Powell Roofing Services

For residents in Appleton, Wisconsin, choosing a roofing contractor is a decision that requires careful consideration. A reliable roof is crucial for protecting your home from the demanding Wisconsin weather, which includes heavy snow, ice, and strong storms. Powell Roofing Services, located in Appleton, has been a part of the local landscape for some time, offering services to homeowners in the Fox Valley region. However, as with any business, customer experiences can vary, and it's important for local users to have a comprehensive understanding before making a decision. Reviews for Powell Roofing Services reveal a mixed bag of feedback, with some customers praising the company's responsiveness and helpfulness, while others express significant disappointment with the quality of work and subsequent customer service. This article aims to provide a factual overview of the company, based on available public data, to help prospective customers in the Appleton area make an informed choice. We will examine their services, location, and the range of experiences reported by real customers, giving you a clearer picture of what to expect from this local business.

The duality of customer experiences is a key theme when looking at Powell Roofing Services. On one hand, there are positive accounts that highlight a sense of personal care and integrity. One customer noted that the team did a "great job" on both their roof and their mother's. When the mother had a leak, a representative named Mike came over right away to investigate. It was discovered that the issue was with the plumbing, not the roof, but Mike still installed a temporary fix and didn't charge for the time or service. This gesture of goodwill and willingness to help, even when the problem wasn't their responsibility, paints a picture of a company with a strong sense of community and customer service. This type of action can build significant trust and loyalty, and it’s a positive example of how a local business can go above and beyond for its neighbors. This friendly and helpful side of Powell Roofing Services is a significant highlight for those who have experienced it, and it suggests a team that can be caring and responsive.

On the other hand, there are experiences that tell a very different story. One detailed review describes a highly expensive roof installation on a 115-year-old home that leaked within the first year, causing over $5,000 in water and mold damage to a newer kitchen addition. The customer reports that the company admitted the flashing they installed was too short and that a downspout diverter was not replaced, directing water into the inadequate seam. This led to months of inconvenience during the holiday season while the kitchen was being repaired by other contractors. The review further states that while the roof was eventually repaired, the company refused to reimburse the customer for their $1000 insurance deductible, which was sought under a 10-year warranty for improper workmanship. According to the customer, after two months of unreturned calls and emails, the company denied fault and did not even offer an apology for the significant inconvenience caused. This experience, and a similar one mentioned with the customer’s father-in-law, highlights a potential inconsistency in workmanship and, more critically, a lack of consistent follow-up and accountability when issues arise. This is a significant point for potential clients to consider, as a warranty is only as good as the company's willingness to honor it.

These contrasting accounts demonstrate the importance of local reputation and word-of-mouth in the service industry. For a business that "relies on its reputation and customer referrals," as one review points out, these varied experiences can have a major impact. The positive reviews suggest that when things go smoothly, or when an issue is handled with care and integrity, Powell Roofing Services can be a great choice. The negative review, however, points to a potential for poor workmanship and a troubling lack of communication and accountability when a significant problem occurs. This makes it crucial for any prospective customer in the Appleton area to thoroughly vet their options and ask specific questions about warranties, follow-up procedures, and how the company handles disputes or unexpected issues. The wide range of experiences shows that while the company has the potential for great service and quality work, it's not a guarantee in every situation. This balanced perspective is essential for making an informed decision about who to trust with your home's most important protective layer.

Powell Roofing Services is a local business based in Appleton, Wisconsin. Their address is 2509 S Memorial Dr, Appleton, WI 54915, USA. This location makes them a part of the local Fox Valley community, allowing for convenient access for residents in Appleton and the surrounding towns and counties. Being locally based can be an advantage, as it often means a company is more familiar with the regional climate and specific building codes. It can also, in some cases, mean a more personalized and responsive service, as seen in the positive review where a team member promptly came to check on a leak. However, as the other review indicates, local presence does not always guarantee consistent customer service or accountability, especially in complex situations. Their presence in Appleton makes them a visible option for local homeowners searching for a roofing contractor, and their accessibility is a key part of their business model.

Based on the provided information, Powell Roofing Services specializes in roofing for residential properties. While the specific details of their full service list are not available, customer reviews indicate their work includes new roof installation and repair. The company's work involves different types of roofing, as seen in the mention of a roof on a "115 year old home," which likely required specialized skills. Their services, therefore, appear to focus on the essential needs of homeowners in the area. A summary of their services, based on public data, would include:

• Roof Installation: Installing new roofs for residential properties, which may include work on older, more complex homes.

• Roof Repair: Addressing issues such as leaks and damage, and performing the necessary repairs. One review notes a repair after a leak caused by improper flashing.

• Inspections and Assessments: As is standard for most roofing companies, they likely perform inspections to assess the condition of a roof and provide quotes. This is implied by their work on various projects.

• Workmanship Warranties: The company offers a 10-year warranty for workmanship, as mentioned in one of the reviews. This is a common practice in the industry, but as seen in the same review, the practical application of this warranty can be a point of contention.

The features and highlights of Powell Roofing Services are best understood by looking at both the positive and negative customer feedback. When the company performs well, it seems to do so exceptionally, building trust and loyalty. However, when things go wrong, the customer experience can be very different. The highlights of their service, as gleaned from public reviews, include a mix of both praised attributes and potential drawbacks:

• Responsive Initial Service: At least one customer noted a quick and helpful response to a potential leak, even when the issue was not related to the roof. This highlights a capacity for good customer service.

• Great Job on Some Projects: One review states they did a "great job" on the roof, suggesting that when the work is done well, it is of high quality.

• Potential for Inconsistent Workmanship: A significant drawback mentioned is the potential for improper workmanship, such as faulty flashing, that can lead to major damage and costly repairs for the homeowner.

• Mixed Customer Service: While there are examples of great service, there are also reports of unreturned phone calls and emails, and a refusal to take accountability for a problem, which is a major concern for potential customers.

• Local Presence: Being an Appleton-based company means they are a visible and accessible option for local residents, but this does not always correlate with a perfect service record.

To reach Powell Roofing Services for an estimate or to inquire about their services, you can use the following information:

Address: 2509 S Memorial Dr, Appleton, WI 54915, USA

Phone: (920) 739-1128

For residents of Appleton, Wisconsin, seeking a roofing contractor, Powell Roofing Services is a local option with a varied track record. The suitability of this company for locals depends heavily on individual circumstances and the level of risk a homeowner is willing to accept. The positive reviews suggest that the company is capable of doing a great job and can be highly responsive and helpful, sometimes even beyond the scope of their responsibility. This is a testament to the potential for a positive experience and a high level of personal care that a local business can sometimes provide. For some, the good word of mouth and the possibility of a positive, community-oriented experience may be enough to consider them a viable choice, particularly for straightforward projects.

However, the existence of a highly negative and detailed review, highlighting improper workmanship and a concerning lack of accountability, is a significant red flag that cannot be ignored. The potential for a difficult and costly situation, where a warranty is not honored and communication ceases, is a major risk for any homeowner. The fact that a similar issue was reported by a second customer further reinforces this concern. Therefore, while Powell Roofing Services is a local option, potential customers in Appleton should proceed with caution, thoroughly researching and considering all available options. Asking for references from recent projects and seeking detailed explanations about their warranty and dispute resolution process would be wise steps. For those who prioritize a company with a consistently excellent and accountable reputation, there may be other options better suited to their needs. Ultimately, the choice comes down to weighing the reported positives against the significant negatives to decide if this company is the right fit for your home.

Powell Roofing Services

2509 S Memorial Dr, Appleton, WI 54915, USA