Exquisite Exteriors

When seeking a contractor for a major home improvement project, such as a roof or siding replacement, residents of Pickerington and the broader Ohio region prioritize trust, reliability, and clear communication. The decision of who to hire is a crucial one, as it involves a significant financial investment and the protection of one's most valuable asset. Exquisite Exteriors is a company that has operated in the home improvement space, but it is essential for local homeowners to be fully informed about a contractor’s reputation and track record before entering into a contract. This article aims to provide an objective overview, using publicly available information to help local users make a knowledgeable decision.

Exquisite Exteriors, based in Pickerington, has been a part of the local home improvement market. However, recent public data and customer reviews point to a troubling pattern of behavior that has raised serious concerns. The company and its principal, Zachary T. Hale, have been the subject of a civil lawsuit filed by the Ohio Attorney General's Office. This lawsuit, according to public records, alleges violations of Ohio consumer protection laws, including accepting down payments and then failing to deliver contracted work, providing substandard services, and failing to notify consumers of their right to cancel. These legal actions, combined with direct feedback from customers, paint a picture that necessitates extreme caution for anyone considering hiring this company.

Customer reviews are particularly stark and consistent in their descriptions. One review details a homeowner's experience with a new roof installation that was left incomplete after a significant down payment was made. The customer recounts months of unresponsiveness from Zach and the company, culminating in a no-show for the scheduled installation date and a subsequent lack of communication after the homeowner sought a refund. Another review highlights a similar experience with a $25,000 siding replacement project, where the homeowner paid the full amount upfront, only to be met with excuses about "moneyflow issues" and a complete cessation of contact, ultimately leading to legal action. These accounts suggest a pattern of taking large payments without completing the promised work, a situation that has caused significant financial and emotional distress for the individuals involved.

Exquisite Exteriors is located at 472 Fuller's Cir, Pickerington, OH 43147, USA. A local presence can often be an advantage for a contractor, as it implies familiarity with the community and its specific needs. However, in this case, the address serves as a point of contact for homeowners seeking recourse for incomplete or unsatisfactory work. The geographical proximity of a contractor to their clients should always be weighed against their professional conduct and ethical practices. For residents in the Pickerington area, this location is easily identifiable, but the positive associations of a local business have been overshadowed by the negative experiences of some customers.

The address is a fixed point of reference for legal correspondence and for customers who are attempting to resolve disputes. While a local address might typically suggest a contractor is invested in the community, the public records and reviews suggest a different reality. Prospective clients should be aware of this and understand that a local presence does not automatically guarantee a positive experience or a professional outcome.

Based on the available public data and customer reviews, Exquisite Exteriors has offered services that are typical of a general home exterior contractor. These services are often sold as solutions for homeowners and businesses in need of repairs or upgrades.

Services Offered (Based on Customer Accounts and General Scope of Business)

• Roof Replacement and Installation: Projects have included the tear-off of old shingles and the installation of new roofing systems.
• Siding Replacement and Installation: The company has taken on projects for the full replacement of a home’s siding.
• Home Exterior Repair: The general scope of their business is home exteriors, which typically includes services like gutter installation, window replacement, and other related repairs.

It is important to note that the effectiveness and completion of these services are the subject of the aforementioned negative feedback and legal action. The services themselves are common, but the execution and follow-through are where the issues have been reported.

Features / Highlights

• Non-Responsive Communication: A significant and recurring feature highlighted in reviews is a lack of communication. Customers have reported that after payments were made, team members became non-responsive to phone calls, emails, and even formal demand letters.
• Incomplete Work: A core issue is the failure to complete contracted projects, leaving customers with unfinished work and the burden of finding another contractor to finish the job.
• Alleged Financial Mismanagement: Customer accounts suggest that money paid for materials and labor was not used for the intended purpose, leading to projects being stalled and homeowners facing significant financial losses.
• Legal Issues: The company and its principal are facing a civil lawsuit from the Ohio Attorney General's Office for alleged consumer protection violations, a serious red flag for any potential client.

Contact Information

Address: 472 Fuller's Cir, Pickerington, OH 43147, USA

Phone:

In conclusion, for residents of Pickerington, Ohio, seeking a roofing or siding contractor, the provided information regarding Exquisite Exteriors suggests that exercising extreme caution is necessary. While the company's address places it within the local community, the overwhelming negative feedback and documented legal issues with the Ohio Attorney General's Office present a compelling case against engaging their services. The reported pattern of non-responsive communication and failure to complete paid-for work highlights significant risks for local homeowners. It is strongly recommended that locals seeking home improvement services research and select a company with a proven track record of integrity, positive reviews, and a clear history of successful project completion.

Exquisite Exteriors

472 Fuller's Cir, Pickerington, OH 43147, USA