ProMac, L.L.C

For us Virginians, our homes and businesses face a unique set of weather challenges. From the humid summers and hurricane season threats to icy winters and sudden thunderstorms, a strong, reliable roof isn't just a comfort—it's a critical shield. Whether you're a homeowner looking to protect your family or a business owner safeguarding your operations, finding a trustworthy and skilled local roofing contractor is paramount. This is where **ProMac, L.L.C.**, based right here in Richmond, VA, steps in, aiming to serve the diverse roofing needs of properties across our Commonwealth.

ProMac, L.L.C. positions itself as a comprehensive roofing solution provider, handling both residential and commercial projects. They understand that a roof is a significant investment and a vital component of any structure, committed to delivering results that stand the test of time and weather. Their approach is rooted in providing detailed solutions, from minor repairs to complete roof replacements, ensuring the longevity and integrity of your property.

This article aims to provide a clear, engaging, and informative overview of ProMac, L.L.C., helping you, the local Virginian, understand more about their services and determine if they are the right choice for your next roofing project. We'll explore their location, the wide array of services they offer, what makes them stand out, and how to get in touch with their team. It's important to provide a factual perspective, including all publicly available information, to help you make an informed decision.

ProMac, L.L.C. is conveniently located at **1710 Mactavish Ave, Richmond, VA 23230, USA**. This address places them strategically within Richmond, allowing for efficient access to serve clients throughout the greater Richmond area and beyond into various parts of Virginia. For those familiar with the city, Mactavish Avenue offers straightforward connectivity, enabling their teams to respond promptly to inquiries and mobilize quickly for project commencements. Being established right here in our community means ProMac, L.L.C. possesses an intimate understanding of Virginia's specific building codes, local architectural styles, and, crucially, the climatic conditions that directly impact roofing systems across our state. Their local presence facilitates timely site visits, emergency responses, and efficient project management, ensuring that your roofing needs are addressed with the local expertise and professionalism you expect.

ProMac, L.L.C. offers a comprehensive suite of roofing and related exterior services for both residential and commercial properties, demonstrating a broad spectrum of capabilities. Their aim is to address a wide range of needs, ensuring the protection, functionality, and aesthetic appeal of your building. Some of their key services include:

• **Emergency Storm Damage Work:** They prioritize responsiveness, with a stated commitment to taking calls "even at 3 am" for urgent storm-related damages, a crucial service in Virginia's climate.
• **Roof Replacement and Re-roofing:** Full installation of new roofing systems, utilizing various materials to suit specific property needs, from traditional shingles for homes to specialized membranes for commercial buildings.
• **Roofing Repairs:** Expertly locating and repairing leaks, addressing damaged sections, and restoring the integrity of existing roofs to extend their lifespan and prevent further issues.
• **Infrared (IR) Inspections:** Utilizing advanced technology to locate hidden leaks and wet insulation within roofing systems, allowing for precise and effective repairs without extensive demolition.
• **Gutters and Downspouts:** Fabrication and installation of new gutter systems, essential for proper water drainage and protecting your foundation, landscaping, and building exterior. This service also includes repairs to existing systems.
• **Skylight Installation:** Installation of Velux® and Starlight® skylights, enhancing natural light and ventilation within a property.
• **Metal Work:** Custom metal fabrication and installation for various roofing components, including wall caps, hoods, curbs, gravel stops, and other specialized metal detailing.
• **Roof Inspections:** Comprehensive assessments including coring and visual inspections, providing detailed reports to homeowners and businesses on the condition of their roof and recommending necessary actions.
• **Commercial and Industrial Roofing Solutions:** A dedicated focus on serving commercial and industrial buildings, with an understanding that businesses need to remain operational during roof work. They aim to work seamlessly with owners, management, and tenants to minimize disruption.
• **Residential Roofing Care:** For homeowners, they emphasize preserving landscaping and ensuring the property is left clean, or even cleaner, after work is completed.
• **Green Roofs:** Offering installation and expertise in environmentally friendly green roofing systems.

