Durst Roofing & Siding, LLC

For homeowners in Ohio, and particularly in the Niles and surrounding communities, the roof of a house is its first and most important defense against the state’s challenging climate. From the heavy snow and ice that define our winters to the severe winds and hail of summer storms, a roof must be built to last. When it comes time for a repair, a full replacement, or an exterior renovation, selecting a reliable and professional roofing contractor is a decision that requires careful consideration. A company’s reputation, experience, and commitment to quality are all factors that homeowners weigh before entrusting them with one of their most valuable assets. Durst Roofing & Siding, LLC is one such company that has been serving the local community, and this article provides an in-depth look at what customers have said about their work.

This overview is designed to be clear, engaging, and informative, presenting a balanced perspective based on publicly available data and customer reviews. We will delve into their location, the variety of services they offer, and the specific highlights and concerns that have been raised by clients. By providing this detailed information, our goal is to empower you, the local homeowner, to make an informed decision about your next home improvement project. The stories and experiences of others can be invaluable in understanding what to expect from a contractor, and we've gathered a range of feedback to help you navigate your options with confidence.

The importance of a local contractor cannot be overstated. A local business, like Durst Roofing & Siding, LLC, is a part of the community and its reputation is built on the satisfaction of its neighbors. This local connection often translates into a deeper understanding of regional building codes, material preferences, and climate-specific challenges. A company with local roots has a vested interest in delivering high-quality work to maintain its standing in the community. Their business is dependent on positive word-of-mouth and repeat customers, which provides a strong incentive for them to deliver professional, honest, and reliable service. We will examine how this local presence has impacted the customer experiences with Durst Roofing & Siding, LLC.

As we proceed, we will present a range of feedback, from glowing praise for their detailed work on complex projects to serious concerns about communication and project follow-up. This will give you a comprehensive picture of the company and help you decide if they are the right fit for your specific needs.

Durst Roofing & Siding, LLC is conveniently located in Niles, Ohio, to effectively serve the community and the wider Trumbull County area. Their physical address is 1544 N Main St, Niles, OH 44446, USA. This local presence is a key advantage for residents, as it ensures they can be on-site quickly for initial consultations, project starts, and any necessary follow-up work. Having a contractor with a physical office in the community provides a sense of security and accountability that is highly valued by homeowners.

Communication is a critical part of any home improvement project, and Durst Roofing & Siding, LLC can be reached through several direct channels. Their primary phone number is (330) 646-5721, and their mobile number is +1 330-646-5721. These direct lines of communication are essential for scheduling appointments, getting quotes, and staying in touch throughout the project timeline. A strong commitment to open communication is often a sign of a professional company, as it keeps the homeowner informed and helps to manage expectations from start to finish.

For locals, the accessibility of a contractor with a nearby location and multiple contact options simplifies the entire process. It allows for faster responses to both routine inquiries and urgent issues, a factor that is particularly important when dealing with roof damage or other exterior problems.

Durst Roofing & Siding, LLC offers a comprehensive suite of services that go beyond just roofing. Their expertise extends to various aspects of a home’s exterior, making them a potential one-stop shop for several home improvement needs.

Services Offered:

• Residential Roofing: This is a core part of their business, including new installations, replacements, and repairs. They are noted for handling complex rooflines, such as those on a craftsman-style home with multiple dormers, and are experienced with large-scale projects.
• Siding Installation and Repair: As their name indicates, they also specialize in siding. They can install new siding to enhance your home’s appearance and provide an extra layer of protection from the elements.
• Gutters and Gutter Guards: The company handles gutter-related projects, including the reinstallation of gutter guards, ensuring that a home’s water drainage system is functioning properly to protect the roof and foundation.
• Flashing and Underlayment: Their crews are noted for their attention to detail on crucial components like flashing and underlayment, which are essential for preventing leaks and ensuring the longevity of a roof.
• Fascia and Soffit: They also perform work on a home's fascia and soffits, including rebuilding and re-wrapping these components. This is a critical service for both aesthetics and protection.
• Storm Damage Repair: Given their presence in Ohio, they are well-equipped to handle repairs related to storm damage, providing timely solutions to protect a home from further harm.

Customer feedback on Durst Roofing & Siding, LLC is diverse and provides a look at the various aspects of their service. Here are some of the key features and highlights, both positive and negative, that have been noted by real customers.

Features / Highlights (Positive):

• Exceptional Project Management: One review praises the involvement of the entire team, from the salesman (Daniel) to the owner (Dustin) and the site project manager (Dave). This hands-on approach and clear communication across the team left a strong positive impression.
• High-Quality Workmanship: The crew is described as having "relentless to attention to detail around dormers and flashing," and the project manager's deep experience was noted as a key factor in the quality of the installation.
• Thorough Cleanup: The crew’s commitment to cleaning up the job site each night and doing a thorough final check with magnets was a major highlight, demonstrating respect for the homeowner's property.
• Professional and Knowledgeable Staff: The staff, from the sales team to the installation crew, is described as professional, courteous, and knowledgeable, which contributed to an overall "excellent experience."
• Good Value: A customer noted they were "not the cheapest," but they were the "best value," a distinction that highlights the combination of a reasonable price with high-quality products and professional installation.

Features / Highlights (Negative):

• Poor Post-Job Communication: A significant concern raised in one review is a complete breakdown in communication after the job was finished. The customer alleges that the company and owner became "unresponsive" and that their calls were ignored or not returned.
• Issues with Workmanship and Follow-up: This review also points to "unacceptable" craftsmanship on fascia and other exterior work. The customer claims that promised follow-up work, such as re-wrapping and reattaching gutter guards, was never completed despite multiple attempts to contact the company.
• Dishonesty and Misleading Information: The customer alleges that a siding employee lied to their face about rebuilding and re-wrapping certain parts of the house, which was later found to be untrue. This raises serious questions about the integrity of some of the work performed.

Durst Roofing & Siding, LLC is located at 1544 N Main St, Niles, OH 44446, USA. They can be contacted by phone at (330) 646-5721 or on their mobile at +1 330-646-5721.

In conclusion, Durst Roofing & Siding, LLC presents a complex picture for homeowners in the Niles, Ohio, area. The company has clearly demonstrated the ability to deliver excellent, high-quality work on intricate roofing projects, with customers praising the professionalism of their crews, the thoroughness of their project managers, and the overall value for the price. These positive experiences point to a company that, in the right circumstances, can deliver exceptional results. However, a highly critical review highlights serious issues with communication, workmanship on certain projects, and a lack of responsiveness from the company and its owner after a job is complete. These contrasting accounts suggest that the customer experience can be inconsistent. For locals considering this contractor, it is crucial to conduct thorough due diligence, including asking for references, getting a detailed contract that specifies all materials and scope of work, and being prepared to monitor the project closely. While some homeowners have had fantastic experiences, others have faced significant challenges, making a cautious approach advisable.

Durst Roofing & Siding, LLC

1544 N Main St, Niles, OH 44446, USA