Illinois Roofmasters

For residents and commercial property owners in Brookfield, Illinois, and the surrounding areas, a reliable and trustworthy roofing contractor is a critical partner in protecting one of their most significant investments. The unpredictable weather patterns in Illinois, from severe hailstorms to heavy snow, make the integrity of a roof a top priority. Illinois Roofmasters is a company that has positioned itself as an expert in both commercial and residential roofing, offering a wide range of services to the Chicagoland area. This article aims to provide a clear, factual, and engaging overview of Illinois Roofmasters, drawing from publicly available information and customer feedback to help local users make an informed decision about their roofing needs.

The experience of hiring a contractor can be a journey, and the outcome often hinges on the quality of communication, timeliness, and the final result. In the case of Illinois Roofmasters, there are a variety of customer perspectives to consider. On one hand, a satisfied commercial property owner praised the company, stating they were "the greatest roofing company in the area" and that the crew worked "diligently to get my roof done right away!" This positive feedback highlights a smooth process and a successful outcome, with a specific thank you to Rick, who is also identified as a key member of the company's management team. This shows a professional and effective service for some clients.

However, another review details a starkly different experience. This customer, dealing with a severe health issue and water damage, reported a series of unfulfilled promises, missed appointments, and a lack of communication over several months. Despite being told an inspection was completed by drone, the customer never received the report, leading to frustration and wasted time. This feedback points to a potential disconnect in communication and follow-through, which is a critical consideration for anyone facing urgent home repair needs. This article will present a balanced view of these varied experiences, providing a comprehensive look at the company’s services, location, and the key features that define their reputation.

Illinois Roofmasters is located at 9420 47th St, Brookfield, IL 60513, USA. This location places them squarely within the community they serve, offering a degree of local accessibility and presence that many homeowners value. Brookfield is a well-established suburb, and a physical office here suggests a company that is rooted in the local economy and committed to serving its neighbors. For residents in the area, having a contractor with a local address can provide a sense of security and make them feel more comfortable, as they know the company is not just a transient "storm chaser."

While the physical address is a good sign, the accessibility of the team itself is what truly matters. The customer review from the commercial property owner highlights a smooth process that was "so smooth" from beginning to end, suggesting a high level of responsiveness and efficient communication. This experience is a testament to the fact that when things go well, their local presence and team coordination work effectively. Conversely, the other review reveals a significant breakdown in this process, with repeated attempts to contact the company yielding no results. This highlights the importance of thorough vetting and clear communication from the outset to ensure that their local accessibility translates into a positive experience for every client.

Illinois Roofmasters positions itself as a versatile contractor with expertise in both residential and commercial projects. Their services are designed to meet a wide range of roofing needs.

• Commercial and Industrial Roofing: The company's own website states they are experts in this field, specializing in single-ply, elastomeric, and energy-efficient roofing systems. A commercial property owner's positive review confirms their capability in this area, praising their diligent work on their property.
• Residential Roofing: While excelling in commercial projects, the company also has a strong residential background. They offer services for homeowners who need roof repair or replacement, as well as assistance with storm damage.
• Roof Inspections and Estimates: As a standard practice, they offer free roofing inspections and estimates for both residential and commercial properties. One customer's experience, however, shows that while they were told an inspection was performed, the report was never delivered, leading to a significant service gap.
• General Roofing Repair: Their services include general repair work, as indicated by a homeowner who was seeking help with visible water damage. They are meant to be a resource for homeowners facing various types of roof-related issues.
• Siding, Windows, and Gutters: Publicly available information also suggests they offer a wider array of services beyond just roofing, including siding, windows, and gutters, which makes them a more comprehensive home exterior contractor.

Based on the provided information and customer feedback, Illinois Roofmasters exhibits a number of key features and highlights that define their service.

• Expertise in Commercial Roofing: The positive review for a commercial property is a strong indicator of their competence in handling larger, more complex projects. The customer was "so thankful that the process was so smooth," which is a significant endorsement of their commercial division.
• Knowledgeable Staff: Rick Jumpa, the company president, is mentioned by name in both reviews, highlighting his central role in the business. The positive review from a commercial client points to his expertise and a positive, smooth process under his direction.
• Mixed Customer Service: This is a major highlight. While one customer had a very smooth and positive experience with a diligent crew, another homeowner had a severely negative experience involving a lack of follow-up, missed deadlines, and a failure to deliver on a promised report. This wide disparity suggests that the quality of service may not be consistent across all projects or customer interactions.
• Use of Technology: The mention of a "drone" inspection indicates that the company is utilizing modern technology to conduct assessments, which can be an efficient way to inspect roofs. However, the negative review highlights that the technology is only as good as the follow-up process, as the customer never received the promised report.
• Local and Licensed: The company's website mentions they are fully licensed, bonded, and insured, which are all crucial features for any roofing contractor in Illinois. Their local base in Brookfield also reinforces their status as a community business.

To get in touch with Illinois Roofmasters for a service or estimate, you can use the following information:

Address: 9420 47th St, Brookfield, IL 60513, USA

Phone: (708) 303-8787

Mobile Phone: +1 708-303-8787

In conclusion, for local residents in Brookfield and the wider Illinois area, Illinois Roofmasters presents a complex and varied picture. On one hand, they have a strong track record with certain clients, particularly in the commercial sector, where their crews and management, including Rick, are praised for their efficiency and professionalism. This makes them a potentially suitable choice for those seeking a contractor for a large-scale, well-defined project. On the other hand, the severely disappointing experience of a homeowner dealing with urgent water damage highlights a significant potential risk. The lack of follow-through and communication in that case, despite repeated attempts from the customer, suggests that the quality of service may be inconsistent. Therefore, for locals considering Illinois Roofmasters, it is crucial to perform thorough due diligence. While they have a local presence and a clear commitment to quality in some cases, the negative feedback on communication and reliability should not be ignored. It is highly recommended that potential clients request recent references and get all agreements in writing to ensure a positive and successful outcome for their home or business.

Illinois Roofmasters

9420 47th St, Brookfield, IL 60513, USA