiring rework. This suggests potential issues with quality control and project management.
• Responsiveness: The reviews show a pattern of unresponsiveness after payment was received and problems were reported. The customer tried to contact the company multiple times without success.

The contact information for Chicagoland Roofing & Tuckpointing is as follows:

• Address: 3753 N Austin Ave #1s, Chicago, IL 60634, USA
• Phone: (773) 630-3215

In conclusion, Chicagoland Roofing & Tuckpointing is a local business operating in the Chicago, IL area that offers services related to roofing and masonry. However, based on the provided customer reviews, this company may not be a suitable choice for locals. The reviews detail significant issues with communication, incomplete projects, and a lack of professionalism after payment has been made. For residents seeking a reliable and trustworthy contractor for a significant home investment, these experiences suggest a high degree of risk. A homeowner's primary concern is to find a business that will not only perform quality work but also honor their commitments and maintain open lines of communication throughout the entire process. The experiences shared by these customers strongly indicate that Chicagoland Roofing & Tuckpointing may fall short in these crucial areas. Therefore, locals are advised to proceed with extreme caution and consider these negative experiences when evaluating this company for any home repair or remodeling project.

Chicagoland Roofing & Tuckpointing

3753 N Austin Ave #1s, Chicago, IL 60634, USA