Hissom Roofing & Construction LLC

When you're a homeowner in Ohio, a sturdy roof is a non-negotiable. The state's weather can be unpredictable and unforgiving, with everything from blistering sun and severe thunderstorms to heavy snow and ice. Finding a reliable roofing contractor is a top priority, but navigating the options can be a challenge. While many companies promise quality, it's essential to look at the details and past customer experiences. Hissom Roofing & Construction LLC is a company based in East Liverpool, OH, that has been serving the region for many years. However, recent customer feedback suggests that while the quality of the physical work may be present, the overall customer experience may fall short of expectations, particularly in areas of communication and project management.

Recent reviews from customers highlight significant issues with communication and project timeliness. One customer's experience with a door installation project revealed a frustrating journey that took over three months to complete. They noted, "Poor Communication. The installation appears to be good. The guys worked their butts off. But it took over 3 months to install 3 doors. Spotty communication at best during the process." This lengthy timeline and lack of consistent updates can be a major source of stress for homeowners who are looking for an efficient and transparent process. While the review acknowledges the hard work of the installation crew, the overall sentiment points to a breakdown in the crucial business operations that support the project.

Another major point of concern raised in the same review was a lack of transparency regarding costs and materials. The customer reported "surprise charge after surprise charge" and mentioned that the company even "switched the material on the doors we wanted without telling us and ordered and installed an outdoor door where the indoor door to connect the garage goes." This kind of miscommunication and deviation from the original plan can lead to unexpected expenses and dissatisfaction with the final product. It is a critical issue that can erode a customer’s confidence and trust in a company, regardless of the quality of the work itself. The customer’s conclusion, "my confidence in working with them is exhausted," serves as a cautionary note for prospective clients.

A second review from a potential customer further underscores these concerns, specifically regarding the estimating and bidding process. This individual described a frustrating two-month-long attempt to get a bid for a roof replacement and new seamless gutters on a barn. The process began with a site visit that was noted as being unprofessional—"no notes, no pictures, no measurements." After numerous attempts to contact the company, the customer was eventually told that their bid information had been lost. The promised call back with the bid price never came. The review concluded with a sense of relief that the experience ended there, stating, "I'm glad that's where my experience with this company has ended and it didn't get worse!" This reflects a systemic issue with organization and follow-through, which can be a significant red flag for anyone considering a major home improvement project.

While the company may have a long history and a team of hard-working installers, these public reviews from real customers indicate that there are notable gaps in their customer service, communication, and project management. For locals in the East Liverpool area, this information is crucial for making an informed decision. The experience of working with a contractor is about more than just the final product; it's also about the journey, the professionalism, and the confidence you have in the team you hire. These reviews suggest that while the physical work might hold up, the journey to get there can be fraught with challenges.

Hissom Roofing & Construction LLC is located at 231 Webber Way, East Liverpool, OH 43920, USA. This location in East Liverpool places the company in a position to serve residents and businesses in Columbiana County and the surrounding areas. Its presence as a local business means that it is familiar with the regional climate and the types of homes common to the area.

East Liverpool is situated in a key part of Ohio, near the border with Pennsylvania and West Virginia. This geographical location can be an advantage for a company serving the Tri-State area. However, as the reviews suggest, a local presence alone does not guarantee a smooth and easy customer experience.

• Roofing: Hissom Roofing & Construction LLC offers a variety of roofing services. This likely includes new roof installations, replacements, and repairs for existing roofs.
• Construction: Based on the company name, they also offer a range of construction services. As evidenced by the review, this can include door installations.
• Home Exterior Work: The company likely handles other exterior projects for homes and businesses.

• Experienced Workforce: According to a customer review, the crew is noted for working hard and performing good installation work.
• Local Business: As a company based in East Liverpool, they have a local presence and are likely familiar with the specific needs of homes in the Ohio, Pennsylvania, and West Virginia region.
• Versatile Services: The "Construction" part of their name suggests they are capable of handling more than just roofing, offering a range of services for both residential and commercial clients.

Address: 231 Webber Way, East Liverpool, OH 43920, USA

Phone: (330) 386-4796

Mobile Phone: +1 330-386-4796

For residents in East Liverpool, OH, and the surrounding areas, the choice of a roofing and construction contractor is an important one. While Hissom Roofing & Construction LLC has a local presence and a team capable of performing the physical work, the provided customer reviews raise serious concerns that potential clients should consider. The recurring issues with poor communication, lack of timely service, and a breakdown in the bidding process indicate that working with this company may not be a smooth or straightforward experience.

In a region where homeowners need to trust their contractor to handle significant investments and critical home protection, a lack of confidence and a history of miscommunication are major drawbacks. While some clients may find their services suitable for specific needs, the overall pattern of dissatisfaction with the customer experience suggests that locals looking for a reliable, transparent, and efficient contractor might be better served by exploring other options. This transparency is key for locals who value not just a good end product, but a professional and stress-free process from start to finish.

Hissom Roofing & Construction LLC

231 Webber Way, East Liverpool, OH 43920, USA