Kelray Construction

For residents of Macomb, Michigan, and the surrounding areas, a durable and reliable roof is a critical component of a safe and secure home. Choosing a roofing contractor is a decision that requires careful consideration, as the quality of the work directly impacts the safety and value of your property. Unfortunately, not all contractors live up to their promises. This article provides a comprehensive overview of Kelray Construction, a local roofing company, based on public feedback and customer reviews. While we aim to be factual and professional, it is our duty to present the information available to the public, which includes serious concerns raised by former customers. It is crucial for local homeowners to be fully informed before making a hiring decision, especially for a project as important as a roof replacement.

Kelray Construction is located at 16220 Meadows Ct, Macomb, MI 48044, USA. This address places the company within Macomb, a key residential hub in Macomb County, Michigan. A local physical presence can often suggest a company's investment in the community and its accessibility to local clients. However, as is the case with any business, location alone is not an indicator of service quality or reliability. Prospective clients are advised to look beyond the address and into the company's reputation and customer relations. Access to the company from various parts of Macomb and the surrounding suburbs is straightforward, but this convenience is secondary to the quality of the work and the integrity of the business practices.

Publicly available information and reviews indicate that Kelray Construction offers residential roofing services. However, the details provided by a customer review suggest a significant failure in the company's core service delivery and warranty fulfillment.

• Roof Installation: The company reportedly performed a roof installation. In the specific case mentioned, the work was flawed, leading to a leak just weeks after completion, suggesting a potential issue with the initial installation quality.

• Warranty Service: The core of the complaint against Kelray Construction revolves around its failure to honor its warranty. A customer stated that after their mother's new roof began leaking, the company refused to return and repair the issue, despite multiple attempts to contact them.

• Lack of Accountability: The company reportedly attempted to deflect responsibility for the faulty installation by claiming the employee who did the work was no longer with the company. This is a practice that does not reflect a commitment to standing by one's work.

• Alleged Exploitation: The review also highlights a serious concern about the company allegedly "taking advantage of seniors," a claim that is deeply troubling for any local community.

Based on the provided customer reviews, the highlights of Kelray Construction are not positive. The reviews point to a number of significant red flags that are critical for any homeowner to consider.

• Failure to Honor Warranty: The most prominent feature, or rather, lack thereof, is the company's alleged failure to stand by its warranty. A new roof leaking just weeks after installation is a clear sign of a problem, and the refusal to repair it directly contradicts the purpose of a warranty.

• Questionable Business Ethics: The complaint about the company refusing to repair a faulty installation and then placing the burden on the customer speaks to questionable business ethics. It suggests a lack of accountability and a disregard for customer satisfaction once payment has been received.

• Allegations of Targeting Vulnerable Individuals: The accusation that the company takes "advantage of seniors" is an extremely serious and damaging claim. It suggests a pattern of behavior that is exploitative and predatory, which is a major concern for any community, especially one with a significant population of elderly residents.

• Poor Quality Workmanship: The fact that a newly installed roof leaked so soon after completion is a strong indicator of poor workmanship. A quality roofing job should be able to withstand normal weather conditions from the very beginning.

• Lack of Customer Support: Despite "multiple attempts" to get the company to address the issue, the customer was reportedly stonewalled. This highlights a critical failure in customer service and a lack of support for clients after the project is finished.

Given the information available, it is important for prospective clients to have access to the company's contact information, although it is provided here for informational purposes only and not as an endorsement.

Address: 16220 Meadows Ct, Macomb, MI 48044, USA
Phone: (586) 557-0575

In conclusion, for local residents in Macomb, Michigan, seeking a roofing contractor, the information provided in this article offers a crucial and stark warning. While the decision of who to hire is ultimately a personal one, the detailed accounts from customers regarding Kelray Construction's alleged failure to honor its warranty, poor quality work, and exploitative business practices towards seniors are impossible to ignore. A reliable contractor is one who not only performs a quality installation but also stands by their work and offers professional, courteous customer service, especially when things go wrong. Based on the reviews, this company appears to fall short in these critical areas. For the well-being of your home and your peace of mind, it is highly recommended that Macomb locals perform extensive due diligence, seek out contractors with verified positive reviews and a strong track record, and perhaps, as the reviewer suggests, "Stay away from this company." This is not a promotional recommendation, but a factual, cautionary tale based on public data for the benefit of the local community.

Kelray Construction

16220 Meadows Ct, Macomb, MI 48044, USA