Their wide array of services, coupled with their specialization in both residential and commercial projects, positions them as a versatile roofing contractor for various property types in Virginia.

Based on their self-description and customer feedback, here are some features and highlights of ProMac, L.L.C., along with important considerations:

• **Dual Residential and Commercial Expertise:** ProMac, L.L.C. explicitly states their capability to handle both residential homes and commercial/industrial buildings, offering a wide scope of services.
• **Emergency Responsiveness:** Their claim to answer calls for storm damage "even at 3 am" highlights a commitment to immediate action during critical situations.
• **Advanced Inspection Technology:** The use of Infrared (IR) inspections for leak detection demonstrates a modern approach to identifying hidden issues efficiently.
• **Professional Presentation (Initial Impression):** One customer noted that their representative, Jon, "turned up in clean van with promac insignia, and presented ok," suggesting a professional initial appearance.
• **BBB Accredited Business & Industry Memberships:** ProMac, L.L.C. is a BBB Accredited Business, a member of the NRCA (National Roofing Contractors Association), and the US Green Building Council, indicating adherence to industry standards and ethical practices.
• **Master Elite Contractor - GAF/Elk & Excalibur-rated Contractor - Versico Roofing Products:** These certifications suggest high levels of training and adherence to quality standards from leading material manufacturers, implying their ability to offer enhanced warranties.

However, it is crucial to address the significant negative customer review provided. One review stated: "Found promac via their website which looked ok. Jon contacted to arrange quote, turned up in clean van with promac insignia, and presented ok. Talked the job and negotiated what sounded ok price if he had done what he promised. With us less than an hour, he supposedly identified other roof problems (out of sight to us, but promised a video), and a rainfall that night showed gutter joints still leaking. Failed to return and fix it, will not answer texts or email and video still awaited." This review raises serious concerns regarding follow-through, communication, and resolution of issues post-service. Conversely, there is also a simple positive review stating "Great service." Potential customers should carefully weigh both types of feedback when considering ProMac, L.L.C.

For those in Virginia considering roofing services for their residential or commercial properties, ProMac, L.L.C. can be reached through the following channels:

• Address: 1710 Mactavish Ave, Richmond, VA 23230, USA
• Phone: (804) 358-7663
• Mobile Phone: +1 804-358-7663

These contact details provide direct lines of communication for scheduling consultations, requesting quotes, or inquiring further about their services. Utilizing their provided phone numbers is the most direct way to speak with a representative and discuss your specific roofing needs. Their physical address also confirms their established presence within the Richmond community, offering a tangible point of contact for local residents and businesses.

For homeowners and business owners across Virginia, ProMac, L.L.C. presents itself as a potentially comprehensive roofing solution provider based right here in Richmond. Their local presence means they possess an inherent understanding of Virginia's climate, specific building codes, and the unique challenges properties face in our state. Their extensive range of services, covering everything from emergency storm damage and advanced IR inspections to full roof replacements for both residential and commercial properties, indicates a versatile and capable contractor.

The company's affiliations as a BBB Accredited Business and a Master Elite Contractor for GAF/Elk are strong indicators of their commitment to industry standards and quality. Their stated responsiveness to emergencies is a particularly valuable asset for Virginians who frequently face unpredictable weather events. However, it is crucial to acknowledge the conflicting customer experiences. While one review praises "Great service," another details significant concerns regarding unfulfilled promises, unrepaired leaks, lack of communication, and failure to provide promised documentation post-service. This discrepancy highlights the importance of thorough due diligence.

Ultimately, for Virginians seeking a roofing contractor, ProMac, L.L.C. offers a broad range of services and professional affiliations that could be appealing. It is highly advisable for potential clients to engage in direct communication, ask detailed questions about project timelines and post-service guarantees, and perhaps request recent references to ensure their specific expectations for communication and follow-through can be met. Making an informed decision, especially for such a vital home or business investment, is key to ensuring your property receives the reliable and complete care it needs from a contractor you can confidently trust.

ProMac, L.L.C

1710 Mactavish Ave, Richmond, VA 23230, USA