Liberty Restoration

In Ohio, a state well-acquainted with unpredictable and sometimes severe weather, a strong, well-maintained roof and exterior are crucial for protecting your home. From hailstorms and high winds to heavy snow and intense sun, a property's exterior is constantly put to the test. When damage occurs, the process of finding a reliable contractor to handle repairs and insurance claims can be overwhelming for homeowners. Liberty Restoration is one of the companies operating in the Cincinnati area that aims to assist residents with these challenges. Based in Sharonville, this company has provided roofing, siding, and storm damage restoration services to the community.

This article provides a balanced and informative overview of Liberty Restoration, based on publicly available information and customer feedback. We will examine the services they offer, detail their location and accessibility, and highlight the contrasting experiences shared by clients. It's important for potential customers to consider all aspects of a company's reputation, as a wide range of reviews can offer a more complete picture of what to expect. While some customers have had very positive experiences, praising the company's assistance with insurance claims and their professional conduct, others have expressed significant dissatisfaction with project timelines and workmanship.

Liberty Restoration markets itself as a solution for homeowners dealing with storm damage, a common issue in the Ohio region. The company's business model often involves reaching out to communities after a storm to inspect properties for damage. Their team, as evidenced by positive reviews, is trained to guide clients through the often-complex process of filing an insurance claim. For many first-time homeowners or those new to the claims process, this can be an invaluable service. However, as with any business, customer experiences can vary, and it's essential to understand the full scope of feedback to make an informed decision about hiring them for your home restoration needs.

Liberty Restoration is located in Sharonville, Ohio, at 3801 Sharon Park Ln, 45241, USA. This location places them in a prime position to serve the greater Cincinnati metropolitan area, including northern suburbs like Sharonville and surrounding communities. For locals, a nearby contractor can offer a sense of reliability and a quicker response time for consultations and emergency situations.

The company’s accessibility is also supported by its contact information. The phone number, (513) 580-7663, serves as the main point of contact for new inquiries, scheduling, and follow-ups. While one customer's experience highlights a positive and proactive response, another customer's review points to challenges with communication and follow-up, noting that they "called multiple times over the past 3 months and they have yet to come out or schedule a time for repair." This contrast in accessibility is a key piece of information for anyone considering their services.

Based on customer reviews and their business name, Liberty Restoration appears to offer a range of services focused on home exterior restoration, particularly after storm events.

• Roof Replacement: As described by a satisfied customer, the company performs complete roof replacements. They were noted for their help in navigating the process from initial inspection to final installation of the new roof.
• Siding Repair and Installation: One review mentions "wind damage siding/roof repair," indicating that they handle siding work in addition to roofing. This particular project, however, resulted in significant dissatisfaction for the homeowner.
• Storm Damage Assessment: The company actively seeks out and inspects homes for storm-related damage from wind and hail. Their team, including a representative named Joe, is trained to explain findings to homeowners and assist with the initial stages of the insurance claim process.
• Insurance Claim Assistance: A major part of their service is guiding homeowners through the insurance claim process. A positive review notes that the company "took an extra step and met our insurance inspector at our house," which can be a huge benefit for clients.

Liberty Restoration has a number of features and highlights that are consistently mentioned in customer reviews, though with starkly different outcomes. These points are crucial for a potential customer to consider.

• Expertise in Insurance Claims: A significant highlight, according to one reviewer, is the company’s ability to work with insurance companies. The team, specifically Joe, was praised for making the process "easy" and helping a customer get a new roof at "no cost to us."
• Meticulous Site Care: A positive review highlighted the care taken during the installation process, noting that "our landscaping was covered/protected and afterwards our lawn was searched/cleaned of anything from the old roof." This attention to a clean and safe job site is a key factor in customer satisfaction.
• Delayed Response and Poor Follow-up: In a negative review, a customer cited "poor" response and follow-up, with a project taking "over 5 months for the work to be done." The customer also noted that after-the-fact issues were not addressed, with calls going unanswered for months.
• Concerns about Workmanship and Damage: Another point of contention is the quality of the work and the potential for new damage. One reviewer claimed the company did "over $500 of damages to my house during installation" and that siding began "falling off" just a year and a half later.
• Strongly Contrasting Recommendations: The company receives both a "would highly recommend" from one customer and a "never recommend their services" and "buyer beware" from another. This provides a clear picture of the varying experiences that clients have had.

For those in the Ohio region who are considering working with Liberty Restoration, you can reach out to them using the following contact information.

Address: 3801 Sharon Park Ln, Sharonville, OH 45241, USA

Phone: (513) 580-7663

In conclusion, Liberty Restoration is a local contractor in Sharonville, Ohio, that specializes in roofing and exterior restoration, with a strong focus on storm damage and insurance claims. For locals, their presence in the community and their stated expertise in navigating the insurance process can be appealing. The positive experiences shared by some customers, particularly their praise for the team's professionalism and assistance with insurance claims, show that they can deliver a satisfactory result. However, the equally strong negative feedback, which points to issues with poor communication, long delays, and concerns about workmanship, suggests that outcomes can be inconsistent. Potential clients should proceed with caution and consider gathering multiple bids and checking references to ensure their experience aligns with the positive reviews rather than the negative ones.

Liberty Restoration

3801 Sharon Park Ln, Sharonville, OH 45241, USA